Ed Grinvalds

Past

• Technical Support Manager at TestQuest, Inc. (acquired by BSQUARE, Inc.)
• Senior Field Service Engineer at eMed Technologies
• Customer Service and Support Manager at FirstTech

3 more...

Education

• Illinois Institute of Technology
• Northwestern University
• Minnesota State University, Mankato

2 more...

Recommended

5 people have recommended Ed

Connections

89 connections

Industry

Computer Software

Ed Grinvalds’s Summary

CONTACT INFORMATION
Ed Grinvalds
grinvalds.email@gmail.com
612-598-0011

Technical customer support management professional with over 15 years experience in delivering high-value services to client accounts. Major degrees held---MBA and BS, Engineering.

Expertise with building technical support engineering teams and directing and managing processes and people to ensure total customer satisfaction. Accomplished in business process and quality improvement initiatives, new product/service introductions, implementation and follow-up support activities. Proven strengths in customer service, staff management, service operations, and communications.

Excel at coordinating efforts and resources, creating a collaborative team dynamic to deliver on organizational goals. Passionate about quality, personal accountability and providing superior services to customers and managing client accounts.

Ed Grinvalds’s Specialties:

Team Leadership, Building and Staffing New Teams, Mentoring, Customer Satisfaction, Customer Relationship Management, CRM Systems, Escalations, Customer Support Strategies, New Product Introductions, Budgeting, Profit and Loss (P&L)

Ed Grinvalds’s Contact Settings

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