Dominic Deschenes

Current

Director, Consulting Services at CGI

Past

Executive consultant at CGI
Senior Manager at CIBC

Education

Loyalist College

Connections

88 connections

Industry

Information Technology and Services

Websites

My Company

Dominic Deschenes’s Summary

A bilingual, results & customer service oriented IT professional specialized in IT operations and optimisation using the Information Technology Information Library (ITIL) and Information Technology Service Management forum (ITSMf) best practices as framework. 20 years of professional experience in Information Technology in the following domains of expertise:

Service Desk
Infrastructure Management
Service Delivery Management
Service support processes (Incident, Problem and Change Management)
Service Level Management
Business Continuity Management
Project Management
People Management

Dominic Deschenes’s Specialties:

IT operations and optimisation, Service Delivery Management

Dominic Deschenes’s Experience

Director, Consulting Services

CGI

(Public Company; GIB; Information Technology and Services industry)

October 2009 — Present (4 months)
Executive consultant

CGI

(Public Company; 10,001 or more employees; GIB; Information Technology and Services industry)

January 2008 — October 2009 (1 year 10 months)
Senior Manager

CIBC

(Public Company; 10,001 or more employees; CM; Banking industry)

1990 — 2008 (18 years )