Carol Luce

Application Project Development and Delivery Technical Lead Principal at Blue Cross and Blue Shield of Minnesota

Greater Minneapolis-St. Paul Area
Information Services

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Carol Luce's Overview


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Carol Luce's Summary

I have over sixteen years of airline industry experience at Northwest/Delta/US Airways Airlines and have accumulated over 29 years of IT programmer/analyst experience in my career. My expertise includes a deep and broad understanding of the airline industry, airline operations, and airline systems with strong hands-on technical programming skills, as well as innovative and effective analytical skills. I am highly skilled in Technical Operations Line through MRO processes and systems, SCEPTRE, Engineering, Reliability, FLIFO, Finance, database/datamart development and utilization, object-oriented analysis design, data modeling, mainframe and client/server applications development and data warehousing/knowledge management. Furthermore, I have proven the ability to manage several concurrent large scale projects and support tasks, consistently delivering these within time and budget constraints. I possess a solid track record for delivering, leading and motivating technical professionals in order to achieve high levels of performance. For the last 29 years, I have led many project implementations, providing detailed analysis, business, programming, data warehousing and project management solutions for my projects. I have been involved in every aspect of the project lifecycle from initiation to implementation. This has given me a deep understanding of how to utilize technology in order to deliver enterprise solutions that meet requirements of the business.


Airline Business Understanding and Experience, SCEPTRE knowledge, Database / Datamart and Data Warehouse Design and Implementation.

Carol Luce's Experience

Application Project Development and Delivery Technical Lead Principal

Blue Cross and Blue Shield of Minnesota

Nonprofit; 1001-5000 employees; Insurance industry

February 2012Present (2 years 8 months) Eagan, MN

In this position, I have primary accountability for leading the detail design, construction, integration, and implementation of technical deliverables in large, complex application development projects on multiple platforms and using both mainframe and distributed technologies. I am responsible for working with business areas, project teams, IT technical teams, application and service vendors, and outsourced development partners to achieve project success. Projects I have been involved with include Claims Migration, ICD-10 and implementation of some of the new federal and state mandates that are currently being developed to position BCBSMN to continue to be a leader in the future.

Analyst 1 - Technologies Lead-B, Corporate Finance Systems BTD

US Airways

Public Company; 10,001+ employees; LCC; Airlines/Aviation industry

June 2011February 2012 (9 months) Phoenix , AZ

Initial main business focus is on the Financial systems used by US Airways. Under broad-based direction, works with resource manager and team responsible for interpreting business requirements to solve complex business problems using differing technologies and systems views, across multiple functional domains on high profile and mission critical efforts and projects, especially projects with high revenue impact.

Privately Held; 51-200 employees; Information Technology and Services industry

July 2010June 2011 (1 year)

Consultant, currently assigned to Delta Air Lines and working on the consolidation and integration of the Technical Records, SCEPTRE, Engineering and Technical Operations systems to a merged Delta Air Lines / Northwest Airlines operating system. Responsibilities include system design, analysis, programming, testing and support associated with the merger activities and the daily operations. Systems exist on both mainframe and server technologies and utilize both traditional coding and object oriented structures. Databases range from hierarchical IMS, flat file to all types of relational databases.

CSA / Ramp

Regional Elite Airline Services

September 2009December 2010 (1 year 4 months)

Perform "Below Wing" Aircraft Functions - responsible for marshalling aircraft in the gate, pushback functions, loading, unloading and sorting freight and baggage, weight and balance reporting, performing safety inspections in and out of the aircraft and other duties as delegated.

Public Company; 10,001+ employees; NWA; Airlines/Aviation industry

December 1996June 2010 (13 years 7 months)

Responsibilities, included project execution and leadership, programming, system development and support, enhancement, documentation, customer/user interface and problem solving relating to the Airport and Technical Operations teams which supports the aircraft handling, luggage, passenger, A/C maintenance, SCEPTRE, SABRE Flight Systems, FLIFO, monitoring, engineering, reliability and parts inventory systems. Highlights included being a lead designer, implementing, supporting and enhancing many new automated systems. These systems utilized multiplatform mainframe, client server and web technologies. These included the use of Radio Frequency units as well as PC entry points with complex connections to JAVA/J2EE/WSAD, .NET, ASP, SQL, COBOL, C/C++ and other programs with data retrieval and storage on DB2, UDB, IMS, Oracle, SQLServer and SYBASE data stores in use by sometimes single integrated systems. Also, I was instrumental as the lead designer in development of the relational Technical Operations data warehouse / data-mart which included the creation of a standard methodology to be used for future development.

