
Principal Technical Writer at e-Dialog
Greater Boston Area

Principal Technical Writer at e-Dialog
Greater Boston Area
Highly-experienced and capable software documentation writer, technical project leader, toolsmith, and system administrator. Strong programming and problem-solving skills. Capable of handling virtually any documentation or technical support-related task.
Extensive experience in documenting relational database products and SQL.
(Privately Held; 51-200 employees; Marketing and Advertising industry)
April 2008 — Present (1 year 4 months)
Implemented multi-user Author-it editing and publishing environment using SQL Server database on virtual machines. Co-wrote Campaign Builder 6 User's Guide for self-service clients.
(Privately Held; 11-50 employees; Computer Software industry)
April 2006 — March 2008 (2 years)
Documented entire column-oriented database management system from scratch. Manuals include Product Overview, Installation Guide, DBA Guide, Glossary, Quick Start (tutorials), SQL Programming, SQL Language Reference, Troubleshooting, and Release Notes. Contributed to user interface designs.
(Public Company; 201-500 employees; Computer Software industry)
2003 — 2005 (2 years)
Documented software connecting FAST Data Search (enterprise search engine) to relational databases such as DB2, Oracle, and SQL Server along with various content management systems.
(Public Company; NOVL; Computer Software industry)
2002 — 2003 (1 year)
Documented J2EE portal and web application development software. Projects included portal administration, customization, personalization, profiling, security, wireless device transcoding, sample applications, project upgrades, data migration, and Dreamweaver integration.
(Public Company; 51-200 employees; Computer Software industry)
2001 — 2002 (1 year)
(Bought by Novell) Documented J2EE portal and web application development software. Projects included portal administration, customization, personalization, profiling, security, wireless device transcoding, sample applications, project upgrades, data migration, and Dreamweaver integration.
(Privately Held; 51-200 employees; Consumer Goods industry)
1998 — 2001 (3 years)
Documented Statemate MAGNUM and Rhapsody in MicroC design automation software for embedded systems (finite state machines). Wrote extensive online help and documentation tools. Traveled to Israel to work with software development group.
(Public Company; 201-500 employees; Computer Software industry)
1997 — 1998 (1 year)
Consulted on corporate online help strategy for enterprise document management software.Transferred from documentation to software development. Designed and implemented Windows unattended installation application in C++.
(Privately Held; 11-50 employees; Computer Software industry)
1995 — 1997 (2 years)
(Bought by PC DOCS Inc.) Formerly known as Working Set, Inc. Documented secure, networked, client/server ODBC driver for Windows applications before virtual private networks appeared. Managed corporate website, demo databases, customer support, marketing support, beta tests, product releases, and bug tracking. Designed and implemented internal and web applications.
(Public Company; 10,001 or more employees; Computer Software industry)
1988 — 1995 (7 years)
Documented Rdb, RdbStar, and DBI database management systems and related products including distributed transaction manager. Developed widely-used internal documentation tools. Lead project teams. Provided extensive process engineering, software maintenance, system management, and technical support for group. Member of corporate Cross-Platform API and Authoring Tools Strategy committees.
(Privately Held; 51-200 employees; Computer Hardware industry)
1984 — 1988 (4 years)
Documented entire UNIX (4.2 BSD) operating system and vendor enhancements for highly-advanced, parallel processing, mini-supercomputers. Projects included including disk striping and class scheduling.
(Public Company; 10,001 or more employees; Computer Hardware industry)
1979 — 1984 (5 years)
Small Systems Software group. Documented assembly and BASIC programming languages for the PDP-11. Member of Digital Standard BASIC committee.
PRO-350 group. Documented software development toolkit for Digital’s first serious attempt to enter the personal computer business. Projects included APIs, programming languages, graphics packages, and other development tools.
MAS (Incomplete) , Software Design and Analysis , 1979 — 1981
BU Metropolitan College. Stopped halfway through MAS program because of project time to market pressure. GPA was 4.0.
BS , Journalism , 1968 — 1972