Casey Northcutt

Casey Northcutt

National Accounts at InterCall

Location
Greater Chicago Area
Industry
Telecommunications

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Casey Northcutt's Overview

Current
  • Customer Success Manager National Accounts at InterCall
Past
Education
Connections

500+ connections

Casey Northcutt's Experience

Customer Success Manager National Accounts

InterCall

Public Company; 1001-5000 employees; Telecommunications industry

August 2011Present (3 years 2 months) Chicago, IL

• Responsible for developing and maintaining relationships while collaborating with Sales to drive expansion and renewals within existing Fortune 500 clients
• Engage with stakeholders to define and measure the product adoption and maintain high levels of satisfaction that lead to account referenceability, advocacy & loyalty
• Advise and oversee customer growth, training and development of best practices to continually drive business value and return on the customer's investment
• Deliver regular summaries of the overall status of the engagement as main Point of Contact for client

Customer Experience Team at Flagship Store

Gap Inc./Banana Republic

Public Company; 10,001+ employees; Retail industry

September 2011March 2012 (7 months) Greater Chicago Area

• Controlled replenishment of merchandise and detailed visual presentation
• Executed floorsets for upcoming seasons and test merchandise
• Re-merchandised sales price points to attract customer’s attention

Brand Manager - Freelance

EXIT STRATEGY REALTY

April 2011August 2011 (5 months) Chicago, IL

• Identified brand growth opportunities of 40% in new segments including investors, builders and owners; quantified financial assessment
• Performed competitor analysis to ensure brand value, product specifications, and pricing are in line with the market trends
• Planned and conducted sales training on client retention and social media activity provided by Franchise Headquarters

Associte Brand Manager

Access One, Inc.

Privately Held; 51-200 employees; Telecommunications industry

November 2009January 2011 (1 year 3 months) Greater Chicago Area

• Collaborated with cross-functional peers to set brand strategy via a thorough review and understanding of the category, competitors, and key influencers and decision makers at the consumer level
• Ensured consistent marketing strategies and proper branding, differentiation and messaging to reach target market and desired results
• Served as Team Lead with Advertising Agency to manage client surveys, design and the development of collateral materials, rebates, and product launch materials
• Orchestrated company’s largest annual Sales & Marketing event; planned and proposed budgets, surpassed target attendance by 25% totaling 225 guests and acquired 110% of corporate sponsorships goal

Marketing Product Manager

Access One, Inc.

Privately Held; 51-200 employees; Telecommunications industry

August 2008November 2009 (1 year 4 months) Chicago, IL

• Facilitated the launch of new products and releases and managed the cross-functional implementation of the plan
• Analyzed purchase motivators, competitive intelligence, and customer business problems to leverage successful new product launches and go-to-market strategy
• Created sales support toolkits including whitepapers, sales presentations and web site content utilized by both sales and direct customers in generating new leads
• Developed social media policy and created corporate profiles to drive demand for products, managed messaging integration across all mediums and executed inbound SEO and Google Ad campaigns resulting in an increased online presence by 30%

Brand Supervisor

Access One, Inc.

Privately Held; 51-200 employees; Telecommunications industry

May 2007August 2008 (1 year 4 months)

• Directly managed Brand team consisting of 5 employees
• Assisted Sales Manager in establishing Wholesale clients by communicating brand knowledge and message points
• Managed the execution of key program elements as defined by Brand Manager including working with internal and external partners such as Product, Finance and Operations

Marketing Representative

Access One, Inc.

Privately Held; 51-200 employees; Telecommunications industry

August 2005May 2007 (1 year 10 months)

• Assisted Sales Manager in optimizing performance across indirect sales forces by providing product specifications and pricing analysis
• Engage customer and share key messages about new product offering acting as Subject Matter Expert (SME)
• Managed deployment of Customer Relation Management software that increased monthly point of sale quotation by over 200%.

Account Manager

Access One, Inc.

Privately Held; 51-200 employees; Telecommunications industry

August 2004August 2005 (1 year 1 month)

Advised clients on product enhancements to better serve their evolving business needs and maintain annual billing revenue
• Provided exceptional customer service to “VIP customers” (+$5k monthly billing revenue) by directly or indirectly resolving account or product issues resulting in 30% retention

Casey Northcutt's Skills & Expertise

  1. Pricing Strategy
  2. Product Marketing
  3. Marketing Communications
  4. Problem Solving
  5. Sales Support
  6. Promotions
  7. B2B
  8. Product Management

Casey Northcutt's Education

DePaul University

Certificate, Branding for Success, Marketing

20122012

Villanova University

Certificate, Human Resource Management

20062006

Ohio University

Bachelor of Science, Psychology

20002004

Casey Northcutt's Additional Information

Interests:

Marketing, Branding, Product Development, Competitive Swimming

Groups and Associations:

Contact Casey for:

  • career opportunities
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  • job inquiries
  • expertise requests
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