Frank Eliason

Current

Director of Digital Care at Comcast Cable

Past

Executive Support Manager at Comcast
Manager of Quality Assurance at Advanta
Voyager Supervisor at Vanguard

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Recommended

2 people have recommended Frank

Connections

241 connections

Industry

Consumer Services

Websites

Frank Eliason’s Summary

My experience and goals are centered around creating the right experience for Customers, and utilizing a variety of channels to reach them. In current and former roles I have worked to use new technologies to better understand and assist organizations in improving processes and tools to ensure first contact resolution and improved Customer Satisfaction.

Currently I am working within the social or digital media to better measure, understand and assist Customers. Doing so, we are defining the next generation of Customer Service.

Frank Eliason’s Specialties:

Social/Digital Media, Customer Satisfaction Measurement, Research Customer Experience

Frank Eliason’s Experience

Director of Digital Care

Comcast Cable

(Public Company; 10,001 or more employees; CMCSA; Telecommunications industry)

February 2008 — Present (1 year 6 months)

Developing techniques to learn from Customer based on feedback provided throughout the internet. Utilize this feedback to offer improvements for the organization and when possible assist the Customer
Executive Support Manager

Comcast

(Public Company; 10,001 or more employees; CMCSA; Telecommunications industry)

September 2007 — February 2008 (6 months)
Manager of Quality Assurance

Advanta

(Public Company; Telecommunications industry)

2002 — 2007 (5 years)
Voyager Supervisor

Vanguard

(Telecommunications industry)

1997 — 2002 (5 years)