Courtnay Evans

Sales Manager, Hilton Dallas Lincoln Centre

Location
Dallas/Fort Worth Area
Industry
Hospitality
Current
  1. Hilton Hotels Worldwide
Previous
  1. The Westin Galleria Dallas,
  2. Westin Galleria Dallas,
  3. Westin Galleria and Westin Oaks Hotels
Education
  1. Chatfield Sr. High
Recommendations1 person has recommended Courtnay
Websites
500+connections

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Background

Summary

Seasoned sales and meeting & event professional with over 12 years experience with a proven track record with meeting and exceeding objectives. Consultative selling style with ability to build lasting relationships with key customers, maintaining customer satisfaction and retention as well as meeting company objectives.

Specialties: Event Planning, Sales, Catering Management, Event Promotion, Advertising and Design, Social Catering, Food & Beverage, Fundraising, Non-Profit Development Events, Social Media, Contract Negotiation, Menu Planning, Event Marketing

Experience

Sales Manager

Hilton Hotels Worldwide
– Present (6 months)Hilton Dallas Lincoln Centre

Minutes from the intersection at LBJ Freeway and Dallas North Tollway, the Hilton Dallas Lincoln Centre hotel offers elegant accommodation in an excellent location. Situated in the affluent area of North Dallas, this Dallas Galleria hotel offers a universally convenient location. Near a host of Fortune 500 companies, Hilton Dallas Lincoln Centre is less than 20 minutes from both DFW Airport and Dallas Love Field Airport.

Hilton Dallas Lincoln Centre has a four-acre lake with a walking trail along the perimeter. Maintain any workout routine on contemporary exercise equipment in the fitness center. 48,000 sq. ft. of flexible meeting space enable this North Dallas Galleria hotel to host any function in style. The Lincoln Ballroom holds 1,200 Guests for the grandest of product launches, sales conferences, or weddings.

Our north Dallas hotel is just a short drive to many entertainment and sporting events at American Airlines Center. Crockett’s Restaurant features contemporary American cuisine with a southwestern flare, while H Bar offers regional tapas, specialty cocktails, and martinis in a hip, cool atmosphere.

Catering Manager, Wedding and Event Specialist

The Westin Galleria Dallas
(1 year 4 months)Westin Galleria Dallas

Responsible for soliciting new catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. Oversee client functions to ensure customer satisfaction.

Catering to customers and all operating departments to ensure a high standard of organization and guest service throughout all of the hotel's recently-renovated 40,000 square feet of meeting space.

Vast business knowledge and culinary experience to drive revenue, book and supervise events, and to provide a unique experience to all Hotel guests.

Sales Manager

Westin Galleria Dallas
(2 years 7 months)Westin Galleria Dallas

Plan, solicit, book and coordinate group meetings to enable the hotel to meet and/or exceed revenue goals in rooms and food and beverage.

Plan, upsell and detail the meeting/function with the client, including space requirements, times, equipment, menus, billing instructions, etc. Complete the contracts, prepare areas in the hotel, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction.

Catering Sales Manager

Westin Galleria and Westin Oaks Hotels
(3 years 10 months)Houston, TX

*Maintained close client relationships, focused on rebooking all events when possible while also building customer base by networking at community events, doing outside sales calls and participating in annual Starwood Sales Blitz.

*Renewed Relationships with previous customers by utilizing budgetary funds as stipulated by client to execute exquisite events resulting in a $250K Food and Beverage revenue and $15K Guestroom Revenue for an Annual Summer Employee Appreciation Party for 1,500 employees.

*Worked continually to remain aware of current food & beverage trends by attending local tastings, festivals, avid Food Network watcher and researching competitor’s menus as was maintaining close relationships with local vendors/suppliers.

Catering Manager

W Dallas Victory
(1 month)Dallas, TX

Task-force, assisting the W Dallas while short staffed.

Sales

St. Regis Resort Aspen
(6 months)Aspen, CO

• Assisted Sales Manager in prospecting for new business by running lost/turn down business reports in Delphi, researching Teamhot leads sent to sister properties and Aspen Chamber of Commerce Calendar of Events.
• Responsible for Ordering Office Supplies, Purchase Orders and Sales and Marketing Checkbook
• Partnered with Director of Sales & Marketing to expose the local Chamber of Commerce, Local Newspapers, Meeting Planners and Destination Management Companies of upcoming events and current Promotions including Aspen Food & Wine, HBO Comedy Club, Remede Spa Days and Hotel offers through marketing collateral.

Catering

Westin Tabor Center Denver
(2 years)Denver, CO

• Responsible for swift turnaround on requests for hotel information, sample proposals, contracts, banquet events orders, billing/payment documents, budget estimates etc.
• Responsible for training new assistants on Catering, Sales and Convention Services daily duties and support responsibilities.
• Contributed $250K in Revenue to Catering Managers Revenue Goals when Catering Managers were unavailable
• Contributed to improved Meeting Planner Satisfaction Index scores, coordinating with Sales Manager to rebook programs.

Skills

  • Hospitality Industry
  • Hospitality Management
  • Convention Services
  • Meeting Planning
  • Hotels
  • Sales
  • Hotel Management
  • Revenue Analysis
  • Catering
  • Hospitality
  • Food & Beverage
  • Resorts
  • Menu Development
  • Yield Management
  • Corporate Events
  • Event Management
  • Trade Shows
  • Incentives
  • Guest Service Management
  • Restaurants
  • Banquets
  • Reservation
  • Front Office
  • Micros
  • Pre-opening
  • Tourism
  • Delphi
  • Opening Hotels
  • Rooms Division
  • Hotel Booking
  • Property Management...
  • Event Planning
  • Extensive knowledge in...
  • See 18+  See less

Education

Chatfield Sr. High

Additional Info

  1. Interests

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Organizations

NACE MPI

Honors & Awards

-Sales by a Non-Sales Manager - 2005 - Westin Tabor Center, Denver
Sales, Catering and Convention Services Team of the Year 2006 - Westin Galleria and Westin Oaks, Houston
-Catering, Convention Services and Sales Team of the Year 2008 - Westin Galleria and Westin Oaks, Houston

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