Client Service Manager at Weichert Relocation Resources, Inc.
Houston, Texas Area
Client Service Manager at Weichert Relocation Resources, Inc.
Houston, Texas Area
Relocation professional with strong analytical and customer service skills.
Domestic Relocation, International Relocation, Mobility, International HR, Policy, Special Projects
(Privately Held; Real Estate industry)
June 2008 — Present (1 year 6 months)
* Customer and client transaction resolution and problem solving
* Customer service team management
* Training and development
* Client satisfaction management
(Privately Held; 201-500 employees; Human Resources industry)
December 2000 — June 2008 (7 years 7 months)
* On-site consultant at Fluor Corporation
* Strategic position enhancing the partnership between TheMIGroup and Fluor
* Previously managed accounts such as Baker Hughes, Enron, ConocoPhillips, Noble Drilling, Occidental Petroleum (OXY), ABB Lummus Global and Devon Energy
(Privately Held; 11-50 employees; Consumer Services industry)
July 1999 — November 2000 (1 year 5 months)
* Managed ten single-family homeowner associations with approximately 3,400 lots and one 625-acre commercial association.
* Managed budgets in excess of $3,000,000
(Privately Held; 201-500 employees; Information Technology and Services industry)
November 1997 — January 1999 (1 year 3 months)
* Profit Manager PMS project for Choice Hotels International
B.S. , Hotel & Restaurant Management , 1990 — 1995
Conrad N. Hilton College of Hotel & Restaurant Management
Certified Relocation Professional (CRP) designation from Employee Relocation Council (ERC); Member, HR Houston; Member, International HR Roundtable