Elizabeth Santerre

Contract Coordinator at Brunel

Location
Airdrie, Alberta, Canada (Calgary, Canada Area)
Industry
Insurance

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Elizabeth Santerre's Overview

Current
  • Marketing Director at World Financial Group, Calgary (WFG)
Past
  • Contract Coordinator at Brunel Energy
  • Teamlead of Precertification/International Case Manager at MSH INTERNATIONAL (Canada) Ltd.
  • Resolutions Co-worker at IKEA Group
  • Head Cashier at Extra Foods
Education
Connections

111 connections

Elizabeth Santerre's Summary

I have over 10 years of administrative experience with the 5 years experience in the International Insurance Industry where I specialized in organizing and coordinating multiple tasks, portfolios, and people. Over the last couple of years I have provided leadership and guidance to staff both locally and internationally, and have been engaged in multiple projects such as team re-structuring, position requirement changes and ISO Certification (ISO-International Standards of Operations).

Elizabeth Santerre's Experience

Public Company; 5001-10,000 employees; Insurance industry

May 2012Present (2 years 5 months)

Contract Coordinator

Brunel Energy

Public Company; 5001-10,000 employees; AEX: BRNL; Staffing and Recruiting industry

April 2012October 2013 (1 year 7 months) Calgary, Canada Area

Teamlead of Precertification/International Case Manager

MSH INTERNATIONAL (Canada) Ltd.

Privately Held; 201-500 employees; Insurance industry

December 2006March 2012 (5 years 4 months) Calgary, Canada Area

Teamlead of Precertification and Case Managing – April 2011 to March 2012
•Managing a team of six Precertification Agents and Case Managers
•Created and facilitated department wide sessions to brainstorm for ideas on how to improving production and efficiency
•Organize and manage training to new staff. Provide follow-up training locally and to worldwide team via video conference
•Communicates process changes with worldwide pre-certification team
•Monitor statistics to ensure that production standards are maintained
•Creating and updating manuals for any process change in the Precertification and Case Managing team.
•Deal with escalated issues from insured members.

International Case Manager – April 2008 to March 2012
•Managing claims of large dollar value, maintain reporting logs, generated system statistics, and coordinate approval with underwriters,
•Actively manage claims of contentious nature,
•Communication with emergency/evacuation carriers during work hours and after hours,
•Facilitates communication between multiple internal departments, clients, medical professionals, HR representative, and underwriters for life and disability claims
•Provide written pre-authorization to insured’s, emergency/evacuation carriers and medical facilities.

Resolutions Co-worker

IKEA Group

Privately Held; 10,001+ employees; Retail industry

August 2008December 2009 (1 year 5 months) Calgary, Canada Area

•Handling store specific complaints/requests
•Contacting clients
•Opening/closing cases using system tracking and monitoring system
•Ensuring that the standard response times were maintained
•Filing.

Head Cashier

Extra Foods

January 2002May 2005 (3 years 5 months) Vermilion Canada

Open and Close Store
Cash out
Responsible to staff while Manager was away
Coordinating staff responsibilities while on shift
Maintain/exceed production requirements

Elizabeth Santerre's Projects

  • Training in Shanghai

    • April 2011 to January 2012

    Provided specialized training to staff in the Shanghai office. Created and prepared training documents. Remain main contact for questions and opinions

  • Restructuring of Case Managing

    • January 2011 to Present

    Set timelines, built manuals and training documents. Provided training both locally and internationally. Supplied documents to senior staff and underwriters to confirm approval of project.

  • ISO Certification

    • January 2011 to September 2011

    Writing manuals for all office operations. Correspondence with head office in Paris. Ensuring that we obtained and maintain our ISO Certification. Creating presentations for staff meetings on ISO certification.

Elizabeth Santerre's Courses

  • J r Robson high school

    • High School Diploma
  • CADD Operator Level I Certificate of Achievement

    Southern Alberta Institute of Technology / SAIT

    • CADD System Management ICADD-241 (64285)
  • Teamlead of Precertification/International Case Manager

    MSH INTERNATIONAL (Canada) Ltd.

    • GTD Semiar - Attended in New York 2011
  • Independent Coursework

    • Drivers Education

Elizabeth Santerre's Skills & Expertise

  1. Valid drivers licence with personal vehicle
  2. Middle Management
  3. Public Relations
  4. Drivers Education
  5. Project Managemet
  6. Microsoft Office
  7. Customer Service
  8. Creative Problem Solving
  9. international insurance
  10. Organizational Skills
  11. Case Management
  12. Project Coordination
  13. Written and Verbal Skills
  14. Human Resources
  15. Management
  16. Employee Benefits
  17. Case Managment
  18. Account Management
  19. Leadership
  20. Project Management
  21. Insurance

View All (21) Skills View Fewer Skills

Elizabeth Santerre's Education

Southern Alberta Institute of Technology / SAIT

CADD Operator Level I Certificate of Achievement

20122012

Grade: Currently Attending

Edmonton School of Ballet

Grade 4, Checitti Ballet

20032004

J r Robson high school

Elizabeth Santerre's Additional Information

Interests:

Art, Music, Swimming, Dancing

Honors and Awards:

Art 20 and 30 award - Top Mark

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