
FINALLY RETIRED! . . . THEN: Computer Systems Geek, Manager, World Traveler; NOW: Photographer, Corvette Guy, Web Weasel
Portland, Oregon Area

FINALLY RETIRED! . . . THEN: Computer Systems Geek, Manager, World Traveler; NOW: Photographer, Corvette Guy, Web Weasel
Portland, Oregon Area
Significant life experiences -- primarily in customer facing roles in the area of technical computing, project management, sales and customer support as both an individual contributor and manager. Experienced in pre-sales support, customer support, escalation management, systems engineering, technical consulting, needs assessment, project planning & management. Extensive background assisting individuals and organizations in figuring out what they want to do and coming up with a plan to do it - on time and within budget. Excellent at understanding customer issues and leveraging appropriate technologies.
Retired now but would be maybe a little bit interested in a position in IT or Customer Service or maybe Help Desk or whatever. Would also like to be a spy or maybe an astronaut if I can work from home.
Did I mention that I do contract photography and fix broken computers? And that I'm available most days for lunch?
o Client Manager
o Technical Pre-Sales Management
o Professional Services Mgmt
o Technology Management
o Solutions Development and Management
o Project/Process/Program Management
o Needs Assessment
o Project Planning and Resource Allocation
o Collaboration & Resource Deployment
o Building, Coaching and Mentoring Technically Focused Teams
o IT Management
o Digital/Analog Photography
o SOHO Infrastructure, setup and maintenance
o Fixing your virus infested PC
o Lots of other stuff
(Information Technology and Services industry)
January 2003 — Present (6 years 7 months)
o Web Design, Construction & Management
o Small Office/Home Office Infrastructure Design & Set-Up
o Installation & Support of Whatever You Got
o Custom Hardware & Software Installations
o Make Windows actually work (sort of)
o Linux/UNIX System Setup & Maintenance
o IT Infrastructure Assessments
o General Technical Consulting
o Project Management
o Fixing broken Windows (or . . . back dating you to XP from Vista)
(Photography industry)
January 1988 — Present (21 years 7 months)
o Candid children and family photography
o Interesting objects and forms
o Animals (domestic only, no lions or bears)
o Cars, car shows, races
o Fine art images
o Weddings, birthdays, doo-dahs, hootenannys
o Parties in general
o Technical documentation, Architecture, Industrial and Marketing Images
o Whatever else you need
(Public Company; HD; Retail industry)
August 2007 — January 2009 (1 year 6 months)
o Provide exceptional customer service by assisting customers in determining their appliance, electrical, garden, paint, plumin' or any other product needs
o Figure out a workable solution for customers
o In appliances - provide customers with the best way to keep their undies clean and their beer cold
o In electrical - provide guidance to customers attempting to heat, light or otherwise wire their homes so as to prevent them from hurting/killing themselves or burning their house down.
(Information Technology and Services industry)
April 2006 — November 2007 (1 year 8 months)
o Responsible for delivery of operational services for all General Motors Computer Aided Engineering workstations worldwide
o Coordination of OS updates
o Security patches
o Application and license changes
o Overall customer satisfaction.
o Provide information systems consulting and IT disciplines expertise in the complex GM CAE environment.
o Assigned representative for the General Motors worldwide Computer Aided Engineering community.
o Understand the business needs and the global variations unique to CAE
o Manage software packaging and deployment process
o Manage in-scope portion of overall block-point process
o Actively advocate community needs
o Serve on the Service and Technology Management Council
o Combine the continuous cycle of collaboration with Communities and Application Performing Suppliers while directing the activities of the HP delivery teams to satisfy the Community desires.
