University of Michigan - Stephen M. Ross School of Business
Director Client Manager II at HP Enterprise Services
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Twenty Five years global experience in Information Technology. Client focused executive with strong problem solving orientation, skilled in business management, executive relationships, teamwork and financial management with a consistent track record of success throughout career.
Extensive experience in IT delivery and client care in the manufacturing, telecom and retail industries. Strong education (Engineering & MBA Degrees) and leadership foundation (US Marine Corps) with broad based competencies in the following areas:
- Coporate Mission Fulfillment
- IT Strategy & Execution
- Alignment of IT & Business Vision
- P&L Management, Budgeting and Cost Control
- Team Building and Leadership
- Vendor and Contract Management
- Infrastructure and Business Process Outsourcing
- Application Development and Support
2009 HP Deal of the Year.
High profile Account Startup.
Scope includes IT Outsourcing and Applications Development and Support (SAP Best Shore Model).
Responsible for Executive Client Relationship for The Coca-Cola System (Coca-Cola and their Bottlers), Mapping of Strategic Directions, Business Management and Service Delivery. 400 matrixed employees. Budget = $40M/yr.
- Stabilized Delivery
- Successful Planning/Execution of Data Center Migration
- Developed Comprehensive Strategic Plans
- Facilitated Executive Alignment between Coca-Cola & HP
- Led 5 Data Center Recovery Efforts
Kraft Foods Account (Top Ten HP Account Globally).
Responsible for the Americas (US, Canada, Latin America). 500+ matrixed employees. Budget = $185M/yr.
- Led Service Restructuring saving $20M/yr.
- Implemented Process Discipline
- Initiated Early Engagement Process
- Completed Latin America Service Improvement Plan
- Led Latin America LAN/WAN & DR Agreements
Telecom New Zealand Account (Top 25 Account Globally in EDS).
Responsible for EDS client relationship, mapping of strategic directions, business growth and service delivery in the applications support & development, mainframe, midrange, desktop, help desk and business process outsourcing (Bill Print) areas. 750+ matrixed employees. $120M budget/yr.
- Developed comprehensive Operational Business Plan
- Implemented Global Delivery Model
- Selected for EDS Global Account Executive Council
BellSouth Account (6th Largest EDS Account Globally).
Direct Report to the Enterprise Client Executive.
Responsible for EDS Client Relationship, Mapping of strategic directions, Business Growth and Service Delivery i the Mainframe, MidRange, Desktop and Help Desk areas. 1300+ matrixed employees. Budget = $400M/yr.
- Implemented Offshore Model for Help Desk & DBA Support
- Generated $350M in EDS & BellSouth Go-to-Market Activities
- EDS Account Team of the Year Award Recipient
States of Georgia and Alabama.
Responsible for strategic clients in the Communications, Manufacturing, Finance and Healthcare Industries. 700+ matrixed employees. Budget = $100M/yr.
- Renegotiated Agreements for Electrolux Home Products and Exide Technologies
- Sold IT Outsourcing Agreement to W.H. Smith
- Leaders Inner Circle Award Recipient
State of Georgia.
Responsible for IT Delivery activities including Infrastructure, Plant Floor and Business Systems, Network and Communications for 12 Clients in the Manufacturing, Communications and Health Care Industries. 700+ matrixed employees. Budget = $100M/yr.
Manufacturing Group - Southeast Region.
Responsible for IT Delivery activities including Infrastructure, ERP Implementations, Plant Floor and Business Systems, Network and Communications for 10 Manufacturing Clients. Budget = $130M/yr.
LTV Steel Corporation.
Responsible for all IT and Business Process activities associated with Payroll and Benefits Departments including the development of new systems. 100+ employees. Budget = $60M/yr.
General Motors Marion Metal Center (1992) and Janesville Assembly Plant (1994).
Responsible for all Infrastructure, Plant Floor Monitoring & Control Systems and Business Systems. 20+ employees and Budget = $10M/yr in Marion. 60+ employees and Budget = $30M/yr in Janesville.
New Development Project for General Motors - Holdens Assembly Plant - Australia.
Vehicle Broadcast and Tracking System.
Duties included coordinating and controlling team efforts through all phases of EDS' Systems Life Cycle (SLC) methodology, project planning, managerial and customer updates.
General Motors Real Time Plant Floor Monitoring and Control Systems.
Vehicle Processing System and Automatic Guided Vehicle Control System.
Duties included developing proposals, system design, application programming, testing, system implementation and customer support.
Industry recognized development curriculum for IT Professionals. Includes ten weeks of intensive technical training in the Mainframe MVS Environment.
United States Marine Corps Boot Camp - Parrs Island. Reserve Duty - Camp Edwards Airforce Base, Cape Cod MA - Mortar Platoon Squad Leader.
Cable manufacturing supplier to Digital Equipment Corporation, IBM and others for PCs and Printers.
Responsibilities included engineering activities as well as managerial functions: Statistical analysis of daily employee performance figures, time studies, debugging production lines, plan layouts and control of all rework operations.
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