LinkedInCarola Bellorin

Carola Bellorin

Hospitality and Customer Services

Location
Panama
Industry
Hospitality
Previous
  1. KLA Schools,
  2. Cellular Corner,
  3. WiseUp Intelligent English
Education
  1. Hamline University, St. Paul - Minnesota - US
73connections

Join LinkedIn & access Carola's full profile

Join LinkedIn & access Carola's full profile. It's free!

As a LinkedIn member, you'll join 300 million other professionals who are sharing connections, ideas, and opportunities.

  • See who you know in common
  • Get introduced
  • Contact Carola directly
73connections
Hamline University, St. Paul - Minnesota - US

Hamline University, St. Paul - Minnesota - US

Art of Management

View full profile

Background

Summary

Very strong organization skills, self-starter and self-motivated bilingual professional; experienced in hospitality and customer services; ability to work with patience and courtesy in customer relations, to communicate effectively, both verbally and in writing; ability to think quickly and logically to ensure expedite response to customer inquiries.

Specialties:Supervising the day to day activities and operations of the hotel front desk; Coordinating the departments
Dealing with and resolving any customer complaints
Dealing with all internal and external customers in a professional manner to ensure complete satisfaction at all times, and to ensure that the correct administrative systems are in place to ensure efficiency

Experience

Assistant Teacher

KLA Schools
(5 months)Pembroke Pines, FL

• Assist with the implementation of plans and daily activities.
• Maintain property and equipment program.
• Communicate regularly with parents and attend parent conferences.
• Assist with daily observations and assessments of children.
• Provide guidance for the behavior of children.
• Help children to build trust and relationships while providing education and guidance

Sales Representative

Cellular Corner
(11 months)Orlando, Florida Area

• Established, developed and maintained nice client-brand relationships with current customers and prospective customers
• Expedited the resolution of customer problems and complaints
• Demonstrated strong understanding and enthusiasm around Telecommunication products, specially top brand names

Operational Manager

WiseUp Intelligent English
(8 months)Orlando, Florida Area

As operational manager i have four areas of responsibility: supervising staff, project management, working with students, and acting as a resource. The primary role of the operation manager is to resolve daily issues and work staff to improve customer service.

Customer Services

COASTAL COURIER, INC.
(3 years 11 months)Orlando, Florida Area

Maintains customers by answering product and service questions; suggesting information about other products and services
Deliver products, affiliated and miscellaneous supplies to customer's place of business. Cleaning and attention to detail
Listens to and resolves service complaints
Collects or picks up empty containers or unsold or damaged merchandise.
Issues or obtains customer signature on receipt for credit or delivery
Occasionally participates in special events to promote the company's products and services
Contributes to team effort by accomplishing related results as needed
Loads orders that are pre-packed and scanned out of inventory daily. Performs routine maintenance as scheduled by Operations Manager
Adhere to all safety rules - be safe on and off the job site. Be cautious and careful when driving
Immediately report any safety violations to a Manager
Any other duties that National Accounts Managers may assign to you from time to time

Sales Representative

Lily’s Perfume
(2 years 9 months)Orlando, Florida Area

Established, developed and maintained nice client-brand relationships with current customers and prospective customers
Expedited the resolution of customer problems and complaints
Demonstrated strong understanding and enthusiasm around beauty products, specially top fragrances brand names
Learned about the detailed history of the products/companies and been prepared and ready to communicate this to the customer as part of the overall promotion
Had professional, knowledgeable and enthusiastic communication and interaction with the customer on a face to face basis, and/or, at times, using audio/video equipment as part of products presentations
Worked a flexible and varying schedule including days, evenings, nights, weekends and holidays

Events Coordinator

FESNOJIV
(1 year 2 months)Caracas, Venezuela

The State Foundation for the National System of Youth and Children’s Orchestras of Venezuela (FESNOJIV - Fundación del Estado para el Sistema Nacional de Orquestas Juveniles e Infantiles de Venezuela - http://www.fesnojiv.gob.ve/en/el-sistema.html)

Coordinated every aspect of an event to make sure that it occurs without a hitch
Calculated a budget for any proposed events
Coordinated approved events including managing details like choosing the event location, arranging the schedule, choosing vendors, selecting menus, procuring accommodations, creating and distributing marketing materials (invitations, flyers, advertisements), and arranging transportation for attendees
Be onsite the day of the event to oversee set-up or perform the set-up themselves, and to troubleshoot any issues that may arise

