
Resource Center Manager at Inland Management
Albany, New York Area

Resource Center Manager at Inland Management
Albany, New York Area
Inland Management - Resource Center Manager
Redstone Properties - Resource Center Manager
Redstone Properties - Trainer
Redstone Properties - Telecommunications Specialist
Fight! Magazine - Copy Editor (Contracted)
Redstone Properties - Copy Editor
Redstone Properties - Land Consultant (Sales)
Frontier Communications - Sales Engineer
Frontier Communications - Senior Account Manager
Frontier Communications - Consumer Marketing Manager
Frontier Communications - Image Ready Billing Product Mgr
Frontier Communications - Sales & Service Consultant
Employee Management, Marketing, Copy Editing, Sales, Training, Telecommunications, Process Improvement, Project Management, MA Licensed Real Estate Sales Person, Nortel Certified Technology Specialist in Converged IP Telephony Solutions
(Privately Held; Real Estate industry)
August 2009 — Present (4 months)
Manage a contact center responsible for communicating with potential buyers to generate leads for the sales department and manage and maintain potential buyers’ records using the company’s Customer Relationship Management software (CRM).
(Privately Held; Real Estate industry)
August 2008 — August 2009 (1 year 1 month)
Manage the Customer Resource Center for Redstone Properties, a wholesale land company offering a variety of land opportunities throughout the country. We've specialized in selling large acreage and estate-sized parcels for over 30 years now and are also affiliated with the nation's largest liquidator of bank-owned and foreclosed land. My department is responsible for handling all electronic customer inquiries (web leads, emails, etc.) Additionally, I act as copy editor for much of our marketing and advertising materials, and I also manage the company's telecommunications needs.
(Privately Held; Real Estate industry)
March 2006 — August 2008 (2 years 6 months)
Responsible for selling estate-sized acreage for personal use to customers throughout the country.
(Public Company; Telecommunications industry)
2004 — 2006 (2 years )
Responsible for revenue growth and customer retention in all areas of commercial telecommunications and data services within the operating territories of Frontier's Central Region, which consisted of seven states.
(Public Company; Telecommunications industry)
September 1999 — March 2002 (2 years 7 months)
Supported Sales department as a post-sale project leader, telecommunications systems programmer, and trainer with extensive expertise in both voice and data products and services.
(Public Company; Telecommunications industry)
June 1998 — September 1999 (1 year 4 months)
Helped to develop, implement, and promote new product offerings for residential customers in fourteen states in conjunction with several internal and external work groups in order to increase recurring revenue streams.
(Public Company; Telecommunications industry)
February 1998 — May 1998 (4 months)
Served as the corporation's project leader dedicated to all operational and business issues involving Image Ready Billing - a method of transferring billing records from one database to another for the purpose of supplying customers with a single invoice.
(Public Company; Telecommunications industry)
May 1995 — February 1998 (2 years 10 months)
Responsible for handling inbound calls from Residential customers interested in adding, changing, or removing telecommunication services from their account. This position required both sales and data entry skills.
Guitar, Fishing, MMA, Travel
In 1984, I took 2nd Place in my age & weight class in the Minnesota State Judo Championship. Also, I may already be a winner of the Publishers Clearing House Sweepstakes, or so they tell me.