Account Executive Knowledge Management at Crawford and Company
Greater Atlanta Area
- Current
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- Account Executive Knowledge Management at Crawford and Company
- Past
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- Senior Consultant at Insurance Consulting Company
- Senior VP Claims and Operations at AssuranceAmerica
- Vice President Claims at AssuranceAmerica
- Director of Accident Management at Akzo Nobel
- Various Management Positions at Superior Insurance
- Education
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- Shorter College
- Shorter College
- American Institute
- Recommended
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2 people have recommended Elise - Connections
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95
connections
- Industry
- Insurance
Elise Quadrozzi CPCU, AIM, AU, ARP’s Summary
• Skilled in project management with emphasis on the selection, design and development of technology designed to streamline and improve workflow.
• Extensive experience in claims and operations management including auditing, complex coverage analysis and workflow analysis and re-engineering.
• Regulatory and compliance expertise including authoring policy contracts and numerous claims and technical resource documents for the Claims/Underwriting areas.
• Expertise in developing automated metrics and scorecards for benchmarking against best practices.
Elise Quadrozzi CPCU, AIM, AU, ARP’s Specialties:
- Technology creation and implementation
- Accident Management implementation
- Merger and acquistion analysis
- Work flow analysis and re-engineering
- Associate mentoring and development
Elise Quadrozzi CPCU, AIM, AU, ARP’s Experience
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Account Executive Knowledge Management
Crawford and Company
(Public Company; CRDA; Insurance industry)
February 2009 — Present (11 months)
www.kmcondemand.com
The Knowledge Management Center includes:
Full curriculum of online courses delivered to your desktop.
· More than 160 unique learning modules.
· Custom Learning Management System with full navigation in an easy to use format.
· Performance Support Reference Files, Module Editor and Expert Forums.
· Take one course, or the full curriculum.
· One participant or 1000.
· Accredited in your state-guaranteed.
· Paperwork and credit documentation
assured.
· Workplace learning, no downtime.
· Cost effective.
· Interactive- case studies, quizzes, study questions & mastery tests.
· Adaptive Learning.
· 65 years of industry training experience.
· Shortens the time it takes to improve skills and knowledge so you can be productive sooner. -
Senior Consultant
Insurance Consulting Company
(Insurance industry)
September 2008 — February 2009 (6 months)
www.insuranceconsultingcompany.com
Insurance Consulting Company provides a broad scope of industry knowledge and experience to assist companies in making informed decisions with regard to: operating systems, corporate structure, methods, procedures, vendor affiliations, training, bench marking, selecting third party administrators, mergers, acquisitions and, evaluating internal compliance to company procedures and philosophies.
The Services We Provide Include:
Claims Reserves And File Handling Quality Audits
Third Party Administrator Evaluation, Selection, and Auditing
Insurance Processing Organizational Studies
Workers Compensation Cost Containment Studies
Risk Analysis Studies
Self Administration Feasibility Studies and Support
Litigation Analysis
Expert System Analysis, Software Selection Assistance and Implementation Support
Training
Mergers and Acquisition Analysis -
Senior VP Claims and Operations
AssuranceAmerica
(Public Company; 201-500 employees; ASAM; Insurance industry)
June 2005 — September 2008 (3 years 4 months)
In addition to management of the Claims Department, took over Customer Service, Underwriting and Mail Operations. Leveraged the combined departments to provide back up and redundancy in all critical areas. Implemented on line metrics and dashboards in the Underwriting/Customer Service departments to monitor and improve individual associate performance. Assisted with selection and implementation of VOIP phone system which reduced talk time by two minutes per call and improved average hold times and customer service ratings.Moved the Underwriting and Customer Service units into a paperless work environment saving hundreds of dollars per month in printing costs.
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Vice President Claims
AssuranceAmerica
(Public Company; 201-500 employees; ASAM; Insurance industry)
May 2003 — June 2005 (2 years 2 months)
Active member of the Executive Team in charge of making all strategic and tactical decisions for the company. Accountable for company profitability by controlling average paid severity and expenses. Direct budget and P&L responsibility for the Claims area. Assisted with new state selection and authored policy contracts for each state the company entered. Collaborated with Product Management on quarterly program revisions for existing states. Assisted with reinsurance negotiations and discussions.
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Director of Accident Management
Akzo Nobel
(Public Company; 10,001 or more employees; Automotive industry)
November 2001 — June 2003 (1 year 8 months)
Responsible for creating an entirely new Accident Management company within Akzo Nobel Coatings Inc. The purpose of this company was to develop 4000 body shops customers nationwide into a “best practices” network where physical damage claims sent from multiple carriers would be handled by an internal claims (Accident Management) organization, in order to improve cycle time, reduce average paid severity and improve communication between the shops and our multiple insurance partners.
Wrote a complete business plan to develop this company and presented it to a global board for approval.
Selected and developed appropriate claims technology platforms
Hired claims staff to assist with account management, network development and marketing
Developed an internal service center to handle incoming calls and track and monitor incoming claims to insurance company specifications. -
Various Management Positions
Superior Insurance
(Insurance industry)
1988 — 2001 (13 years )
Director of Application Services (February 2000 - April 2001)
Acted as a liaison between the users and the IT department to correct, modify and enhance the current Oracle based operating system. Also responsible for support of this system.Responsible for budgeting and forecasting for the Application Services Department. This consisted of reviewing and recommending electronic initiatives to improve communication between the company and the agency force. Put in place an improved electronic upload program which saved the company $2.00 per application.
Director of Electronic Support Services (1998 - February 2000)
Created totally new department designed to use technology to create efficiencies between the company and its customers.
Hired and trained employees for this department from outside and other areas of the company.
Product Development Manager (1996 – 1998)
Team Leader (1995-1996)
Litigation Supervisor (1994-1995)
Senior Claims Adjuster (1987 – 1994)
Elise Quadrozzi CPCU, AIM, AU, ARP’s Education
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Shorter College
MBA , 2003 — 2005
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Shorter College
BA , 1998 — 2002
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American Institute
CPCU, AIM, AU, ARP ,
