David McDonald

David McDonald

Director - Client Management at NCR Corporation

Location
Bryan/College Station, Texas Area
Industry
Information Technology and Services

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David McDonald's Overview

Current
  • Director of Installation & Support at Texas Digital (Now a part of NCR Corporation)
Past
  • Owner at McDonald Construction
Education
Connections

500+ connections

Websites

David McDonald's Summary

David has over 15 years of corporate Sales, Account and Project management experience. He is responsible for managing Texas Digital’s QSR Core Sales team, inventory, sales forecasting, maintaining exceptional client relationships, product solutions, strategic planning, general day-to-day business and providing unparalleled customer service to all Texas Digital customers.

Specialties

Project Management, Installation & Deployment Services, Client Retention & Development, Sales Management, Growth & Profit Control, Support and Escalation, SLA compliance, Partner Acquisition & Management, Strong Leadership Skills

David McDonald's Experience

Director of Installation & Support

Texas Digital (Now a part of NCR Corporation)

May 2007Present (7 years 5 months) College Station, TX

• Responsible for all Texas Digital Project Management, Deployment, and Support across all of Texas Digital’s products and vertical markets.
• Manage QSR Core Account Sales team.
• Exceeded QSR Core Account sales quotas for the last four years.
• Increased profitability of the Support Division by 12-18% annually in each of the last four years.
• Won business from competition in accounts where Texas Digital has previously had no history, leading to significant new revenue sources.
• Developed new processes and procedures to provide faster and more efficient support model for the VitalCAST and Digital Signage Divisions.
• Serve on the Texas Digital Executive Team and help define the company’s long-term strategy.

Key QSR Accounts & Support Services Manager

Texas Digital Systems

Public Company; 51-200 employees; Information Technology and Services industry

June 2003May 2007 (4 years) College Station, TX

• In charge of Project Management, Deployment and Help Desk Support for Burger King, McDonald’s and Wendy’s.
• Responsible for Key Account retention and satisfaction.
• Supervised the completion of RFP’s and negotiation of sales, service, and support agreements.
• Attended customer trade show and corporate visits.
• Developed and maintained strategic partners with service vendors and resellers.
• Received Employee of the Year Award in 2003 for the supervision of an 8,000 unit rollout and deployment of Order Confirmation Displays to Burger King.

Project Management Supervisor

Texas Digital Systems

Public Company; 51-200 employees; Information Technology and Services industry

October 2000June 2003 (2 years 9 months) College Station, TX

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and separation of Help Desk employees.
• Supervised the Project Coordination team to ensure shipment and installation of products and materials.
• Interfaced with customers and contractors to and ensure customer satisfaction and compliance of all deployment and support Service Level Agreements.
• Prepared monthly reports involving open accounts, tentative installation dates and costs of equipment to upper management.
• Established and ensured completion of quality assurance initiatives by developing, monitoring, and analyzing reports and providing revisions to policies and procedures.

Branch Manager

Triple D Security

August 1998October 2000 (2 years 3 months) College Station, TX

• Developed new revenue streams by selling armored car and security services to customers in new and existing markets.
• Managed customer relationships and customer service to existing accounts, introduced new products and services, and worked closely with client operations to service accounts and resolve issues.
• Directed the activities of branch to ensure that resources were utilized efficiently and obtained desired company growth and margins without compromising security and safety.
• Monitored branch P & L including labor, revenue, and profit margin.
• Provided support in conducting in-depth audits and analysis of all aspects of branch operations, with emphasis on operational procedures, security, and safety. This included route efficiency, labor to revenue costs, vault operations and staffing.
• Oversaw and coordinated route, dispatch, vault and Terminal operations through respective managers/supervisors.
• Managed recruiting, interviewing, testing, selecting, and training of operations personnel.
• Trained, developed, and provided performance evaluation of operations supervisors on an ongoing basis.

Owner

McDonald Construction

January 1996October 2000 (4 years 10 months)

Residential and commercial construction.

David McDonald's Skills & Expertise

  1. Sales Management
  2. Customer Relations
  3. Account Management
  4. Negotiation
  5. New Business Development
  6. Customer Service
  7. Problem Solving
  8. Program Management
  9. Budgeting
  10. Contract Negotiation
  11. Policy
  12. Coordination
  13. Budgets
  14. Analysis
  15. B2B
  16. Business Development
  17. Business Analysis
  18. Business Process
  19. CRM
  20. Cross-functional Team Leadership
  21. Customer Retention
  22. Direct Sales
  23. Customer Satisfaction
  24. Forecasting
  25. Human Resources
  26. Leadership
  27. Management
  28. Product Development
  29. Process Improvement
  30. Product Management
  31. Project Management
  32. Quality Assurance
  33. Recruiting
  34. Project Planning
  35. Retail
  36. SaaS
  37. Sales
  38. Sales Operations
  39. Salesforce.com
  40. Sales Process
  41. Selling
  42. Security
  43. Executive Management
  44. Strategic Partnerships
  45. Solution Selling
  46. Operations Management
  47. Strategy
  48. Team Leadership
  49. Strategic Planning
  50. Technical Support

View All (50) Skills View Fewer Skills

David McDonald's Education

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