Front Desk Supervisor

Hilton Hotels - Hilton Caracas
(1 year 11 months)Caracas, Venezuela

Provided guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered
Resolved customer complications and complaints by conducting thorough research of the situation and the most effective solution
Communicated effectively both verbally and in writing to provide clear direction to staff
Monitor lobby traffic and make staffing adjustments accordingly
Greet guests immediately with a friendly and sincere welcome
Promptly completed the registration process, confirming pertinent information including number of guests and room rate
Promoted the Hilton Hotel Group marketing program
Made appropriate selection of rooms based on guest needs
Handled cash, made changes and balance an assigned house bank. Accepted and recorded vouchers, traveler's checks and other forms of payment. Convert foreign currency at current posted rates
Served as a role model for Front Office Staff and other employees
Made decisions and taken action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorized revenue allowances to remedy problems only after other alternative solutions have been offered
Responsible for actively participating in the training and ongoing improvement of all Front Desk Agents

Front Desk Agent

Hilton Hotels - Hilton Caracas
(5 months)Caracas, Venezuela

Responsible for customer check-in and check-out
Assisted customers as needed to their satisfaction
Handled reservations
Printing room status reports
Completing welcome calls
Reviewing service requests for arrivals and answering guests' questions

Human Resources Coordinator

SiSalud
(1 year 6 months)Caracas, Venezuela

Coordinating work inside the human resources department. Maintain a detailed record of the turnover, and researches and formulates strategies which effectively aid in employee retention
Providing an appropriate solution to employee problems
Consulting with Doctors, managers, or supervisors, regarding employee turnover, absenteeism, changes in work settings, employee motivation and recognition, and other employee-related aspects
Assessing, sieving, and interviewing candidates for available positions; and makes referral of well-qualified and skillful applicants to the respective department
Lead day-to-day payroll administration, including weekly payroll processing, collecting timesheets, and acting as initial degree of contact for inquiries and issues related to payroll

Housekeeping Supervisor

Hilton Hotels - Marquette Hotel
(1 year 1 month)Minneapolis, MN

Responsible for providing supervision, coaching, counseling and training to room attendants and house attendants
Ensured the prompt return of clean rooms to reception for resale to incoming guests
Inspect guest rooms and public areas for compliance with established cleanliness, maintenance, and set-up as per hotel standards
Payed special attention on VIP and showrooms daily
Ensured all security, safety, Hotel policies and procedures are observed and areas of responsibilities (keys, linen, supply closets and storeroom) grooming of employees and equipment
Monitor daily assignments to ensure that proper quotas and productivity standards are maintained
Assist in scheduling rooms, turndown, houseman, public area and linen attendants. Weekly schedule and daily schedule
Coordinates all services with the Front Desk associates
Handle minor guest complaints and ensure proper and immediate follow up with guest
Create a high moral in the department and minimize turnover
Maintain confidentiality of hotel guests and pertinent hotel information and convey the same sense of confidentiality to all employees

Group and Tours Coordinator

Hilton Hotels - Hilton Caracas - Anauco Residencies
(1 year 4 months)Caracas, Venezuela

Coordinate all groups business in hotel with tour operators concerned and provide information to all department regarding the status and requirements of the groups
Welcome groups booked into the hotel and brief them on hotel
Responsible for monitoring and forecasting monthly hotel accommodation rates
Negotiated contracts with travel agents and corporate accounts
Presented all convention and activity information to customers
Responded to customers' requests during their stay in the hotel
Coordinated all activities with other hotel departments for all groups

Languages

  1. Spanish

  2. English

Skills

  • Customer Service
  • Cross-functional Team...
  • Hotel Management
  • Hospitalidad
  • Hoteles
  • Satisfacción del cliente
  • Liderazgo de equipos
  • Gestión y motivación de...
  • Gerencia de ventas
  • Coaching
  • Pronósticos
  • Gestión y dirección...
  • Presupuestos
  • Hostelería
  • Logística
  • Negociación
  • Liderazgo
  • Administración y...
  • Planificación...
  • Alimentación y bebidas
  • Turismo
  • Estrategia de...
  • Creación y desarrollo...
  • Hospitality
  • See 9+  See less

Education

Hamline University, St. Paul - Minnesota - US

Master, Art of Management

Master in Art of Management

Hamline University, St. Paul - Minnesota - US

Bachelor, Management and Economics

Instituto Tecnico Israel

Specialist, Computer Sciences

Ciencias de la Computacion

Escuela Naval de Venezuela

View Carola's full profile to...

  • See who you know in common
  • Get introduced
  • Contact Carola directly

Not the Carola Bellorin you're looking for? View more

Insights


People Also Viewed

LinkedIn member directory:

  1. a
  2. b
  3. c
  4. d
  5. e
  6. f
  7. g
  8. h
  9. i
  10. j
  11. k
  12. l
  13. m
  14. n
  15. o
  16. p
  17. q
  18. r
  19. s
  20. t
  21. u
  22. v
  23. w
  24. x
  25. y
  26. z
  27. more