Carol Francis

Current

• Project Coordinator at Westpac

Past

• Career Break at Career Break
• Project Coordinator / IT Recruitment Consultant at Nova IT
• IT Recruitment Consultant at Finite IT Recruitment

• Project Administrator at Bank of Scotland

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Education

• The University of Reading

Connections

68 connections

Industry

Information Technology and Services

Carol Francis’s Summary

Project Administration
Recruitment
Systems Administration, Analysis and Training

Carol Francis’s Experience

• Project Coordinator

  Westpac

  (Public Company; WBC; Banking industry)

  June 2009 — Present (2 months)

  TBC

• Career Break

  Career Break

  (Veterinary industry)

  June 2008 — May 2009 (1 year)

  Extensive travel, tertiary studies and personal development

• Project Coordinator / IT Recruitment Consultant

  Nova IT

  (Privately Held; Information Technology and Services industry)

  November 2003 — June 2008 (4 years 8 months)

  Project Coordinator / Systems Administrator
  Responsible for the initiation, selection and end-to-end implementation of MPM’s first recruitment database.
  • Analysed the recruitment software market, internal processes, technology and user requirements
  • Facilitated user workshops, hosted vendor demonstrations, produced tender documents, evaluated vendor responses, then presented recommendations to the executive committee
  • Managed all data analysis/cleansing, migration, testing & MS Outlook integration operations
  • Installed, populated, and configured the software to our specification, then supervised data entry
  • Performed initial and ongoing systems & database administration, delivered all staff training (tailored to individual roles), 1st/2nd line Adapt user support & managed web/job board integration
  • Reviewed, edited, re-formatted and automated the entire documentation and report output
  • Liaised continuously with the vendor and communicated project status to internal management
  
  IT Recruitment Consultant
  I started at Nova IT in Sales Support, and in 12 months was promoted to Account Manager for key existing clients including IAG, MBF, Caltex, DP World and Pillar.
  • Generated, developed & Account Managed new accounts: AMP, MLC, St George Bank, Gen-I (TCNZ) and numerous other organisations
  • Developed excellent relationships with existing & potential clients and candidates
  • Aided Pillar Administration’s market presence by placing strategic personnel, including the CIO
  • Candidate screening, selection, relationship management and post-placement care
  • Recruited for MPM’s Project Management & Business Process Management (BPR) divisions
  • Administered job advertising, processed applications and personally screened all candidates
  • Contract and ad hoc administration, including website updates
  • Mentored and trained more than 5 junior recruiters in all aspects of IT Recruitment
  • Improved various administrative processes and overall data quality

• IT Recruitment Consultant

  Finite IT Recruitment

  (Privately Held; Information Technology and Services industry)

  May 2003 — October 2003 (6 months)

  • Resourcing both contract and permanent vacancies for major Sydney-based clients across a variety of technical skill sets and industries.

• Project Administrator

  Bank of Scotland

  (Public Company; HBOS; Banking industry)

  January 2001 — April 2003 (2 years 4 months)

  Oct 2002 – Apr 2003 Project Administrator
  Contract role on the Dual Servicing Project, tasked with merging the Halifax Building Society and Bank of Scotland technology platforms.
  • Produced daily team task status reports for Workstream Managers
  • Manipulated overnight mainframe batch output, converted results to Excel and distributed reports
  • Tracked test defects, and trained new users in TestDirector v7.2
  • Coordinated all Change Requests and Problem Management issues for the team
  • Managed work order requests for Technical and Batch Support teams
  • Built Visio flow charts required by Configuration, Technical and Batch Support teams
  
  
  Jan 2001 – Oct 2002 Project Administrator & Senior PA (Test and Infrastructure team)
  CBS was a £26m programme at the Bank of Scotland that managed the migration of all Business & Corporate accounts from legacy systems to a 3rd party supplied system (CBS). The programme was successfully delivered in October 2002.
  • Responsible for administrative tasks for Testing, Infrastructure, Software Build, Design teams as well as my direct managers (Programme Migration Manager and Programme Test Manager).
  • Collated and produced Project Status Reports for Test and Infrastructure teams
  • Created, maintained and verified MS Project test plans, Gantt charts and schedules along with all other relevant project documentation
  • Maintained, scheduled and recorded resource and budget information for Migration Team and other workstreams, working with Senior Project Planners
  • Produced daily defect reports and coordinated Incident Management information
  • Managed IRAQ (Issue, Risk, Questions, Assumptions) database & Document Version Control
  • Coordinated Change Requests & evaluations, produced and distributed relevant reports
  • Managed mailboxes and diaries for the Migration Manager and workstream managers
  • Assisted Help Desk, planning department and other project teams with ad hoc tasks.

Carol Francis’s Education

• The University of Reading

  1983 — 1986

Carol Francis’s Contact Settings

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