
Experienced Customer Service Manager
Greater Boston Area

Experienced Customer Service Manager
Greater Boston Area
I am a high energy, 20 year experienced customer service professional with a proven track record in account management, training, delivering results, P&L responsibility, and team building.
In my last position, I had full P&L responsibility for a group of customers with over $400M in revenue resulting in continuous growth, increasing profit, and competitive operational advantage. My extensive experience working for a Tier 1 EMS company, providing program/project management, mentoring, customer service, and operational growth, will add value to your company
Extensive growth has created complex challenges in areas that require synergy within my company. Intense collaboration, passionate customer focus, disciplined execution are the guiding principles that lay the foundation for how I interface with my internal and external customers on a daily basis. As my company grew from less than $1B to $30B in revenues, these values along with my experience has allowed me to become one of the leading mentors within our company to new hires, new acquisitions, and startup groups . My responsibilities included the creation and training of detailed program/project management process tools that have become our worldwide standard.
If you agree that my qualifications match the leadership traits you are seeking, I would be interested in exploring this opportunity further. I can be reached at 978-235-0230 or dupuisd9@gmail.com
Thank you and regards
David L. Dupuis
Leader of a global team of five Senior Level Program Managers, and 25 indirect reports with P&L responsibility for over $400M
Implemented a worldwide Program Management concept that became company standard.
Intense collaboration, passionate customer focus, disciplined execution are the guiding principals that lay the foundation for how I interface with my internal and external customers on a daily basis
Negotiated complex contracts with multinational companies
(Professional Training & Coaching industry)
February 2009 — Present (6 months)
NewGenworkforce.com is a program designed to provide a low cost solution for young people to get introduced to the key expectations of managers hiring the new generation workforce for positions in retail, grocery, lodging, banking, and dining
(Public Company; FLEX; Electrical/Electronic Manufacturing industry)
April 1994 — February 2009 (14 years 11 months)
•Full P&L responsibility directing a staff of Business Program Managers who are responsible for strategic account activities totaling revenues of $400M+
•Sell the Company’s Value Proposition within assigned global accounts and potential accounts that are of strategic importance to the company.
•Analyze and understand the customer’s business strategies, future product plans, expansion activities and align company resources where mutually beneficial.
•Responsible for sales strategy, sales support, customer service, technology development and on-going technical and post sales support.
•Responsible for providing on-site sales presentations, customer proposals, and quotations.
•Mentor to new hires, new acquisitions, and startup groups ; actively promoting values, leadership traits and corporate policy
•Monitor key business metrics, report results, and take actions to improve results.
•Understand and manage optimal pricing solutions. and cost models.
(Electrical/Electronic Manufacturing industry)
July 1990 — February 1994 (3 years 8 months)
Production Manager Advanced Manufacturing, Northeastern Division, Boxboro, MA. 1990-1994
• Supervised staff of 10 hourly employees responsible for all manufacturing; including systems integration and test. Interfaced with sub-contractors, hardware, software, and development engineering.
• Successfully defined and implemented manufacturing process for BTO wiring hub from Alpha to FCS
• Increased FPY from 70% to 95% by implementing manufacturability improvements, process improvements, and subcontractor quality improvements
(Electrical/Electronic Manufacturing industry)
1983 — 1988 (5 years)
MBA , BS University of Massachusetts (Lowell) , 1994 — 1996
Program Management Training, Customer Account Management,