Erik Holm

Current

Product Manager at ATG

Past

Sr. Product Manager at matchmine
Product Manager at n2N Commerce
Product Manager at CommercialWare, Inc.

Business Systems Analyst at CommercialWare, Inc.
Manager of Professional Services at CommercialWare, Inc.
Software Implementation Consultant at CommercialWare, Inc.
Customer Support Analyst at CommercialWare, Inc.

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Education

Fitchburg State College

Recommended

2 people have recommended Erik

Connections

194 connections

Industry

Computer Software

Erik Holm’s Summary

Accomplished software professional with a proven ability to manage complex projects while consistently exceeding customer expectations. Recognized as a true team player that can readily adapt to a constantly evolving business and technology
environment.

Erik Holm’s Specialties:

Product management from inception to launch
Understanding of the product development lifecycle
Excellent communication and presentation skills
Entrepreneurial thinker
Delivery of enterprise and hosted software solutions
Management of complex software implementations

Erik Holm’s Experience

Product Manager

ATG

(Public Company; 501-1000 employees; Information Technology and Services industry)

December 2008 — Present (1 year )
Sr. Product Manager

matchmine

(Privately Held; 11-50 employees; Internet industry)

January 2008 — October 2008 (10 months)

Designed and managed a suite of products that enabled the use of MatchKeys, a digital representation of a consumer’s
preferences, on publisher web sites belonging to the matchmine network. These products include widgets, SDK's and APIs
that enable consumers to discover relevant content while expressing their personal tastes in digital media such as music,
movies, podcasts, videos and blogs.
Product Manager

n2N Commerce

(Privately Held; 51-200 employees; Computer Software industry)

July 2007 — December 2007 (6 months)

Responsible for managing and delivering a revolutionary cross-channel rich internet contact center application, a major component of the n2N Commerce platform. Gather input from market research as well as customer and prospect feedback to define the requirements and roadmap necessary to bring the application to market.
Product Manager

CommercialWare, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

March 2003 — July 2007 (4 years 5 months)

Responsible for managing several products in the CommercialWare product suite. Performed analysis to quantify market opportunity, customer requests, and sales needs. Produced long term product plans charting strategic product direction. Developed release plans describing the objective and specific enhancements of each release. Primary interface with sales and marketing to present software solutions and craft product messaging. Participated in customer focus groups during product design and development. Managed a team of business analysts responsible for detailed design of product enhancements.
Business Systems Analyst

CommercialWare, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

December 2001 — March 2003 (1 year 4 months)

Identified product development opportunities to meet marketplace and customer needs. Prepared project overviews detailing business requirements, proposed software solutions, and determined scope of effort. Developed functional design documents. Supported the development team during the technical design and development process. Participated in the quality assurance process, including the development and execution of unit, integration, and system test plans. Provided training, marketing materials, and other assistance to sales and services.
Manager of Professional Services

CommercialWare, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

April 1999 — December 2001 (2 years 9 months)

Managed a team of consultants dedicated to delivering products and services to meet customer business objectives. Ensured customer satisfaction during and after services engagements. Managed team utilization to meet revenue objectives. Encouraged staff career development through regular performance feedback, training and compensation plans. Participated in sales and marketing presentations, product demonstrations and delivery of professional services proposals. Managed CommercialWare’s partner channel to increase capacity, revenues and market reach while maintaining executive relationships with key partner contacts. Built and led a team dedicated to implementing emerging technologies within the customer base. Recruited staff to meet growth objectives.
Software Implementation Consultant

CommercialWare, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

December 1996 — April 1999 (2 years 5 months)

Developed plans for and managed customer implementations. Led the implementation team to ensure timely project completion within budget. Provided training and consulting services to project team members. Identified software/business gaps, defined the scope of custom modifications and wrote functional specifications. Communicated and resolved project issues with potential impact to the project’s success to the customer and CommercialWare management. Participated in the sales process to determine client business requirements and define the scope of complex, customized implementation projects
Customer Support Analyst

CommercialWare, Inc.

(Privately Held; 51-200 employees; Computer Software industry)

May 1995 — December 1996 (1 year 8 months)

Provided front line customer support to CommercialWare customers. Ensured a high level of customer satisfaction through prioritization, research, and resolution of open issues in a timely manner. Escalated business critical issues to CommercialWare senior management. Reported software deficiencies to the product management staff. Participated in quality assurance and software distribution processes.