LinkedInDiana Biag

Diana Biag

Customer Service

Location
Greater Los Angeles Area
Industry
Consumer Services
Current
  1. SEPHORA,
  2. Diana Biag Make-up
Previous
  1. Chili's,
  2. Starbucks
Education
  1. University of California, Riverside
Websites
22connections

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22connections
SEPHORA

SEPHORA

Beauty Studio Captain

– Present

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Background

Experience

Beauty Studio Captain

SEPHORA
– Present (3 years)

Freelance Makeup Artistry

Diana Biag Make-up
– Present (11 years 5 months)Anaheim, Ca

Makeup for Proms, Quitillions, Weddings, and special events for the ladies and gentlemen who want to look and feel beautiful.

Manager's Assistant, Sales Coordinator, Bartender, Server, Host, To-Go specialist

Chili's
(3 years 10 months)Buena Park, CA

Handle the setup, service well and daily operations of bar and food serving an international clientele, tourists and business travelers. Enter orders into POS system; prepare daily sales reports for management, perform heavy cash handling and reconciliation functions.
Customer Service Accomplishments:
• Earned consistent commendations for exemplary service delivery. Frequently singled out on guest feedback cards for “going above and beyond expectations” and “providing outstanding service and attention to guests.”
• Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
• Selected and streamlined bar products based on analysis of consumption and sales, resulting in superior inventory and selection for guests.
• Promoted to company trainer to provide understanding, proper duties, and cash handling to new as well as newly trained employees.
• Promoted to Manager in Training (Key Team Member). Was given the manager card and key to the restaurant to assist the manager on duty.
• Massive influx of telephone calls in the duration of every shift concerning to-go orders/customer complaints.

Trainer, Barista, Cashier

Starbucks
(3 years 6 months)Cypress, CA

Served drinks, performed exceptional customer service, and trained newly hired employees.
Customer Service Accomplishments
• Consistently achieved highest per-night sales averages (out of weekly baristas on duty) by up-selling orders and suggesting food and pastries as well as extras to beverages.
• Proved the ability to multitask, handle crowds during the morning, afternoon, and evening rushes, resolve customer issues and excel within a demanding, high-volume setting.
• Promoted to company trainer after three months of working in the company.

Education

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