Dereck Pierson, MBA

Dereck Pierson, MBA

Service Technician at AT&T

Atlanta, Georgia (Greater Atlanta Area)

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Dereck Pierson, MBA's Overview


60 connections

Dereck Pierson, MBA's Summary

Over 13 years of telecommunications experience with an additional 5 years of managerial experience ready to be used in the growth of a profitable organization. A FIVE STAR technician and member of the Million-Dollar Salesman Club of Just Ask incentive program. Highly knowledgeable in troubleshooting and in the installation &repair of telecommunications equipment. Experienced in a call center environment as well as a field environment with the adaptability to change. Focused on completion of all tasks and customer satisfaction. Posses’ management leadership skills to train and develop other employees while upholding company regulations and laws. Advanced knowledge in Microsoft Office Excel, Word, PowerPoint, Outlook, Outlook express etc….and Safari for Mac systems. Install or repair hardware and software to both PCs and Macs. Career driven for advancement opportunities to display technical and or management skills of success.

Dereck Pierson, MBA's Experience

Service Technician

AT&T Telecommunications

Public Company; 10,001+ employees; T; Telecommunications industry

May 2000February 2013 (12 years 10 months)

Analyzed facts problems to present solutions to and for residential and business customers.
Exuberant excellent customer satisfaction.
Used force as source of job assignments
Worked closely with Field Assist associates and Load Balance Analyst to properly assign jobs in proper areas.
Specialized in time management after given assignments, and sent to work alone but to complete all assigned tasks within the time allotted.
Repaired, installed and maintained outside plant facilities.
Acted as a Reliving supervisor and Trainer for new employees.
Operated test equipment for analog and digital equipment
Determined & Calculated RF attenuation on the coaxial and telephony networks.
Trained IT support associates and Broadband/Telephony Installation technicians
Followed OSHA safety policies and procedures set forth by the company.
Interpreted Service request through work orders and face to face contact with customers.
Dispatched, closed, assigned, completed, and or returned all work orders through internal systems, on a laptop (tough book).
Responsible for assigned company owned vehicle, to be driven and maintained during all work functions.

Technical Support Analyst I

Bank of America

Public Company; 10,001+ employees; BAC; Banking industry

January 1998January 1999 (1 year 1 month)

Worked in a call-center environment
Acted as technical support personnel for system and computer problems within the entity
Executed support procedures and customer networking guidance.
Provided support for internal personnel throughout the bank
Tier-II support for LAN/WAN equipment and tech support for other intra-company departments with software issues. .
Assisted Senior Staff & Manager in determining methods to improve the evaluation process.

Branch Manager

Bank of America

Public Company; 10,001+ employees; BAC; Banking industry

April 19931998 (5 years)

Enhanced employee moral on a daily basis to keep workgroup in an organized manner
Trained and developed tellers transitioning into Bank Managers
Designed performance plans contributing to employee advancement in their careers
Functioned & directed by Federal regulations that consisted of internal & federal regulatory audits
Contributed to growth in consumer lending, lines of credit, depository demand accounts
Helped provide increase sales by motivating the activation of banking needs such as new accounts and loans &investment services
Recognized for outstanding quality of customer service from client a commendations.
Accountable for handling department budgets contributing to future goals set by corporate management
Structured procedures and security policies to support finance operations.

Dereck Pierson, MBA's Skills & Expertise

  1. Customer Service
  2. Outlook
  3. Visio
  4. Customer Satisfaction
  5. Call Center
  6. Troubleshooting
  7. Software Documentation
  8. Call Centers
  9. Project Management
  10. Access
  11. Computer Hardware
  12. VoIP
  13. Technical Support
  14. System Administration
  15. Leadership
  16. Teamwork
  17. Management
  18. Networking
  19. Telecommunications
  20. Telephony
  21. Routers
  22. Cabling
  23. Switches
  24. Computer Network Operations
  25. Microsoft Word
  26. WAN
  27. Security
  28. VPN
  29. Windows XP
  30. Help Desk Support
  31. T1
  32. Cisco Technologies
  33. Wireless Networking
  34. Laptops
  35. Microsoft Office
  36. Cross-functional Team Leadership
  37. Business Analysis
  38. Time Management
  39. Team Building
  40. Microsoft Excel
  41. LAN-WAN
  42. Software Installation
  43. Vendor Management
  44. Wireless
  45. Training
  46. Team Leadership
  47. Process Improvement
  48. Integration
  49. Strategic Planning
  50. Program Management

View All (50) Skills View Fewer Skills

Dereck Pierson, MBA's Education

University of Phoenix

Master Degree, Business


DeVry University

Bachelor of Science, Telecommunications Management


Contact Dereck for:

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