Clifford (Cliff) Huntington

Current

• Enterprise Architect at Avaya Australia

Past

• Solution Architect at Suncorp
• User Acceptance Test Manager at David Jones
• Product Compliance Manager at Scitec / VeCommerce

• Member of Scientific Staff at Nortel Networks

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Education

• Dalhousie University

Recommended

5 people have recommended Clifford (Cliff)

Connections

150 connections

Industry

Telecommunications

Websites

• My Company
• My Yahoo profile

Clifford (Cliff) Huntington’s Summary

Twenty years experience in IT

Past experience in R&D (Nortel networks, Scitec - now VeCommerce, ADC) and commercial IT, including retail (David Jones), telecommunications (Avaya, Hutchison Telecoms Australia), and finanical services (Suncorp)

Solution architect for Suncorp Call Centre transformation (2003) and Intelligent Contact routing program (2007) covering five customer facing contact centre locations taking 850,000 calls per month.

Clifford (Cliff) Huntington’s Specialties:

Enterprise Architecture
Systems integration, implementation and support
Quality assurance and quality compliance expertise
IP telephony and Contact Centre
Contact Centre technologies and processes
Unified Communications
Speech recognition and interactive voice response

Clifford (Cliff) Huntington’s Experience

• Enterprise Architect

  Avaya Australia

  (Telecommunications industry)

  June 2008 — Present (1 year 2 months)

  Member of Avaya Professional Services division

• Solution Architect

  Suncorp

  (Public Company; Financial Services industry)

  June 2000 — May 2008 (8 years)

  Architecture and solution design for projects covering call centre, workflow, web systems, and legacy (mainframe) integration.
  
  Solution design and support for call centre applications and systems
  
  Call Centre Transformation project

• User Acceptance Test Manager

  David Jones

  (Public Company; Retail industry)

  1998 — 1999 (1 year)

• Product Compliance Manager

  Scitec / VeCommerce

  (Public Company; 201-500 employees; Telecommunications industry)

  1996 — 1998 (2 years)

• Member of Scientific Staff

  Nortel Networks

  (Telecommunications industry)

  1990 — 1996 (6 years)

Clifford (Cliff) Huntington’s Education

• Dalhousie University

  B.Sc. Honours , Computing Science, Minor Mathematics , 1984 — 1989

  Activities and Societies:

  President Computing Science Society 1989

Additional Information

Clifford (Cliff) Huntington’s Websites:

• My Company
• My Yahoo profile

Clifford (Cliff) Huntington’s Interests:

Time with my family, reading, theatre and film.

Clifford (Cliff) Huntington’s Groups:

•    eOffice
•    The Enterprise Architecture Network
•    Avaya DevConnect
•    Avaya Professionals
•    Ex Nortel Employees
•    The IT Architect Network
•    Australian IT Architect
•    SAG Alumni
•    Center for the Advancement of the Enterprise Architecture Profession

Clifford (Cliff) Huntington’s Contact Settings

Interested In:

• consulting offers
• expertise requests
• getting back in touch