Sr. Technical Support Engineer at Sun Microsystems
San Francisco Bay Area
Sr. Technical Support Engineer at Sun Microsystems
San Francisco Bay Area
I am a high energy, "can do" attitude IT Professional specialized in system administration and support of complex mission critical Data Centers, large SAN infrastructures and virtualized environments, in particular the ones based on Sun Microsystems hardware and Solaris/RHEL Unix
Sun Certified System Administrator (SCSA) for Solaris 10
Sun Certified Network Administrator (SCNA)
7+ years experience on Sun Microsystems servers [Sparc and x86] and SAN/NAS storage product line.
7+ years experience in supporting and administering Solaris OE, Sun Cluster and Veritas Storage Foundation.
Support and administration of RHEL, Solaris Zones and Containers, ZFS.
Support and administration of the latest Sun Microsystems technologies, i.e. Sun Blade 8000 P Modular System [x86], CMT Servers [T5x40] and Sun Storage 7000 Unified Storage Systems.
(Public Company; JAVA; Information Technology and Services industry)
January 2005 — Present (4 years 7 months)
Working in the Sun headquarters in Santa Clara, CA I am the sole engineer responsible of supporting Italian Sun mission critical and Top X customers during the Italian night shift, through identifying and defining technical problems and providing technical solutions.
I have the technical lead over the Sun Microsystems Italia field engineers on duty in Italy at night and I'm the focal point for the professional services technical specialists in case they need support during a pre sales activity done during my shift.
My responsibility is also to manage complex technical escalations involving different departments of Sun services and the engineering community.
(Public Company; JAVA; Computer Hardware industry)
October 2003 — December 2004 (1 year 3 months)
Based in Padova, Italy I supported Italian customers on issues related to Mission critical environments based on Sun Solaris, Sun Sparc Hardware, Sun Storage arrays, and Sun Cluster , being involved in the 24x7 rota and in field activities in the north east of Italy.
(Public Company; JAVA; Information Technology and Services industry)
June 2002 — September 2003 (1 year 4 months)
As part of the EMEA support hub in Madrid, Spain I supported Sun Italian Customers on software and hardware issues related to non mission critical environments based on Sun Solaris OE, Sun Hardware [Sparc servers and Sun branded storages arrays] and Veritas products [VXVM, VXFS, NBU].
(Educational Institution; Education Management industry)
December 2001 — June 2002 (7 months)
In this role I taught mathematics to more than 70 students across 4 classes of age 14 and 17 during the 2001/2002 school season. I also had the responsibility of coordinating parents-teachers communications and joint activities for one of the 4 classes.
(Privately Held; Information Technology and Services industry)
October 2001 — December 2001 (3 months)
Based in Trento, Italy i contributed to projects involving the development of Java Server Pages [JSP] to be included in online banking web pages. Our customers were mainly financial institutions located in the north east of Italy.
(Education Management industry)
March 2001 — July 2001 (5 months)
During the second semester of the first year of Infrastracture engineering university diploma i assisted Prof. Franz Navach in delivering classes of Foundamental Physics.
In this role i also tested my research project "Just in time Teaching" using java applets into web pages to test and improve student understanding of the physics law
Bachelor , Physics , 1993 — 2001
Maturita' scientifica , Science , 1987 — 1992
I'm Fluent in English and Italian, I can speak Spanish and I can read/translate in French.
Since September 2007 I'm also co-founder and director of Aria Tools, Inc.
We own patents related to pneumatic tools accessories and our products target is mainly the automotive aftermarket industry.
Being Aria Tools a relatively new company I share responsibility for most of the decisions taken by the company.
In particular I'm responsible for the marketing initiatives related to the Internet operations [SEO, Adsense, Ebay online store].
Sometimes I'm also directly involved in sales and pre sales activities, e.g. attending trade shows and give presentations of our products to distributors and international buyers.
July 2006: "Gold Ribbon Award" from Sun Microsystems Italy for my contribution to the achievement of the Italian Services Organization goals for the FY06