Support Technician at NexLynx Inc.
Topeka, Kansas Area
- Current
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- Support Technician at NexLynx Inc.
- Past
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- Ellington Customer Support / Service / Training at Mediaphormedia
- Online Education Coordinator at Washburn University
- WebTech / Training Coordinator at Washburn University
- Computer Technician/Service & Repair Manager at Digitech Systems
- Support Tech at CJ Networks
- Education
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- Baker College Online
- Remmington College - Formerly known as Education America - Topeka Technical College
- Washburn University
- Connections
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40
connections
- Industry
- Information Technology and Services
- Websites
Dustin Fluke’s Summary
My goal is to help others whenever and wherever possible. This has been primarily with Internet related areas including ISP support, online education, retail computer sales and support, software support, consulting, and training in all areas mentioned.
I have the strong ability to troubleshoot and diagnose problems, and solve those problems. I am a very detailed, process oriented thinker who can diagnose equipment issues and read code to interpret it in a way that isn't intimidating to others.
I enjoy the process of creating training materials and programs that are effective in all learning styles so everyone benefits from my work.
Dustin Fluke’s Specialties:
hardware and software troubleshooting, problem solving, technical writing, training, creation of training and helpdesk materials, presentations, demo/screencasts, phone support, customer service, hardware repair
Dustin Fluke’s Experience
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Support Technician
NexLynx Inc.
(Information Technology and Services industry)
April 2009 — Present (4 months)
I presently serve as a consultant for Nexlynx. Typical job duties are managing web domains, investigating connectivity issues on client sites, preparing desktop computers for business environments as needed by the business, hardware diagnosis, software installations, and various other tasks/installations on Windows and Linux servers. Other work has involved network infrastructure installation, phone system implementation/programming etc. With a variety of situations, there are few limits to what is required.
Nexlynx offers consulting, sales, web hosting, and web design for small to medium sized business in Northeast Kansas. From complete office solutions to basic web hosting Nexlynx can plan, implement and support desktop, server, network, and e-mail services for your business. -
Ellington Customer Support / Service / Training
Mediaphormedia
(Computer Software industry)
March 2007 — February 2009 (2 years)
Primarily supported Ellington CMS(www.ellingtoncms.com), an online publishing system. Throughout this position job duties changed and morphed into multiple areas of responsibility. Duties included technical support via e-mail, phone, WebEx. and Sugar CRM; Diagnosing and debugging django template language; Diagnosing and debugging web server level problems and product source code bugs (tier two support); Initial investigation into Ellington CMS errors reported by clients; Code checkout and commits for client level changes as well as documentation under subversion; Training face to face and remotely through desktop sharing applications; Planning, documentation, and content for the Ellington CMS support site and Knowledge base; Documentation and content for internal procedures and software bugs; Project planning; Report generation from Sugar CRM; Shared Sugar CRM administration; Reported monthly billing on custom work
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Online Education Coordinator
Washburn University
(Educational Institution; Higher Education industry)
September 2005 — March 2007 (1 year 7 months)
Primary responsibility was to manage online education from a technical and support standpoint. Managed the technical operation and administration of WebCT software to ensure interoperability and stability among other systems; Prepared online courses each semester; Maintained a courses database; Wrote policies, procedures, and documentation for the department and WebCT software; Directed support for students and faculty/staff; Managed training efforts by WebTech staff; Directed new training and inter-operational initiatives by WebTech staff; Tested interoperability with other systems; Managed one full time and two half time employees.
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WebTech / Training Coordinator
Washburn University
(Educational Institution; Higher Education industry)
April 2002 — September 2005 (3 years 6 months)
Assisted new and current faculty, staff, and students with online education, specifically tailored to the WebCT online course management software; Coordinated and trained faculty and staff for using WebCT for online instruction; Communicated regularly with students, faculty, and staff about job related training; Provided instructional orientations each semester for students. Wrote technical documentation for training and reference; Maintained key websites for the department and online education.
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Computer Technician/Service & Repair Manager
Digitech Systems
(Computer Hardware industry)
July 2001 — February 2002 (8 months)
Customized desktop computers based on client's needs; Planned, created and managed the Service/Repair division of the company; Served as the lead technician for computer repair, assembly, and upgrades.
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Support Tech
CJ Networks
(Computer Software industry)
1999 — 2001 (2 years)
Dustin Fluke’s Education
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Baker College Online
Bachelor of Web Development 2003 — 2007
Inactive in this program as of Summer 2007.
Coursework taken includes web programming(PHP, Perl), database design, database management, SQL, web server management and other general education requirements. -
Remmington College - Formerly known as Education America - Topeka Technical College
Computer Networking 1999 — 2001
Completed a diploma for this program, as the program did not achieve accreditation.
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Washburn University
Music Education, Computer Information Science 1998 — 1999
Took 1 year each of Music Education and CIS courses.
- Activities and Societies:
- Marching/Concert band, Jazz band
Additional Information
Dustin Fluke’s Websites:
Dustin Fluke’s Interests:
web technologies, software as a service models, databases, using data with the web(maps, etc), technical writing, screencasting, django, web design/development, web standards, networking with industry leaders, computer repair, coffee roasting, and pyrotechnics
Dustin Fluke’s Contact Settings
Interested In:
- new ventures
- expertise requests
- getting back in touch
