Edgar Khachatryan

Edgar Khachatryan

Call center Coordinator at Orange Armenia

Location
Armenia
Industry
Telecommunications

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Edgar Khachatryan's Overview

Current
Past
  • Customer Care Senior Consultant at Orange Armenia
  • Customer Care Cosultant at Orange Armenia
  • Realtor, Coordinator at "Good Offer" real estate agency
Education
  • Erevan State Linguistic University
  • Erevan State Linguistic University
Connections

181 connections

Edgar Khachatryan's Experience

Call center Coordinator

Orange Armenia

Privately Held; 201-500 employees; Telecommunications industry

March 2013Present (1 year 7 months)

Customer Care Senior Consultant

Orange Armenia

Privately Held; 201-500 employees; Telecommunications industry

February 2012March 2013 (1 year 2 months)

• Provide general information (offers, services, tariff plans, promotion etc), reply to balance and invoice queries, and bring technical assistance to customers.
• update customer database during customer contact
• fix customer problems at first contact and transfer non-resolved problems as complaints to troubleshooting supervisor
• inform customer about the new offers and services
• inform customer about the complaint status and resolution
• support VIP customers
• carry out satisfaction inquiry campaign established by quality team
• apply retention and customer loyalty during all contact
• carry out retention and loyalty campaign established by retention and loyalty team

Customer Care Cosultant

Orange Armenia

Privately Held; 201-500 employees; Telecommunications industry

August 2010February 2012 (1 year 7 months) Armenia

Realtor, Coordinator

"Good Offer" real estate agency

November 2007April 2011 (3 years 6 months)

Realtor (coordinator), • Carried out the inner organization works
• Established external relations of the organization
• Established relations with branches of banks, specifically relations in the field of mortgage
• Searched for sellers, conducted negotiations with potential buyers and presented them the available apartments according to their requirements
• Fulfill the whole agency documentation between buyers and sellers

online selling

Telegraz Group LLC

Privately Held; 11-50 employees; Outsourcing/Offshoring industry

September 2010March 2011 (7 months)

• Sell the full range of products to an agreed list of customers
• Achieve distribution targets set by the company
• Provide to supervisor latest market information in order to develop any sales opportunities
• Advise the supervisor of any relevant competitor activity taking place in the area served
• Be responsible for the online distribution of the certain products

Edgar Khachatryan's Honors and Awards

  • "The best soldier-sportsman of the army"

    Armed Force of Armenia
    • July 2009

Edgar Khachatryan's Certifications

  • YouthPass

    • Training Course
    • March 2013

Edgar Khachatryan's Languages

  • Russian

  • English

  • Armenian

Edgar Khachatryan's Skills & Expertise

  1. Telecommunications
  2. Negotiation
  3. GSM
  4. Market Research
  5. Customer Service
  6. Banking
  7. Project Management
  8. Network Design
  9. Product Management
  10. Team Leadership
  11. IP
  12. Team Management
  13. English
  14. Mobile Devices
  15. Project Planning
  16. VoIP
  17. Linux
  18. Business Planning
  19. Windows
  20. Customer Satisfaction

Edgar Khachatryan's Education

Erevan State Linguistic University

Master's Degree, IT Linguistics

20112013

Armenia
Faculty of Linguistic, Information and Technologies

Erevan State Linguistic University

Bachelor, Politology and English Language

20042008

Edgar Khachatryan's Additional Information

Interests:

Sport,Travelling, Music, Volunteering

Groups and Associations:

Contact Edgar for:

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