Carla Tousley

Senior Vice President, Program Manager at Bank of America

Location
Greater Detroit Area
Industry
Financial Services

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Carla Tousley's Overview

Current
Past
  • Vice President, Program Manager / Sr Change Manager at Bank of America
  • Vice President, eCommerce/ATM at Bank of America
  • Assistant Vice President at LaSalle Bank
Education
Connections

341 connections

Carla Tousley's Experience

Senior Vice President, Program Manager

Bank of America

Public Company; 10,001+ employees; BAC; Banking industry

July 2012Present (2 years 3 months)

Vice President, Program Manager / Sr Change Manager

Bank of America

Public Company; 10,001+ employees; BAC; Banking industry

September 2010July 2012 (1 year 11 months)

Vice President, eCommerce/ATM

Bank of America

Public Company; 10,001+ employees; BAC; Banking industry

September 2007September 2010 (3 years 1 month)

Vice President – GCSBB eCommerce/ATM, Change Manager
LaSalle Bank Transition to Bank of America
Responsible for managing changes related to the LaSalle Online Banking, Bill Pay and Personal Financial Management (PFM) transition to Bank of America.
• Defined business requirements, approved customer communications, facilitated user acceptance testing and collaborated with Business Product Managers, Marketing, Information Technology (IT) and Vendors.
• Managed testing, business reviews and implementation of re-branding for Customer Day One across Online Banking, Bill Pay, PFM and Dotcom.
• Successfully partnered with Deposit teams during introduction of key bank initiatives, such as Keep the Change, ATM Bridge, and Cross Bank Transactions.
• Assisted with transition of Health Savings Accounts and Mortgage Loans to Bank of America systems.

Assistant Vice President

LaSalle Bank

Public Company; 10,001+ employees; ABN; Banking industry

March 2002September 2007 (5 years 7 months)

Assistant Vice President – Personal Financial Services, Virtual Branches
Web Development & Delivery, Project Manager
Responsible for release management of Online Banking, Bill Pay and PFM projects, system conversions and minor enhancements.
• Managed the quality assurance testing phase of a major online banking platform upgrade impacting 250,000 online users. Led four team members for 16 months.
• Managed testing of over 2,000 dotcom, online banking and bill pay pages for the LaSalle Bank Midwest N.A. re-brand which delivered cost savings over $1.5M.
• Launched PrivacyFirst, two-factor online authentication, to 425,000 users in compliance with FFIEC guideline.
• Converted bill pay users from one vendor to another, which resulted in a significant cost savings for the Bank.
• Transitioned Online Banking testing to off-shore partner in India. Remotely trained a team of three, and coordinated and evaluated their work for 15 months.

Public Company; 1001-5000 employees; Banking industry

November 1998March 2002 (3 years 5 months)

Officer – Retail Delivery Systems & Support, Project Coordinator
• Revamped the Online Banking service offering by converting customers from a legacy platform to a new platform and ensuring a positive user experience.
• Introduced the PFM service to Standard Federal Bank customers. Coordinated requirements and system interface testing with IT and Vendors.
• Supported Michigan National Bank (MNB) merger by successfully transitioning all MNB online banking customers into Standard Federal Bank Online Banking.

Privately Held; 51-200 employees; Information Technology and Services industry

July 1998November 1998 (5 months)

Consultant – Stopka & Associates, Detroit, Michigan
Standard Federal Bank Transition to ABN AMRO/LaSalle Bank
• Organized the customer communication initiative, overseeing a team responsible for validating samples before delivery to over 500,000 Bank customers.
• Managed the quality assurance testing of the TeleBanking (VRU / IVR) system conversion.
• Project success led to employment at Standard Federal Bank.

QA Analyst

New World Systems

Privately Held; 201-500 employees; Computer Software industry

July 1997July 1998 (1 year 1 month)

• Quality assurance coordinator for city, county and state government software applications. Responsible for test planning, test scripts and execution.
• Developed training manuals and trained government personnel.

Technical Writer

EDS

Privately Held; 10,001+ employees; Information Technology and Services industry

May 1997July 1997 (3 months)

Chapter Consultant

Delta Sigma Pi

Nonprofit; 11-50 employees; Nonprofit Organization Management industry

June 1992May 1994 (2 years)

• Consulted, mentored and coached collegiate chapters, officers and faculty regarding operations, member education, recruiting, finances, and community service. Developed and delivered training to collegiate and alumni members.
• Contributing editor to The DELTASIG of Delta Sigma Pi, fraternity magazine.

Carla Tousley's Skills & Expertise

  1. Banking
  2. Risk Management
  3. Portfolio Management
  4. Loans
  5. Process Improvement
  6. Vendor Management
  7. Business Analysis
  8. Commercial Banking
  9. Credit
  10. Change Management
  11. Strategic Planning
  12. Project Management

Carla Tousley's Education

Grand Valley State University

BBA, HR Management

19881992

Activities and Societies: Delta Sigma Pi Omicron Delta Kappa Orientation leader

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