
Technical Support Manager at Avaya
Argentina

Technical Support Manager at Avaya
Argentina
Great skills to manage groups , size, setup and optimize Microsoft Windows environment and Compaq/HP Proliants Servers. Follow-Up several projects , most of them under pressure and very tight deadlines. Strong background with diversified experience in the field of Information Technology. Definitions of the hardware´s life cycle and device technologies to purchase for IT environment. Coordination of the logistics for distribution of technology purchase orders in the differents branch offices that the company has. Making contracts of maintenance of devices related.
Some courses that I did in Argentina are:
Windows Work Group “Connectivity and Environment”. ( U.T.N.)
Development of Executive Information Systems “ E.I.S. “ ( U.T.N.)
Seminar on Software Engeneering ( U.T.N.)
Presentation “Bundle Prosignia VS. ,. Prolíneas Net1” ( Compaq Argentina.)
Windows NT and Novell Installation from “Compaq Smartstart”. ( Compaq Argentina.)
Compaq’s Contura line Portables ( Compaq Argentina.)
Compaq 15/20 Pagemark Laser Printers maintenance (C&O Informática)
Presentation of Acer line in Argentina ( Acer Argentina.)
Communications in a Global Society ( ExpoComm 96.)
Novell 3.12 C.N.A Administration (C&O Informática)
Compaq Windows NT Integration & Performance ( Compaq Argentina.)
Compaq System Technologies ( Compaq Argentina.)
Compaq System Management ( Compaq Argentina.)
A+ Core Service Technician Examination. ( EXO Training.)
Compaq Servicing Servers and Desktops Products. ( IT College.)
Compaq Servicing Portables Products. ( IT College.)
Master Compaq: Designing & Implementing Fibre Channel Storage Solutions.
Master Compaq: Implementing Proliant Clusters. ( IT College.)
Windows 2000 Plataforms (Exo Training) 19/11/99 al 17/11/99
Exchange 2000 Server (Exo training) 19/5/00 al 30/6/00
Microsoft Certified Systems Engineer (MSCE),
Microsoft Certified Professional + Internet(MCPI),
Microsoft Certified Professional (MCP),
HP Acredited Systems Engineer (ASE). (Proliant Specialist)
Certified Novell Administrator (CNA),
Computer Associates Certified Professional(Storage Specialist),
A+ Technical support.
Microsoft Technet Five Stars Professional W2003.
Microsoft Technet Five Stars Professional UC.
(Privately Held; Telecommunications industry)
April 2009 — Present (4 months)
(Retail industry)
October 2007 — April 2009 (1 year 7 months)
(Privately Held; 10,001 or more employees; Retail industry)
March 2006 — September 2007 (1 year 7 months)
I was responsable for coordinate projects of the company, Looking for best technologies in different suppliers (IBM, Compaq, Lexmark, HP, Alcatel, Cisco, etc.). Manage proactively the equipment to guarantee the availability and the correct operation of the systems installed in 240 branches, 9 administrations and 3 distribution centers that the company has.
(Privately Held; 10,001 or more employees; Retail industry)
July 2001 — March 2006 (4 years 9 months)
I was responsable for technical support of holding headquarter office at Disco S.A. , managing projects, contracts and purchasing orders that the company needed.
(Privately Held; 51-200 employees; Information Technology and Services industry)
February 1994 — July 2001 (7 years 6 months)
I was responsable for coordinate technical support service area and all backlogs related with hardware incidents from Compaq Computer Corp; making contracts with differents companies; Setting projects up about Microsoft Windows and Novell enviroments and gave skill transfer about Compaq Hardware to junior technicians.
(Privately Held; 1-10 employees; Electrical/Electronic Manufacturing industry)
May 1991 — January 1994 (2 years 9 months)
Telecommunications Engineer , Telecommunications , 2006 — 2007
Telecommunications Technician , Telecommunications , 2003 — 2005
Systems Analyst , Technology , 1998 — 2000
(Not finished) , Systems engineer , 1993 — 1997
Electronic Technician , Electronic , 1987 — 1992
I Studied Technical German like optional course.
Family, friends, photography, fishing, science fiction movies,soccer, history about old empires and civilizations, war planes, coins and Social networking at Linkedin, Xing, Facebook and Ecademy. I´m interested in leadership and coaching to, some courses I did in Argentina are: - Leadership program for Heads of Technology (Arthur Andersen) 9/01. - Project Manager Seminar (UTN) 5/04. - Project Management (David Brojt) 11/06. - Intepersonal Communication (Ernst & Young) 4/07. - Leadership (Ernst & Young) 5/07. - Effective coaching (Ernst & Young) 5/07. - Effective oral communication (Ernst & Young) 6/07. - Effective writing (DISCO S.A.) 07/07. - The leadership control in change contexts (Ernst & Young)10/07. - Creativity and innovation (Ernst & Young)10/07. - The work development in a team (Ernst & Young) 10/07. - Time Managment (Ernst & Young) 11/07.
- Januar 1985, "Fishing Award" at Mar de Ajo Fishing Championship, Bs.As., Argentina. (Junior Category).
- February 1989, "Fishing Award" at Mar de Ajo Fishing Championship, Bs.As., Argentina. (Cadetes Category).
- May 2007, "Honorable mention" at Universidad Católica de Salta for telecommunications project. Branch office Bs.As. Argentina.
- February 2008 " Congratulations and recognitions" at Universidad Católica de Salta for telecommunications laboratory. Headquarter Salta. Argentina