(Privately Held; 11-50 employees; Information Technology and Services industry)
February 2003 — June 2004 (1 year 5 months)
o Lead development; Sales and Marketing
o Project Identification and Scope Determination
o Development of SOW & Bidding
o Project Management; Project Delivery
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
January 1998 — November 2002 (4 years 11 months)
Region Team Leader, Hewlett Packard Advanced Technology Center
o Managed, coached and developed a team of Sales Support Technical Consultants and Project Consultants.
o Provided leadership for critical pre-sales, consulting support and engineering & technical infrastructure solutions.
o Developed and presented proposals and Statements of Work to senior customer management encompassing solution design and scope, on-site implementation, planning, consultation and pilot project management.
o Developed and implemented plans for more effective IT environments.
o Examined customer business goals to recommend tailored solutions aligned with customer requirements.
o Worked closely with sales, sales management, HP Consulting, factory marketing, product labs and customers to ensure alignment of products and customer requirements.
o Consistently achieved or exceeded sales targets
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
April 1991 — January 1998 (6 years 10 months)
Senior Technical Consultant, Hewlett Packard Advanced Technology Center
o Proposed and delivered customer IT infrastructure assessments
o Developed and presented project proposals to customer management
o Delivered on-site project management for major accounts
o Delivered technical sales support
o Ensured my sales team met or exceeded quota
o Presented white papers at user group meetings and customer events
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
February 1984 — April 1991 (7 years 3 months)
District Professional Services Manager, Hewlett Packard Company
o Responsible for development and delivery of consulting services, system design and implementation of HP-client projects in engineering, manufacturing, inventory control and financial management.
o Managed a team of 14 technical and support consultants.
o Responsible for delivery of consulting products, customer support services, technical sales support and customer training classes
o Assisted Sales Management in meeting joint objectives
o Met or exceeded financial targets
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
April 1977 — February 1984 (6 years 11 months)
Systems Engineer, Systems Specialist, Technical Consultant, Hewlett Packard Company
o Delivered consulting projects, technical sales support, call center support and customer training
o Acted as liaison to critical accounts in support of technical computing and instrumentation sales staff
o Identified customer requirements in order to provide appropriate product and service recommendations
o Sales team member providing technical expertise
o Delivered training classes covering operating system internals, driver writing, and performance analysis.
o Worked to remove technical objections to close business.
(Mechanical or Industrial Engineering industry)
October 1973 — March 1977 (3 years 6 months)
o Hired staff
o Defined computer system requirements
o installed systems
o Managed IT operations
o Developed proprietary software for timber recovery analysis and process control systems (to make boards from logs)
(Research industry)
May 1972 — October 1973 (1 year 6 months)
o Data analysis for health care research projects.
o Wrote about a zillion FORTRAN programs
(Industrial Automation industry)
January 1970 — May 1972 (2 years 5 months)
o Supervised computer center operations (24x7 operation) for plant process control systems.
o Developed data acquisition & control software for making aluminum using Ohm's Law..
(Government Agency; 10,001 or more employees; Military industry)
April 1966 — January 1970 (3 years 10 months)
o Protected the US of A from evil doers who would have liked to harm or otherwise kill us.
o Played a lot of pool at the NCO Club
BS , Business Communication & Management
General Engineering
Management and Technical Training
Technical and Management courses and seminars - Management training, database management, project management, software development, networking, driver writing, operating systems internals, Linux, UNIX, Windows, etc.
Home Computing and web services, Digital Photography, Corvettes, Home theater systems, Cycling, Popcorn, Kids o VOLUNTEER: Habitat for Humanity - Duties include setup and maintenance of office computer systems and networking. o VOLUNTEER: Washington County Sheriff's Office. Duties include systems consulting, data analysis, and suicide watch, special projects as needed. o VOLUNTEER: FreeGeek.org - Computer recycling. Duties in all areas of triage, evaluation, parts recycling and systems build. o VOLUNTEER: Journeys Of The Heart Adoption Services. Member, Board of Directors.
Suma Cum Laude, Concordia University
Multiple MVP, consulting and sales Award Winner At HP
Multiple "Homer" Award Winner At THD
Voted "Best Daddy In The Whole World" by Emily
"Star" Ranking, all races in Mario Kart Wii