Darlene Thomas Rivers

Independent Associate & Manager at Legal Shield

Jacksonville, Florida (Jacksonville, Florida Area)
Human Resources

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Darlene Thomas Rivers's Overview

  • Vice President of Client Services at McKenzieHR
  • Independent Associate & Manager at Legal Shield
  • Regional HR Manager at Masco Contractor Services
  • Director Training and Development at Corporate Care Works
  • President and Consultant at dthomasrivers Consulting

155 connections

Darlene Thomas Rivers' Experience

Vice President of Client Services


Privately Held; 1-10 employees; Human Resources industry

October 2012Present (2 years 1 month) Jacksonville, Florida Area

McKenzieHR is expanding its scope to offer more Organizational Development and Training expertise. Darlene Thomas Rivers joined the firm in October 2012 and brings with her more than 30 years of HR and Organizational Development experience. Darlene has worked with such Fortune 500 companies as Procter & Gamble, American Express, Masco Contractor Services and the US Air Force. After running her own training and consultant company for 12 years, Darlene realized that her passion is helping small companies achieve their full potential. Her aspiration is to help companies create, transform and revive their organizational culture. This includes Organization Assessments, Development of Competencies, Training, Job Descriptions and Performance Management. Darlene has won a number of training awards and is looking forward to reconnecting with various boards and organizations throughout the City.

Independent Associate & Manager

Legal Shield

Self-Employed; Myself Only; PPD; Legal Services industry

May 2011Present (3 years 6 months) Jacksonville, Florida Area

Everyone deserves Legal protection. I help individuals, small businesses and company employees have access to legal services and identity theft protection. It is a very fulfilling profession with unlimited income potential. I now have time and money which equals TRUE Freedom.

Regional HR Manager

Masco Contractor Services

Public Company; 5001-10,000 employees; MAS; Construction industry

March 2007November 2012 (5 years 9 months) Southeast Region

Results-oriented Human Resources Manager with 25+ years of success developing, implementing, and directing large scale initiatives for Fortune 500 organizations in Finance, Healthcare, Marketing, Construction and Government. Motivator team builder and coach who is passionate about bringing out the best in people while building strategic partnerships. A high achiever with keen strategic focus and business acumen. Acute ability to leverage the organization’s key capabilities and objectives while demonstrating an unwavering commitment to quality and process excellence. Develop, implement and enhance employee relations policies, procedures and disciplinary programs for up to 2,500 employees in nine states. Well versed in government regulatory and compliance laws, including Wage & Hour and Immigration. Implemented strategies to redesign systems and procedures to improve employee engagement and reduce the number of formal employee complaints. Effectively conduct investigations, audits, and trainings and represent the organization at unemployment and EEOC hearings, grievances, mediations and arbitrations. Continue to save the organization millions of dollars by successfully avoiding litigation.

Director Training and Development

Corporate Care Works

January 2001March 2007 (6 years 3 months) Jacksonville, Florida Area

Created innovative training programs for an Employee Assistance Program provider with more than 250,000 employees nationwide. Assisted learners to conceptualize and apply skills to promote continuous self-improvement in their professional and personal life. Trained 1700 law enforcement personnel over a 39-week period and received an overall rating of 4.8 on a 5.0 Likert scale.

President and Consultant

dthomasrivers Consulting

February 2000March 2007 (7 years 2 months) Jacksonville, Florida Area

Partnered and consulted with CEO’s, senior executives and Human Resources on sensitive management and personnel issues involving change management and cultural shifts, organizational development, leadership, conflict resolution, communication, team building, stress reduction, and diversity awareness as it relates to increased productivity and quality

Nonprofit; 51-200 employees; Human Resources industry

20052007 (2 years)

Preformance Improvement Consultant

Diversified Training Associates

February 1995January 2000 (5 years)

Developed, designed and delivered organizational development and customized training programs for fortune 500 companies, universities, hospitals, government agencies, and non-profits. Conducted more than 300 seminars per year and trained more than 4,000 employees annually.

Employee Satisfaction & Diversity Manager

American Express

Public Company; 10,001+ employees; AXP; Financial Services industry

February 1990February 1995 (5 years 1 month) Jacksonville, Florida Area

Developed and implemented employee satisfaction surveys. Managed 13-employee work teams comprised of more than 150 employees who helped increase employee satisfaction ratings by 36%. Innovatively designed company-wide reward & recognition programs, created monthly newsletters and coordinated all values-based programs.

Assistant Brand Manager

Procter & Gamble

Public Company; 10,001+ employees; PG; Consumer Goods industry

July 1986December 1989 (3 years 6 months) Cincinnati Area

Created marketing platforms, print advertisements and TV commercials for professional skincare products and consumer foods. Increased sales by 22% while coming in under budget.

Government Agency; 10,001+ employees; Defense & Space industry

July 1977July 1986 (9 years 1 month)

Chief of Equal Opportunity and Human Relations. Directed employee relations policies, procedures and disciplinary programs for 30,000 military personnel. Curriculum designer and instructor for Department of Defense Equal Opportunity and Management Institute. Annually trained more than 850 officers and enlisted personnel for the Army, Navy, Air Force, Marines, Coast Guard and National Reserve.

Darlene Thomas Rivers' Skills & Expertise

  1. Leadership & Organizational Development
  2. Employee Engagement & Satisfaction
  3. Performance & Succession Management
  4. Consensus & Team Building
  5. Change Management
  6. Strategic & Tactical Planning
  7. Business Process Reengineering
  8. Recruiting, Staffing and Retention Strategies
  9. Talent Coaching & Mentoring
  10. Regulatory & Compliance Laws
  11. HR Policies & Procedures
  12. Instructor, Trainer, Facilitator & Public Speaker
  13. Recruiting
  14. Organizational Development
  15. Team Building
  16. Leadership
  17. Strategic Planning
  18. Public Speaking
  19. Leadership Development
  20. Coaching
  21. Marketing
  22. Employee Relations
  23. Human Resources
  24. Program Management

View All (24) Skills View Fewer Skills

Darlene Thomas Rivers' Education

University of Phoenix

Masters, Organizational Management


Florida A&M University

BS, Psychology


Contact Darlene for:

  • career opportunities
  • consulting offers
  • job inquiries
  • reference requests
  • getting back in touch

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