Supervisor at Vangent, Inc.
Tampa/St. Petersburg, Florida Area
- Current
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- Supervisor at Vangent, Inc.
- Past
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- Call Center Manager / Advocate / PSR (Temp) at Ranstad
- Call Center Manager (Temp) at AppleOne
- Call Center Quality Assurance Manager at AT&T Mobility
- Tech Support CSR Mentor at AOL
- Education
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- Miles College
- Recommended
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4 people have recommended Chris - Connections
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316
connections
- Industry
- Government Relations
- Websites
Chris Fuller’s Summary
I determine call center staff requirements, analyze reports and trends, including call volumes and patterns, train and promote the Customer Rules, and ensure customer service efficiencies for a center of over 200 people. Also I consistently achieve both local and national monthly objectives. I possess strong interpersonal and communication (oral and written) skills and am comfortable initiating and building rapport with customers and all levels of staff, while providing a line of communication between different departments. I am an effective problem solver and an efficient multi tasking project manager. My software knowledge includes Microsoft Office and various call monitoring software.
This BioPage of Christopher Fuller is for the purpose of advancing professionaly through obtaining business contacts for career advancement.
Chris Fuller’s Experience
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Supervisor
Vangent, Inc.
(Privately Held; Information Technology and Services industry)
May 2009 — Present (3 months)
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Call Center Manager / Advocate / PSR (Temp)
Ranstad
(Outsourcing/Offshoring industry)
April 2008 — February 2009 (11 months)
Analyze, Calculate, and Report data for 401k, Life insurance, and Medical Benefits
Educate Participants on Benefits and Retirement options
Management and development of Call Center to achieve company objectives.
Supervise, review and appraise representatives' results.
Oversee subordinates adherence to daily schedules in order to meet customer expectations, i.e. service level accessibility. -
Call Center Manager (Temp)
AppleOne
(Financial Services industry)
December 2007 — April 2008 (5 months)
Management and development of Call Center to achieve company objectives.
Supervise, review and appraise representatives' results.
Develop and implement individual/team improvement programs, as required.
Oversee subordinates adherence to daily schedules in order to meet customer expectations, i.e. service level accessibility.
Responsible for assuring the handling of billing requests according to office and company standards.
Achieved all financial targets established for call center, including revenue, service and market churn goals. -
Call Center Quality Assurance Manager
AT&T Mobility
(Public Company; 10,001 or more employees; T; Telecommunications industry)
January 2000 — May 2007 (7 years 5 months)
Problem resolution for external customers and internal customers and staff.
Supervise and develop employees and their performance.
Monitor quality of service and responses provided through observation and monitoring of calls.
Provide recommendations to senior management to improve efficiency and/or effectiveness within department.
Manager of ongoing projects within department and call center.
Sales (Retail and B2B)
Project Management -
Tech Support CSR Mentor
AOL
(Public Company; 10,001 or more employees; TWX; Internet industry)
February 1998 — December 1999 (1 year 11 months)
Took escalated Tech Support Calls and eMails. Develop and implement individual/team improvement programs, as required. Oversee subordinates adherence to daily schedules in order to meet customer expectations, i.e. service level accessibility.
Additional Information
Chris Fuller’s Websites:
Chris Fuller’s Interests:
management training, new technology, investing
Chris Fuller’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