Systems Analyst/Programmer

Federal Reserve Bank of Minneapolis

Government Agency; 501-1000 employees; Banking industry

January 1993June 1994 (1 year 6 months)

Served as Technical and Business Lead Analyst for the Electronic Federal Tax Application (ETA) project. Developed
the high profile/timeframe project from its beginning to a successful, on time implementation. Highlights included: Design/Business Analyst, Process Modeler, System Documentation, Programmer, System Support, Test Coordinator, Federal Reserve Bank Development Technical Spokesman when dealing with external project groups (The Treasury, The IRS, and large private sector banks and their programmer contractors). As the lead technician, analyst I was also responsible for coding, training, creating specifications, system documentation, assigning work and guiding internal and external users and internal development programming staff with their assignments.

System Builder

EduServ Technologies Inc

January 1993June 1994 (1 year 6 months) St Paul, MN

Project leadership, system support, enhancement and problem solving relating to EduServ’s XSEL student loan processing system. Projects worked on mainly focused on loan status, financial and manual override subsystems.

Senior Programmer/Analyst

Fingerhut / FDC

August 1979November 1992 (13 years 4 months) Minneapolis, MN

Project management, system and program design, documentation, programming, testing and internal and
external training. Also had significant involvement with clients as the client sales technical representative, assessor of client needs and systems, and coordinator of work for conversions. These tasks included significant internal and external presentations. Highlights included: Lead designer and programmer in development of a very complex Marketing database which is still being marketed by Donnelly Marketing. System utilizes a PC interface with IBM Mainframe systems, JCL geners, relational database structures (batch and online) all linked together to create an automated system of over 200 programs and components. As Client Conversion Specialist, met with new and existing clients to assess their needs, make estimates on need and time for customization, define and design needed customized conversion and processing programs, execute plan to complete customized processing. Developed several different types of targeted marketing systems which assisted clients in mailing selection decisions and customer profitability.

Carol Luce's Volunteer Experience & Causes

  • Volunteer Experience

    • Volunteer

      • Animal Welfare
      August 2005 present (9 years 2 months) A Rotta Love Plus (ARLP) is a comprehensive and proactive all-volunteer advocacy organization that uses a “nose-to-tail” approach to address the issues faced by Rottweilers and pit bulls. ARLP's strategies include public outreach and awareness to repair the reputation of its breeds, community enrichment and education via its therapy dog program, spay/neuter initiatives, owner education and training, and foster-based dog rescue and rehoming.

  • Volunteer Interests

    • Causes I care about:

      • Animal Welfare
    • Organizations I support:

      • Best Friends Animal Society
      • ARottaLove
      • Bad Rap
      • ASPCA
      • The Humane Society of the United States

Carol Luce's Skills & Expertise

  1. Requirements Analysis
  2. Airlines
  3. Programming
  4. Data Warehousing
  5. Mainframe
  6. Analysis
  7. Business Analysis
  8. SQL
  9. SDLC
  10. Problem Solving
  11. Testing
  12. Microsoft Office
  13. Mentoring
  14. Aviation
  15. Customer Relations
  16. Integration
  17. Excel
  18. ITIL
  19. Customer Service
  20. Planning
  21. Change Management
  22. SQL Server
  23. Word
  24. Data Analysis
  25. Six Sigma
  26. Software Development
  27. Process Improvement
  28. Troubleshooting
  29. Quality Assurance
  30. Team Building
  31. Strategic Planning
  32. Business Intelligence
  33. Operations Management
  34. Airports
  35. COBOL
  36. Micro Focus COBOL
  37. IBM Mainframe
  38. SAS
  39. JCL
  40. IBM Utilities
  41. IBM Assembler
  42. DB2
  43. DB2/SQL
  44. Database Design
  45. Software Design
  46. Technical Analysis
  47. Technical Documentation
  48. Technical Management
  49. Technology Development
  50. Software Engineering

View All (50) Skills View Fewer Skills

Carol Luce's Education

St. Cloud State University

BS, Quantitative Methods and Information Systems


St. Cloud State University

Bachelor of Science (BS), Quantitative Methods and Information Systems


Carol Luce's Additional Information


Animal Rescue and Tribal Fusion Bellydancing

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