Director, Consulting Services at CGI
Montreal, Canada Area
Director, Consulting Services at CGI
Montreal, Canada Area
A bilingual, results & customer service oriented IT professional specialized in IT operations and optimisation using the Information Technology Information Library (ITIL) and Information Technology Service Management forum (ITSMf) best practices as framework. 20 years of professional experience in Information Technology in the following domains of expertise:
Service Desk
Infrastructure Management
Service Delivery Management
Service support processes (Incident, Problem and Change Management)
Service Level Management
Business Continuity Management
Project Management
People Management
IT operations and optimisation, Service Delivery Management
(Public Company; GIB; Information Technology and Services industry)
October 2009 — Present (4 months)
(Public Company; 10,001 or more employees; GIB; Information Technology and Services industry)
January 2008 — October 2009 (1 year 10 months)
(Public Company; 10,001 or more employees; CM; Banking industry)
1990 — 2008 (18 years )
ITIL Practioner , Information technology , 2006 — 2007
Service Delivery Management, ITIL, ITSM, IT Operations
ITSMf member
Dominic Deschenes received a CIBC Chairman's award in 2005.