Dave Dupuis

Dave Dupuis

Experienced Customer Service Manager

Greater Boston Area

Current
  • President and Founder at NewGenWorkforce.com
Past
  • Sr. Director of Customer Management at Flextronics
  • Production Manager at Racal Datacom
  • Process Engineer at Wang Labs
Education
  • Nichols College
Connections
189 connections
Industry
Electrical/Electronic Manufacturing

Dave Dupuis’s Summary

I am a high energy, 20 year experienced customer service professional with a proven track record in account management, training, delivering results, P&L responsibility, and team building.

In my last position, I had full P&L responsibility for a group of customers with over $400M in revenue resulting in continuous growth, increasing profit, and competitive operational advantage. My extensive experience working for a Tier 1 EMS company, providing program/project management, mentoring, customer service, and operational growth, will add value to your company

Extensive growth has created complex challenges in areas that require synergy within my company. Intense collaboration, passionate customer focus, disciplined execution are the guiding principles that lay the foundation for how I interface with my internal and external customers on a daily basis. As my company grew from less than $1B to $30B in revenues, these values along with my experience has allowed me to become one of the leading mentors within our company to new hires, new acquisitions, and startup groups . My responsibilities included the creation and training of detailed program/project management process tools that have become our worldwide standard.

If you agree that my qualifications match the leadership traits you are seeking, I would be interested in exploring this opportunity further. I can be reached at 978-235-0230 or dupuisd9@gmail.com

Thank you and regards
David L. Dupuis

Dave Dupuis’s Specialties:

Leader of a global team of five Senior Level Program Managers, and 25 indirect reports with P&L responsibility for over $400M

Implemented a worldwide Program Management concept that became company standard.

Intense collaboration, passionate customer focus, disciplined execution are the guiding principals that lay the foundation for how I interface with my internal and external customers on a daily basis

Negotiated complex contracts with multinational companies


Dave Dupuis’s Experience

  • President and Founder

    NewGenWorkforce.com

    (Professional Training & Coaching industry)

    February 2009Present (6 months)

    NewGenworkforce.com is a program designed to provide a low cost solution for young people to get introduced to the key expectations of managers hiring the new generation workforce for positions in retail, grocery, lodging, banking, and dining

  • Sr. Director of Customer Management

    Flextronics

    (Public Company; FLEX; Electrical/Electronic Manufacturing industry)

    April 1994February 2009 (14 years 11 months)

    •Full P&L responsibility directing a staff of Business Program Managers who are responsible for strategic account activities totaling revenues of $400M+
    •Sell the Company’s Value Proposition within assigned global accounts and potential accounts that are of strategic importance to the company.
    •Analyze and understand the customer’s business strategies, future product plans, expansion activities and align company resources where mutually beneficial.
    •Responsible for sales strategy, sales support, customer service, technology development and on-going technical and post sales support.
    •Responsible for providing on-site sales presentations, customer proposals, and quotations.
    •Mentor to new hires, new acquisitions, and startup groups ; actively promoting values, leadership traits and corporate policy
    •Monitor key business metrics, report results, and take actions to improve results.
    •Understand and manage optimal pricing solutions. and cost models.

  • Production Manager

    Racal Datacom

    (Electrical/Electronic Manufacturing industry)

    July 1990February 1994 (3 years 8 months)

    Production Manager Advanced Manufacturing, Northeastern Division, Boxboro, MA. 1990-1994
    • Supervised staff of 10 hourly employees responsible for all manufacturing; including systems integration and test. Interfaced with sub-contractors, hardware, software, and development engineering.
    • Successfully defined and implemented manufacturing process for BTO wiring hub from Alpha to FCS
    • Increased FPY from 70% to 95% by implementing manufacturability improvements, process improvements, and subcontractor quality improvements

  • Process Engineer

    Wang Labs

    (Electrical/Electronic Manufacturing industry)

    19831988 (5 years)


Dave Dupuis’s Education

  • Nichols College

    MBA , BS University of Massachusetts (Lowell) , 19941996

    Activities and Societies:
    •President, Parish Council, St. Boniface Parish 2001- present
    •Finance Committee, St. Boniface Parish 2005-present
    •Board of Directors, St Boniface Early Education School 2005-present
    •President, St Bernard’s Parent Teacher Association 1998-1999
    •Marathon Runner- completed 10 Boston Marathons

Additional Information

Dave Dupuis’s Interests:

Program Management Training, Customer Account Management,

Dave Dupuis’s Groups:

  •    Executive Suite
  •    EMS Insider (Electronics Manufacturing Services)
  •    Learning, Education and Training Professionals Group
  •    Flextronics Alumni
  •    Nichols College
  •    EMS Outsourcing
  •    E-Learning 2.0

Dave Dupuis’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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