IT Director for Roanoke County, VA & Co-Founder of MuniGov2.0
Roanoke, Virginia Area
- Current
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- Director of Information Technology at County of Roanoke
- Past
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- Director of Information Technology at City of Hampton
- IT Division Manager/Public Information Coordinator at City of Virginia Beach
- City Webmaster at City of Virginia Beach
- Education
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- Old Dominion University
- Recommended
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6 people have recommended Bill - Connections
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168
connections
- Industry
- Government Administration
- Websites
Bill Greeves’s Summary
Looking for more ways to provide affordable technology solutions at the local government level that will help us reduce manual and labor intensive process with automation and provide easier, more effective ways to improve citizen service and collaborative development of policy and process.
Specifically, I am very much involved in the development of direct communication between citizens and government using Web2.0 concepts and technologies.
Bill Greeves’s Specialties:
Technology: Web, Network Engineering, Information Security, Radio Engineering, Telecommunication, GIS, Desktop Support, Project Management, Document and Records Management
Telecom: 311 Management, Public Safety, Wireless, CSR/CRM, Metrics, Integration
Communications: Emergency Management, Marketing, Public/Media Relations, Tech Writing, Public Speaking, Grant Writing/Management
Design & Production: Graphic Design, Logo Development and Corporate Branding
Bill Greeves’s Experience
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Director of Information Technology
County of Roanoke
(Government Administration industry)
February 2008 — Present (1 year 6 months)
Coordinate the activities of the County's technology department. Provide leadership to a staff of 40+ technology professional in operational and strategic initiatives. Serve as subject matter expert in technology areas for county-wide initiatives and services. Focused on using technology to improve citizen service and provide more efficient internal operations.
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Director of Information Technology
City of Hampton
(Government Agency; 11-50 employees; Government Administration industry)
November 2006 — February 2008 (1 year 4 months)
Defined strategic technology direction and oversee short-term goals and long-range planning in coordination with the City’s business objectives. Managed operations of 40+ full-time technology professionals and a budget of over $5 million.
Directed all technology operations for Hampton government including: Network Infrastructure, Telecommunications, Information Security, Geographic Information Systems, Application/Web Development, Desktop Computing, Records/Document Management, Printing and Graphic Reproduction and Mail Services.
Provided leadership in the areas of business planning, personnel, policies, procedures, standards and practices, technology acquisition, emergency preparedness/mitigation and disaster recovery.
Championed practice improvements including consolidated infrastructures, formalized project and change management practices, subscriptions and service-level agreements for “non-core” IT services. -
IT Division Manager/Public Information Coordinator
City of Virginia Beach
(Government Agency; 5001-10,000 employees; Information Technology and Services industry)
June 2002 — November 2006 (4 years 6 months)
Managed the IT Department's Public Information Division. Participated in strategic planning, management and development in the areas of Internet, Intranet and citizen/customer relationship management (CRM), content, document and knowledge management, communications and information architecture.
Implemented a 24/7 311 Contact Center including staffing policies, logistics, inter-departmental coordination, technology and marketing for a successful launch and continued expansion including an AM radio station, Reverse 9-1-1 services and Live Online Help.
Oversaw all activities of a communications team including graphic and Web design projects, photography services, publications development, marketing and communications services for the Department of Communications and Information Technology. -
City Webmaster
City of Virginia Beach
(Government Agency; 5001-10,000 employees; Information Technology and Services industry)
2000 — 2002 (2 years)
Coordinated the Web Development team and the evolution of the award-winning Web portal, VBgov.com. Led and/or participated in the redesign of VBgov.com, employee intranet and the implementation of the latest version of the enterprise Content Management System and the Google Search Appliance.
Led the redesign of 1000 pages and two disparate sites into a single, multi-award winning and streamlined Web portal. Identified and analyzed all potential areas of concern including design, technology and accessibility standards, information architecture and public feedback via citizen focus groups.
Served as contract administrator, lead developer/writer of a Request for Proposal pursuant to an enterprise-level Web Content Management System (Vignette). Served as a contract negotiator and administrator for ASP services for Web-based initiatives. Managed or participated in the selection, installation, configuration and training process for third-party Web software and hardware. -
Publications Manager
LifeNet
(Non-Profit; 501-1000 employees; Medical Devices industry)
1998 — 2000 (2 years)
Created, developed and directed the daily operations, personnel and projects of the Publications department. Oversaw the production of all communications and media projects including: graphic design, presentations, technical drawings and illustrations, promotional materials, advertisements and communications tools in order to provide consistent corporate branding and message delivery.
Developed an enterprise project and print request management and control process for coordinating the design, development and production of printed materials. Served as a liaison between LifeNet and any external design and/or marketing firms.
Managed the content, design and development of the LifeNet Web site, the corporate intranet and several contracted-client Web sites. Edited and directed the design of twelve internal and external newsletters, ranging in scope from clinical technology topics to community news and information, with a combined annual circulation of 121,000. -
IS Project Manager/Technical Writer
LifeNet
(Non-Profit; 501-1000 employees; Medical Devices industry)
1995 — 1998 (3 years)
Managed all projects, resources and application development activities within LifeNet’s Information Systems Department.
Authored and maintained numerous technical training manuals, standard operating procedures, business requirements, functional requirements and test plans for in-house developed software systems. Wrote, edited and coordinated all Information Systems documentation as required by FDA, GMP, and ISO guidelines for compliance and certification.
Established document control system and revisions process for all forms and documentation.
Managed the content, design and development of the LifeNet Web site, the corporate intranet and several contracted-client Web sites.
Bill Greeves’s Education
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Old Dominion University
MA , Professional Writing , 1991 — 1995
- Activities and Societies:
- • Minors in Management and Criminal Justice
• Member of Sigma Tau Delta Honor Society
• Member of Sigma Nu Fraternity, with honors for highest chapter GPA
Additional Information
Bill Greeves’s Websites:
Bill Greeves’s Interests:
Web2.0, local government information technology management, music of all types, DIY/home improvements
Bill Greeves’s Groups:
-Metropolitan Information Exchange,
-Real Life Government in Second Life,
-Virginia Association of Local Government Information Technology Executives,
-MuniGov2.0
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Web 2.0 -
SharePoint Users (4000 members) -
Twitter -
Tweeple -
Government 2.0 -
Metropolitan Information eXchange (MIX) -
MuniGov 2.0 -
Web 2.0 Accessibility Forum
Bill Greeves’s Honors:
Letter of Commendation – Awarded by Virginia Beach City Manager, 2005 (Awarded for Employee Suggestion project management).
Perfect Sick Leave Attendance – City of Virginia Beach, Communications & Information Technology Department, 2005, 2003, 2001.
Letter of Commendation – Awarded by Virginia Beach Chief Operating Officer, 2004 (Awarded for Leadership during Hurricane Charlie).
Certificate of Appreciation – North American Transplant Coordinator’s Organization, 2000 (Awarded for NATCO Web site).
LifeNet Innovation & Excellence Award - LifeNet, 1998. (Awarded for Donor Memorial Booklet).
Certificate of Appreciation - Association of Organ Procurement Organizations, 1999. (Awarded for the AOPO Web site).
The City of Virginia Beach also received national recognition over two dozen times for leadership in the field of e-government and online customer service during my tenure as City Webmaster and Public Information Coordinator.
Bill Greeves’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
