
Writer and content manager
San Francisco Bay Area

Writer and content manager
San Francisco Bay Area
A writer for over 20 years--software documentation, marketing communication, web content management, methods and procedures. Translating techno speak and jargon into plain and simple English.
Software user and technical documentation, online help systems, web content management, marketing collateral, localization.
(Writing and Editing industry)
September 2008 — Present (11 months)
Planning, developing, and maintaining online help systems, print user guides, installation, implementation, and administration guides, data sheets, brochures, white papers, web content - creation and management.
Translating technical information into clear documentation that addresses business users in their own language.
Designing and producing documents that address the needs of various audiences: executive summaries, marketing collateral, technical manuals, and user guides.
Localizing product documentation for German, French, and Spanish users.
Creating and managing web content: knowledgebases, technical support and product information, online surveys. Tools: Dreamweaver, Interwoven Teamsite, Photoshop, Fireworks, and Visio.
(Public Company; 10,001 or more employees; ebay; Internet industry)
July 2008 — September 2008 (3 months)
Writing and revising content for user help pages. Maintaining Customer Service email responses. Worked with product managers and content strategists to obtain technical data and convert it to business information and instructions for end users.
This was a contract position, which was eliminated due to loss of budget.
(Writing and Editing industry)
May 2008 — July 2008 (3 months)
Web content, technical and user documentation, online help, knowledge bases.
(Public Company; 51-200 employees; Computer Software industry)
October 2007 — May 2008 (8 months)
Product documentation: Installation, Administration, and User guides
(Privately Held; 51-200 employees; Computer Software industry)
October 2005 — October 2007 (2 years 1 month)
User guides, online help, and localization
(Non-Profit; 10,001 or more employees; Hospital & Health Care industry)
January 2005 — October 2005 (10 months)
(Public Company; 10,001 or more employees; Telecommunications industry)
November 2003 — November 2004 (1 year 1 month)
Conversion of Web content of several regional SBC entities to a single web ordering tool using Interwoven Teamsite.
(Privately Held; 11-50 employees; Computer Software industry)
August 2003 — October 2003 (3 months)
(Privately Held; 51-200 employees; Internet industry)
April 2001 — February 2002 (11 months)
(Public Company; 501-1000 employees; Computer Software industry)
April 2000 — April 2001 (1 year 1 month)
(Public Company; 10,001 or more employees; Computer Software industry)
May 1999 — March 2000 (11 months)
(Public Company; 10,001 or more employees; Computer Software industry)
March 1994 — May 1999 (5 years 3 months)
(Public Company; 501-1000 employees; Computer Software industry)
1992 — 1994 (2 years)
(Writing and Editing industry)
1989 — 1992 (3 years)
BA , Creative Writing, Technical Writing , 1985
PeopleSoft Alumni, STC