Dana Hern

Past

• Senior Account/Project Manager at Sprint
• IT Program/Project Management at Sprint PCS
• IT Project Manager at Sprint PCS

• Consultant at Aquila Inc
• Supervisor, Technical Publications at Adtran
• Technical Writer at Hard Engineering

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Recommended

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Connections

168 connections

Industry

Telecommunications

Dana Hern’s Summary

Telecommunications Information Technology professional with substantial industry experience. Specialized project management of web-based applications, development management, account management and technical writing. Accomplished in personnel management in a traditional office setting as well as telecommuting, remote geographical and outsourced environments.

Dana Hern’s Experience

• Senior Account/Project Manager

  Sprint

  (Public Company; S; Telecommunications industry)

  2008 — March 2009 (1 year )

  Responsible for budgeting and forecasting of IT projects. Developed relationships between Information Technology and assigned business units. Gathered information from clients regarding business requirements and expected return on investment. Communicated client goals and interests to executive management. Facilitated technology and product roadmaps for assigned business units. Used knowledge of IT capabilities and services and knowledge of client organizations in order to determine the best course of action to meet client's needs.

• IT Program/Project Management

  Sprint PCS

  (Computer Software industry)

  2000 — 2008 (8 years )

  Managed (directly and indirectly) staff of over 30 project managers, analysts, web developers, and testers. Responsible for corporate Intranet servicing over 80,000 end users, Business-to-Business web sites and 120+ custom-built web applications created for multiple business units within Sprint. Ensured complete, successful, cost-effective and on-time implementation of IT projects ranging from complex technical projects with enterprise-wide scope, and high-impact to small enhancements and redesign. Management of multimillion dollar capital and operations IT budget. Performed workload balancing and project prioritization. Mentored and assisted in career planning of staff. Provided program level view of ongoing projects to executive management during monthly operations reviews. Accountable for systems environment reliability and uptime. Monitored webtrends statistics.

• IT Project Manager

  Sprint PCS

  (Computer Software industry)

  1998 — 2000 (2 years )

  Project Manager for web application projects related to Connected, the Sprint PCS Intranet. Redesigned corporate intranet, Connected, earned the CIO Web Business 50/50 award, which recognizes the top 50 intranet sites for excellence in execution, innovative technology and provable benefits. Intranet site also featured in Regans’ Intranet Report - November 2000. Scope of projects included new applications as well as enhancements and redesign of existing applications. Position responsibilities included managing all aspect of the software development lifecycle to ensure successful completion of projects ontime and within budget.

• Consultant

  Aquila Inc

  (Computer Software industry)

  1997 — 1998 (1 year )

• Supervisor, Technical Publications

  Adtran

  (Public Company; Computer Software industry)

  1994 — 1996 (2 years )

• Technical Writer

  Hard Engineering

  (Computer Software industry)

  1989 — 1993 (4 years )

Additional Information

Dana Hern’s Honors:

2008 Employee Excellence Award, Sprint

2005 Sprint Inner Circle Award

2005 Sprint Excellence Award

2001 Guest speaker International Quality and Productivity Conference. topic: Content management in the Business Corporate Portal.

2000 Sprint PCS Intranet, featured in “What’s Working” in the November 2000 issue of Regan’s Intranet Report.

2000 (October) On the Spot award

2000 - Team member winning CIO Web Business 50/50 Award

2000 (February) On the Spot award winner for redesign of Connected, the corporate Intranet for Sprint PCS