
Infrastructure and Deployment Manager at SpinVox
United Kingdom

Infrastructure and Deployment Manager at SpinVox
United Kingdom
I'm currently responsible for leading both the Infrastructure and Test and Release team.
In a previous life I was (and occasionally still am) a Linux, Unix, and Microsoft Windows Systems Administrator with 12 years experience as sole or member administrator.
I have extensive experience with database administration of IBM Informix and MySQL, Informix 4GL development, and web development (HTML and PHP).
I am comfortable working as part of a group, as well as on my own. In all of my positions, I have provided ongoing support to project groups and individual users at different skill levels, and have leveraged my technical-writing skills by authoring product- and systems-documentation.
Testing, Release, QA, UAT, Linux, Unix, MacOS, and Microsoft Windows systems administration in academic and commercial settings. PCs and PC-clusters; Linux (RedHat, Fedora, Suse, Kubuntu), MacOS/X 10, Windows 98/2000/XP/Vista, SunOS/Solaris, AIX, ; DNS, HTTP/HTML, PHP, MRTG, NIS, NNTP, Samba, SMTP/IMAP/POP3, SSH, TCP/IP, X11; Cluster-computing software; Active Directory; Microsoft Exchange
(Privately Held; Telecommunications industry)
June 2008 — Present (1 year 2 months)
In addition to maintaining overall control of the Release and Testing team I've also began managing the Infrastructure team.
My duties are:
* Management of the Infrastructure, Release, and Testing Teams, comprising of four system administrators, two storage engineers, three release engineers, and six software testers.
* Assisted in achieving certification for ISO/IEC 27001 processes ISO 9001 standard.
* Monitoring of servers, addressing any issues raised and ensuring that SLAs are met
* Pro-active maintenance of servers and supporting infrastructure
* Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance
* Participate in and support capacity planning for systems and software in conjunction with end-users and department managers.
* Coordinate with end-users and other IT infrastructure groups to implement server systems that utilize industry best practices to meet corporate objectives
* Deploy servers and other related devices in datacenters
* Perform and test routine system backups and restores
* Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers. Escalate incidents as necessary
* Support application development teams throughout project lifecycles.
* Analyze system, server, application, network, and input/output device performance
* Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
* Create required reports in response to business user needs
* Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use
* Manage and/or provide guidance to junior members of the team
(Privately Held; 201-500 employees; Telecommunications industry)
November 2005 — June 2008 (2 years 8 months)
My primary role is managing a team of two system administrators and ten software testers. I'm responsible for:
• Management of the internal testing team and release engineering team plus an offshore testing team.
• Daily meetings with senior management to schedule releases throughout the organisation.
• Ensuring the ITIL based Change Control Process is followed throughout the department.
• Planning, scripting and execution of functional, component, integration, system, and UAT tests based on business and technical requirements.
• Documentation of test cases and results for the full life cycle.
• The deployment of systems software from the development team to our staging system (on 8 virtual Vmware servers)
• The deployment of systems software to the live environment (120 individual servers in a fully redundant and load balanced environment across two sites supporting up to 3,000,000 messages a day.
• 3rd line systems support of both software and infrastructure issues.
(Privately Held; 51-200 employees; Information Technology and Services industry)
December 1999 — November 2005 (6 years)
I managed a team responsible for the technical implementation and support of internal hardware and software products worldwide. I performed day-to-day maintenance and release of server and network equipment for internal and product related infrastructure. I ensured compliance with uptime and performance standards through product benchmarking and proactive monitoring.
Some of my specific duties:
• Organisation of the daily activities of a team of four.
• Liaising with board level senior management, the IT development team, project management and clients to determine ongoing requirements and future direction.
• Release and Testing of both new and updated software components.
• Ensuring interoperation of Microsoft Windows Clients with Unix and Linux systems.
• Design, Installation and Support of Microsoft Exchange 2003 and the associated Active Directory
• Installation and ongoing support of all IT infrastructure.
• Database Administration of MySQL and Informix Online.
(Information Technology and Services industry)
June 1998 — December 1999 (1 year 7 months)
I was a contract Informix 4GL Programmer. During this time I worked with Davy Stockbrokers, United Gas, and Informix Ltd (who subcontracted me to Londis and Bull Information Systems.
(Public Company; 10,001 or more employees; JPM; Banking industry)
May 1997 — June 1998 (1 year 2 months)
I assisted in the development and support of the Global Investment Manager (GIM II) for Chase Manhattan Bank.
My responsibilities included:
• All phases of Installation, modification, support, maintenance, and documentation of investment management systems and related systems software to ensure an effective operating environment
• Performance tuning and design of the GIM II On-line database, specifically, the general database parameters, and the locking methods
• Development and Support of, a 4GL direct reporting system for the Securities and Futures Authority, a 4GL request system for retrieval of Bloomberg stock prices, and a nightly batch process that was designed to update stock prices and exchange rates
(Government Agency; Military industry)
1992 — 1996 (4 years)
I was based at RAF Upper Heyford in the UK, Pope Air Force Base in North Carolina, and "somewhere in Saudi Arabia". ;-)
My duties included:
* Loading and unloading of nuclear and nonnuclear munitions, explosives, and propellant devices on aircraft.
* Managing, controlling, maintaining, and installing aircraft bomb, rocket, and missile release, launch, suspension, and monitor systems; guns and gun mounts; and related munitions handing, loading, and test equipment.
Information Technology 1991 — 1992
new technology, linux, unix, informix
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