
Service Rep at SSA
Greater New York City Area

Service Rep at SSA
Greater New York City Area
Typing skills: 60-80 wpm.
(Government Agency; 1001-5000 employees; Government Administration industry)
January 1989 — Present (20 years 11 months)
As a Service Representative I provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem. My Daily tasks may include:
•Speaking with beneficiaries about their rights under the Social Security laws.
•Gathering facts and evidence to establish eligibility for benefits.
•Making critical decisions to determine the amount of benefits paid to individuals.
•Using state-of-the-art computer technology to access and update information about claims.
A public contact career is both challenging and rewarding. I provide the highest caliber of service as the voice of Social Security.