- Information Technology and Services
Carles Leo's Overview
- Co-Founder And Partner at RA Technologies
- Project Manager at iDA Singapore
- Head of IT at Xuenn Pte Ltd
- Lead Consultant, Network at NCS Group
- Network Engineer at Concerto Global Ltd.
- IT Specialist at Sinar Oleochemical International
- MIS Technician II at Gleneagles Hospital
- Staffordshire University
- Asia Pacific Institute of Information and Technology (APIIT)
- Institut Bisnis Sumatera Utara
SMU Sutomo 2
Carles Leo's Summary
•Objective Driven, Accountable, Versatile, Excellent planning, prioritizing skills
•Meticulously manage budget forecasts, preempt risks and manage exposures
•Focal point to manage requirements, change and direct team towards delivery success
•Manage technical and operation issues, confront conflicts to root cause resolution
•Manage effective communication with key stakeholders, reports and drive conclusions
•Follow Continuous Improvement model for organizational excellence and delivery performance
•Client oriented, Derive best customer satisfaction, driving contractual commitments
•Manage, motivate, mentor team, assign responsibilities, positive energy driven and team player
Infrastructure, data center, live streaming solution, project management
Carles Leo's Experience
Government Agency; 1001-5000 employees; Information Technology and Services industry
October 2012 – Present (2 years) Singapore
• Manage projects related to Government agencies and Ministries
• Develop system flow in Ministry of Law in ITIL v3 framework for Change Management and Service Operation
• Manage and Control external vendors for deliverables i.e. scope, budget, and timeline
• Responsible for writing tender and requirement specification, procurement processes, and vendor analysis
• Design and consult data center infrastructure for Ministry of Law
Head of IT
Privately Held; 51-200 employees; Computer Software industry
October 2010 – June 2012 (1 year 9 months) Singapore
•Manage IT department including network, system, security, application support and helpdesk team
•Lead 50 engineers and analysts on different support levels with total of more than 700 users.
•Run IT Operation complying to ITIL standard, works closely with CEO and COO from group of companies
•Lead research for Cloud computing infrastructure, Hypervisor and Orchestrator solution
•Design and plan for mission critical task as a part to minimize business impact and disaster recovery
•Service 3 countries (Singapore, Philippines and Taiwan) as part of Client’s spreading branches
•Work with department heads, managers, supervisors, and others, to solicit cooperation and resolve problems
•Consult with users, management, vendors, and technicians to assess computing needs and system requirements
•Recruit, hire, train and supervise staff, and participate in staffing decisions
•Prepare and review operational reports and project progress reports
Lead Consultant, Network
Privately Held; 5001-10,000 employees; Information Technology and Services industry
April 2010 – October 2010 (7 months)
Responsible for Network devices major migration.
Team Lead for wired team in Migration Project
Responsible for pre and post migration sequence such as : ping sweep and UAT.
Responsible for Alcatel OmniVista NMS installation and commissioning with third party NMS integration with Alcatel MIB.
Concerto Global Ltd.
May 2009 – March 2010 (11 months) Singapore
Design and implement new network infrastructure for new data centre and online casino.
Responsible in maintaining several data centre in the Asia Pacific such as :Taiwan, HongKong, Philipines and Singapore.
Work in team in handling network congestion, DDoS, and several more network attacks
Responsible for tier-2 support in streaming and network issues.
Responsible in installation and maintenance for live video streaming solution in live online casino.
Implementing network monitoring system for the Network operation center.
Implementing structured cabling (data and video) for new casino and office.
Responsible in integration of token based security authentication (VASCO) and Juniper SA-2500 connected in several data centers.
Sinar Oleochemical International
October 2003 – September 2005 (2 years)
Implementing technology infrastructure for LAN and WAN connection, implementing enhancements, managing implementation ERP projects with SAP, and assessing results which reduced expenses and time.
Responsible in monitoring routers and other network peripherals.
Fully responsible in database server, internet and proxy sever as well as email server.
Designed and implemented WAN connection between HQ and Seaport office using Wireless LAN
Implementing computer based CCTV surveillance system using DIGINET system.
Creating a client server based application using VB 6.0 for handling export processes and documentation between Production and Sales Department.
Responsible for smooth transition between current and under going new ERP system.
Reason of leaving: Pursuing higher education degree.
MIS Technician II
July 2000 – August 2003 (3 years 2 months)
Creating and implementing WAN and LAN connection.
Responsible for IBM AIX application and DB2 database server.
Responsible for servers (Internet server, Email and FTP server, routing access server).
Maintain and troubleshoot Nortel Networks Terminal Server connection.
Maintain and troubleshoot 3COM Firewall
Responsible for troubleshoot 'Procare 2000' Hospital Information System problems
Conducting research and developing PACS system for Teleradiology concepts, and integrating hospital imaging system to support it using EFILM IP based.
Creating 128K secured connection of PACS between Medan - Singapore for DICOM image interchange.
Maintaining and monitoring of daily computer related operational activities.
Responsible in aiding end-users in computer parts troubleshooting (hardware & software)
Consult for purchasing of new computers and peripherals.
Install new network connections, hardware & software needs
Monitoring internet access and connection.
Conduct IT Training classes for staffs.
Work with departmental staffs and managers to coordinate and plan activities
Carles Leo's Certifications
ITIL v3 Foundation
- License 100428138
- September 2012 to September 2015
Carles Leo's Courses
- ITIL v3 Foundation
- Project Management Professional
Carles Leo's Projects
Online Live Streaming Video
- November 2010 to May 2011
Delivering live streaming video to customer website and collaborate with Flash media application as an front end.
Data Center Migration
- September 2010 to February 2011
Migrating more than 500 core of servers from two different physical location while maintaining minimum downtime window
Wire Center Upgrade
- April 2010 to October 2010
Upgrade, migrate, and exchange access and distribution switches campus wide from 1 to 10Gb uplink speed
Carles Leo's Languages
Chinese(Limited working proficiency)
English(Professional working proficiency)
Bahasa(Professional working proficiency)
Carles Leo's Skills & Expertise
- IT Management
- Cloud Computing
- Windows Server
- Cisco Technologies
- Data Center
- Information Technology
- Active Directory
- IT Service Management
Carles Leo's Education
Bachelor of Science (Hons), Computing
2007 – 2008
Asia Pacific Institute of Information and Technology (APIIT)
2005 – 2008
Institut Bisnis Sumatera Utara
Diploma, Computer Science
1999 – 2001
SMU Sutomo 2
1985 – 1999
Carles Leo's Additional Information
Contact Carles for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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