
Sr. VP PSVillage - Professional Services Executive Community
Greater Detroit Area

Sr. VP PSVillage - Professional Services Executive Community
Greater Detroit Area
2 more...
Result driven leader with broad technical skills and a passion for solving business challenges with innovative strategic planning and measured tactical processes. A principal who imparts direction with continuous performance management disciplines quickly driving noticeable positive improvements. Carefully utilizes assets, resulting in increased productivity, reduced costs and increased profitability. Experience in application design, development and deployment; keenly aware of the challenges companies face integrating human capabilities with the features and functionalities of commercial enterprise software.
Function as Senior Executive and oversee all software related business units worth $45 million in revenue including ERP Solutions PeopleSoft, Oracle, and QAD – PLM Solutions PTC and Campfire and Microsoft Enterprise Solution. Provide primary leadership and strategic direction for Sales, Marketing, IT Engineering, Solution Development, Client Care and Professional Services.
Established global services best practices & business processes
Management Contact for enterprise global PS customers (GM, Exel, Nestle, Ford, ABN, APL, CP Rail)
Designed, developed & deployed field “Solution Development” framework
Established and deployed global processes for Knowledge Management
Lead a team of solution architects in the development industry solutions – Healthcare HUB, Accord AL3, and Supply Chain Visibility
Established and implemented Sales Engineering Support processes
Directed global education curriculum development
Establishing global SE & PS standards for performance measurements
Manage 4-5 million PS revenue and 50-60 engagements per quarter
Designed, developed & executed new business model for Vertical Professional Services Integration Practices in Manufacturing, Retail, & Distribution, Healthcare, Government, Insurance and Financial Services
NA practices over-achieved in 2002, 14 M Services and supported 45 M License Revenues, 2003 is at 102% and 110% 2002
Reorganized global PS model from a commodity based staff supplementation model to an Expert Solution Architecture model
Primary objective to advance license sales