Bucky Couch

Current

• Managing Director, Americas at StepStone Solutions, Inc

Past

• Founder & President at The Customer Success Group
• Vice-President-Customer Success & Co-Founder at Hire.com
• Audit Manager at Coopers & Lybrand

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Education

• The University of Texas at Austin

Connections

66 connections

Industry

Computer Software

Bucky Couch’s Experience

• Managing Director, Americas

  StepStone Solutions, Inc

  (Public Company; stp.ol; Computer Software industry)

  March 2006 — Present (3 years 9 months)

  Leading a team of highly professional and experienced people in selling , delivering and supporting global talent management applications.

• Founder & President

  The Customer Success Group

  (Computer Software industry)

  January 2006 — December 2007 (2 years )

  Building off the experience we had at Hire.com in creating a successful customer model, I created the Customer Success Group to help companies (mainly in the enterprise software & services market) create & sustain a successful customer experience by focusing on Revenue, Retention, & Reference-ability.

• Vice-President-Customer Success & Co-Founder

  Hire.com

  (Computer Software industry)

  August 1997 — June 2005 (7 years 11 months)

  Co-founder, with Hank Stringer, of one of the first e-recruitment software vendors. Even before the concept of SaaS, Hire.com was a pioneer in powering the recruitment websites for some of the largest companies in the world. In addition to having the most innovative applications at the time, Hire.com built a solid reputation of customer success.

• Audit Manager

  Coopers & Lybrand

  (Computer Software industry)

  1979 — 1982 (3 years )

Bucky Couch’s Education

• The University of Texas at Austin

  BBA , Accounting , 1971 — 1975