Eusebio Arroyo jr

Current

• Service Representative (Bilingual) at Social Security Administration

Past

• Claims Development Clerk at Social Security Administration

Education

• High School

Connections

2 connections

Industry

Government Administration

Eusebio Arroyo jr’s Summary

INTERPERSONAL SKILLS:

1) Serves each customer in a respecful, responsive, and timely manner.
2) Interacts with customers/employees in a polite and professional manner and preserve their personal dignity while in the course of doing business.
3) Speaks effectively in groups and in one-on-one discussions.
4) Communicates information, ideas, data in a clear accurate and concise manner
5) Listens to issues being raised by customers and responds appropriately, and with sensitivity to their needs.
6) Assists customers in a positive, helpful, receptive manner.
7) Willingly coaches and guides employees when serving as a mentor, instructor or team leader.
8) Receives guidance, constructive feedback, or other forms of instruction in a positive manner, and is open to discussion of ways to improve.
9) Works through differences of opinion with customers/employees in a constructive manner in order to achieve results while maintaining composure when dealing with difficult people.
10) Accepts changes in workloads, priorities, and/or work assignments in a positive manner.

PARTICIPATION:

1) Promotes teamwork and collaboration and establishes a cooperative working relationship with all internal and external customers.
2) Serves as a resource person to trainees and other employees, as assigned.
3) Receptive to new policies and procedures and apply them accurately, using prescribed technology/automation enhancements.
4) Informs customers of available online/automated services.
5) Identifies customer's needs and makes proper referrals.
6) Participates/contributes to special projects as requested.
7) Conducts interviews in a timely manner
8) Identifies the need for and provides assistance/support to customers/co-workers/management.
9) Complete assignments without direction.
10) Conducts training and mentoring to other employees as assigned.

Eusebio Arroyo jr’s Specialties:

Same as above

Eusebio Arroyo jr’s Experience

• Service Representative (Bilingual)

  Social Security Administration

  (Government Agency; Government Administration industry)

  October 1998 — Present (11 years 3 months)

  Service representatives provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem.
  
  Service representatives work in each of our 1,300 field offices nationwide and have face-to-face contact with the public. Telephone service representatives work in each of our 37 Teleservice Centers nationwide. The Customer Service Technician works in our Headquarters location in Baltimore, MD, offices located in Wilkes Barre, PA. Both the Telephone service representative and the Customer service technician have phone contact or internet correspondence with the public.

• Claims Development Clerk

  Social Security Administration

  (Government Administration industry)

  January 1989 — 1998 (9 years )

Eusebio Arroyo jr’s Education

• High School

Additional Information

Eusebio Arroyo jr’s Groups:

•    Fans of Digsby

Eusebio Arroyo jr’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• reference requests
• getting back in touch