Dave Hardwick

Current

• Customer Care Manager at Smith & Tinker

Past

• Principal at Hardwick Technical Recruiting
• CEO at Legend of the Blue Bucket Mine
• Executive Director of Customer Delight at Jobster

2 more...

Education

• Lewis and Clark College

Recommended

6 people have recommended Dave

Connections

500+ connections

Industry

Internet

Dave Hardwick’s Summary

Established Customer Care function for Smith & Tinker in support of their first product, Nanovor:

- Identifying, purchasing and using CRM technologies
- Establish Customer Care metrics
- Building a team
- Completing the circle of product communication by getting the voice of the customer back into the organization.

In short, the stuff necessary to help customers and be part of building a great long-term product!

Dave Hardwick’s Specialties:

CRM Strategy
Customer Care
Technical Support
Technical Recruiting - Software Development & IT

Dave Hardwick’s Experience

• Customer Care Manager

  Smith & Tinker

  (Privately Held; Computer Software industry)

  February 2009 — Present (10 months)

  Leading the Customer Care charge...

Dave Hardwick’s Education

• Lewis and Clark College

  B.S. , Business & Administrative Studies , 1981 — 1985

  Activities and Societies:

  Palatine Hill Orchestra, Chamber Orchestra

Additional Information

Dave Hardwick’s Interests:

Programming & Computer Technology, Biking, Fly-fishing, Classical Music, Wine, Reading (The Black Swan!!!).

Dave Hardwick’s Contact Settings

Interested In:

• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch