Operations Manager, Deputy CIO at Oregon Department of Revenue
Portland, Oregon Area
Operations Manager, Deputy CIO at Oregon Department of Revenue
Portland, Oregon Area
As Operations Manager and Deputy CIO at Oregon DOR:
• Manages systems analysis design, application systems development, application maintenance, quality assurance, Service Desk, Infrastructure, Network, Security, Business Services, Project Management, and database administration activities and staff. Responsible for meeting business and internal customer requirements, planning for effective technology, and supporting problem resolution.
• Manage staff performance, develop employee skills, provide coaching and guidance, define goals, and measure success.
• Responsible for interviewing and hiring new employees and contractors.
• Help develop unit budget and manage finances to remain within budget.
• Active member in the IT management team - help other managers with decisions and problem resolution. Help develop and improve IT processes.
• Work closely with our business customers - help facilitate divisional success and efficiencies.
• Performing a key role in the IT Services Transformation Initiative developing the organization into a service based capability.
Manager of HR and Finance Systems at Harry and David, manage and maintain HR and Financial application systems. Responsible for meeting internal customer requirements, technology and project planning, and supporting problem resolution.
As Technical Manager of Application Performance, Data Management, and Benchmarking, provide leadership and technical guidance for a team of performance engineers and DBAs assigned to support advanced performance development and design in application products at Peoplesoft and to produce certified benchmark results defining platform technology capabilities and PeopleSoft product performance.
Senior Information Technology professional with a proven record in both technical and management positions. Strong customer service skills.Particular strengths in managing large projects, effective budget management, building strong technical and management teams, dissolving organizational barriers, and facilitating positive teamwork. Solid experience determining business opportunities and applying appropriate technology solutions. Excellent communication and people skills.
(Government Administration industry)
December 2008 — Present (8 months)
Responsible for IT Services including Application Development, Data Management, Quality Assurance and Testing, Network, Security, Service Desk, Infrastructure, Business Services, and Project Management.
(Government Agency; Government Administration industry)
January 2008 — December 2008 (1 year)
Manage development and technology solutions.
(Privately Held; 10,001 or more employees; Retail industry)
April 2005 — January 2008 (2 years 10 months)
Manager of HR and Finance Systems at Harry and David, manage system administration, DBAs, and developers for HR and Financial application systems. Responsible for meeting internal customer requirements, technology and project planning, and supporting problem resolution. Budget, vendor contract, staffing, and financial responsibilty systems.
(Public Company; 10,001 or more employees; PSFT; Computer Software industry)
December 1999 — April 2005 (5 years 5 months)
(Computer Software industry)
June 1998 — December 1999 (1 year 7 months)
(Computer Software industry)
June 1998 — December 1999 (1 year 7 months)
BS CSc , Comuter Science , 1967 — 1972