Account Manager at Keynote Systems
Reading, United Kingdom
Account Manager at Keynote Systems
Reading, United Kingdom
I am a multi lingual professional of high integrity and strong work ethic, have worked in the IT & Media industry for more than twelve years, initially in e-business solutions provision, specifically systems integration. Subsequently I joined Segue Software selling Test Management and Monitoring Solutions to new accounts in the Finance, Telecommunications, Media and .Com industry. At present I am employed by Foviance where I have responsibility for the Media and Information Services markets, generating new business revenue. My experience and skills are centred on identifying and closing new business and managing the continuity and growth of existing business. I have the core skills required in sales, business development, project and account management.
· A successful track record, knowledge, experience in selling solutions to corporate companies European-wide
· Detailed knowledge and understanding of the sales cycle and an informed, strategic approach
· Pragmatism, focus on deliverables and the ability to adapt quickly
· Solution Selling focus, via a consultative approach; thoroughly understanding a potential customers’ business needs and requirements, delivering customer–centric results
· Excellent negotiation, presentation and communication skills, from board level down
· Very strong people management and team building skills, working to budgets and targets combined with high standards and a sense of humour, resulting in the development of immediate rapport and lasting relationships with management, staff and customers
· Development of team members (recruitment, training and one to one management)
· Management activities: Market research, territory planning, strategy planning and forecasting
Customer Experience: Usability Services, Research Services, Analytics Consultancy, Experience BluePrint, Experience Management.
Business Intelligence: Balance Scorecards | (Environmental) Key Performance Indicators | Risk Management | Fraud Investigation & Compliance | Anti-Money Laundering | Consolidated Customer View | Online Bill Editing | FSA Reporting | Budget Monitoring & Reporting | Transaction Service Management | Effort Reporting | Service Management
(Public Company; KEYN; Internet industry)
June 2009 — Present (2 months)
Providing on-demand test and measurement solutions for continuously improving the online experience. Connected companies will know precisely how their Web sites, content, and applications will perform on actual browsers, networks, and mobile devices long before their customers and business are impacted.
Providing the most accurate insights on how your customers experience your online business through groundbreaking UX research tools and custom research engagements.
Depend on the mobile industry standard for network and on-device testing and monitoring of your mobile content applications and services.
(Privately Held; Internet industry)
August 2008 — Present (1 year)
Foviance is a customer experience consultancy to the world's leading brands. We can help you deliver seamless cross-channel capability across websites, telephone, TV and print, focusing on delivering measurable benefits.
With research laboratories in London, we have a team of expert consultants who work with companies around the world. We're independent and often work alongside design agencies.
Foviance counts more than half of the UK FTSE top 100 companies amongst its clients.
(Management Consulting industry)
February 2006 — July 2008 (2 years 6 months)
(Public Company; 51-200 employees; DWCH; Computer Software industry)
October 2001 — January 2006 (4 years 4 months)
Over the years at Datawatch I managed the EMEA, Benelux & UK Territories: New Business Sales, including managing and working with channel business partners to jointly develop propositions to take to market. E.g. IBM, Avnet, Integritie, Avanquest, Datawatch Europe, Software AG and more.
Datawatch provide report management, business intelligence, data transformation and service management solutions.
(Public Company; 201-500 employees; SEGU; Computer Software industry)
September 1998 — September 2001 (3 years 1 month)
Managing Benelux and UK territory; Direct Sales, new business and named major accounts such as British Telecom, Vodafone, Lastminute.com, Boo.com, e-peopleserve and GE Medical. Including managing and working with channel business partners to jointly develop propositions to take to market, including Sun Microsystems, IBM, BMC Software, CMG, Getronics, Intel and more.
Segue Software delivers solutions that ensure the accuracy and performance of enterprise applications throughout their entire lifecycle. Segue provides software and services that help businesses engaged in online transactions, build, test and manage their e-business systems, test databases, web-enabled software, Java code, load capacity and computer network functions before a web site goes live.
(Management Consulting industry)
1997 — 1998 (1 year)
(Privately Held; 11-50 employees; Information Technology and Services industry)
1995 — 1997 (2 years)
After a short Marketing Position I settled into the role of Internal Sales Executive assisting customers by telephone, generating quotations and processing purchase orders.
(Privately Held; Telecommunications industry)
May 1994 — April 1995 (1 year)
Sales Support
Economics, Business and Languages 1991 — 1994
English, German, French, Dutch, Economics, Maths, Law 1987 — 1991
• Foundation Certificate in IT Service Management (IT Service Management, Understanding of the Structure of the ITIL Library, ITIL’s Key Concepts and Objectives) • Solution Selling by Sales Performance International • Datawatch Solution Selling (How to Engage with New Customers) • CustomerCentric Selling by Michael T. Bosworth and John R. Holland • Solution Selling (Creating Buyers in Difficult Selling Markets) by Michael T. Bosworth • Sales Sense (Speaking on your Feet) • Customer-focused Selling by Nancy J. Stephens • The Complex Sale • LDL Telephone Selling & Close that Sale! • Segue Solution Selling Process • Hewlett Packard Sales Training • Salesforce.com • @Task • Vantive Hobbies: Pilates, Cooking, Socialising, Travel
IBM PartnerWorld, ITIL
- Segue President's Club for High Sales Achievements
- Most Significant Contribution in Sales