Cynthia Geigel

Current

• Technical Writer at MOL Information Technology (MOL-IT) America

Past

• Technical Writer at Alloy Software USA
• Technical Writer at Renaissance Communications (Self-employed)
• Contract Technical Writer at Northstar Technologies

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Education

• Northeastern University
• Montclair State University

Recommended

1 person has recommended Cynthia

Connections

12 connections

Industry

Computer Software

Cynthia Geigel’s Summary

Professional technical communicator with a proven track record of success. Eleven years of experience designing and writing documentation for complex software and hardware applications. Extensive experience working in fast-paced deadline-driven product development environments. Flexible and dependable team player who collaborates with development, support, and marketing personnel to ensure timely delivery of premier product documentation and marketing communication materials. Demonstrated ability to write for the target audience. Complete portfolio of diverse writing samples available.

Ivan Samoylov, CTO of Alloy Software USA, a former employer, says "Cynthia has been an integral part in making our company the success it is today and her hard work and attitude have been greatly appreciated. We want to thank her for her outstanding efforts and work ethic and for being such an incredible team player."

Tool proficiency includes Desktop Publishing (advanced FrameMaker 7.1, Adobe Acrobat Professional and Word); Online Help Authoring (RoboHelp 7.0, WebWorks Publisher, and WebWorks FinalDraft); and Graphics (Paint Shop Pro, SnagIt, and Visio).

Other tools include MS Office (Excel and PowerPoint), Lotus Notes, and FileHold source control.

Cynthia Geigel’s Specialties:

IT Infrastructure Management (help desk, service management, and network inventory software); Hardware Installation and Software Setup; Technical Marketing Communications (product brochures, external customer newsletters, and customer success stories); Global Positioning System (GPS) products; Grant and Proposal Writing; Shipping industry; Medical terminology.

Cynthia Geigel’s Experience

• Technical Writer

  MOL Information Technology (MOL-IT) America

  (Public Company; 5001-10,000 employees; Information Technology and Services industry)

  July 2006 — Present (3 years 1 month)

  Write and update the WebHelp of a global Oracle database used by Mitsui O.S.K. Lines, one of the world’s largest multi-modal deep sea carriers. Work with QA testers, software developers, and project leaders to obtain all the necessary information. Collaborate with a technical writing team to develop documentation standards for all writing projects. Write weekly software revision notes under tight release deadlines. Develop recommendations to continually improve writing and editing processes.

• Technical Writer

  Alloy Software USA

  (Privately Held; 11-50 employees; Information Technology and Services industry)

  July 2003 — June 2006 (3 years)

  Designed and wrote installation, administrator, user guides, and Help for IT service management software. Wrote customer success stories, quarterly newsletters, benefit white papers, and product data sheets. Gathered information through independent research; developed collaborative relationships with SMEs. Researched new documentation solutions; recommended improvements for writing and editing processes. Managed and mentored junior technical writers located remotely in Saint Petersburg, Russia. Prepared documentation plans; developed delivery schedules.

• Technical Writer

  Renaissance Communications (Self-employed)

  (Self-Employed; Myself Only; Writing and Editing industry)

  August 2002 — July 2003 (1 year)

  Designed and developed the OmniOss User Guide for an enterprise-wide operation support system. Audience: Tier 1 customer service representatives at Sirius Satellite Radio. Designed and developed the ActivMedia Robotics LaserPlans User Guide, a hardware setup and software user guide for a laser measuring device that creates electronic floor plans. Audience: Building contractors.

• Contract Technical Writer

  Northstar Technologies

  (Privately Held; 51-200 employees; Electrical/Electronic Manufacturing industry)

  June 1996 — December 2002 (6 years 7 months)

  Designed and developed GPS user and quick-start guides for commercial and recreational marine vessels. Designed and developed marine GPS hardware installation manuals for marine installation technicians. Developed long-term collaborative relationships with subject matter experts. Recruited and supervised subcontract technical writers. Coordinated new documentation from developing initial outlines and schedules through final deliverables. Monitored changes and updated documentation to ensure continual accuracy. Wrote major product brochures and press releases.

Cynthia Geigel’s Education

• Northeastern University

  Master of Technical and Professional Writing (M.T.P.W.) , Writing for the computer industry , 1995 — 2001

  Activities and Societies:

  Graduated magna cum laude.

• Montclair State University

  Bachelor of Science , Human Nutrition

Additional Information

Cynthia Geigel’s Interests:

Outdoor adventure including kayaking, hiking, cross-country skiing, snowshoeing, biking, and swimming. Other interests include cooking and baking, yoga and meditation, live rock music and live opera, wine tasting, renaissance art, reading, real estate investing, and gardening.

Cynthia Geigel’s Groups:

Senior member of the Society for Technical Communication (STC), an individual membership organization dedicated to advancing the arts and sciences of technical communication, and the largest organization of its type in the world.

Cynthia Geigel’s Contact Settings

Interested In:

• career opportunities
• expertise requests
• reference requests
• getting back in touch