Passionate, Driven, and Ready to Make an Impact
Columbus, Ohio Area
Passionate, Driven, and Ready to Make an Impact
Columbus, Ohio Area
In May 2008 I graduated from Marietta College with a Bachelor of Arts in Communication Studies (Honors), a Bachelor of Arts in English Literature with a Concentration in Creative Writing (Honors), and a minor in Leadership.
I am taking the next chapter of my life to the CheckFree Corporation, where I wish to accelerate my development as a devoted student of leadership and communication. Graduate school is in my near future, where I will take an interdisciplinary approach to examining identity construction, computer-mediated communication, and leadership.
A passionate and driven individual, I work best in environments that are infused with positivity, purposefulness, and respect.
research; computer-mediated communication; social networking; identity construction; rhetorical studies; leadership studies.
(Public Company; 1001-5000 employees; CKFR; Financial Services industry)
May 2004 — Present (5 years 3 months)
Assist with the management and maintenance of client operational partnerships.
Partner with account management teams to build relationships and maintain client satisfaction with customer operations.
Assist Relationship managers to gain internal and external commitments and buy-in for operational account plans.
Track, measure, and conduct various projects on a client-by-client basis.
Gain in-depth knowledge of client business, operations and the market place in which they operate.
Work with client executive decision makers to solidify the value proposition of overall operational client satisfaction, and reduction of operational costs.
Coordinate with Product Development team to introduce products & services that better support client operational businesses.
Partner with the business analysis team to develop a client workflow analysis, implementing best demonstrated operational practices.
Address and resolve escalated service issues for assigned clients.
(Educational Institution; 201-500 employees; Higher Education industry)
August 2007 — May 2008 (10 months)
- Represented the culture of Marietta College in interviewing one-on-one with prospective students and their families.
- Assessed candidates' value and participated in the admissions process.
(Educational Institution; 201-500 employees; Higher Education industry)
August 2006 — May 2008 (1 year 10 months)
- Act as the "Writing Teaching Assistant" for a specific Professor and course each semester.
- Communicate with Professor to understand assignments, design writing instruction strategies, meet with students and student-groups individually to help them plan for assignments and consult on their writing.
- My ultimate goals included improving students' understanding of writing assignments, how they could accomplish them, and hone their writing skills.
(Educational Institution; 201-500 employees; Higher Education industry)
August 2005 — May 2007 (1 year 10 months)
- Work one-on-one with undergraduates and graduate students to identify areas of improvement in their writing and communicate manageable steps to achieve them.
Honors Bachelors , Communication, English, Leadership , 2004 — 2008
leadership studies, leadership development, computer-mediated communication research, general communication studies, traveling.
Delta Tau Delta International Fraternity, International Leadership Association (ILA), Ohio Communication Association (OCA), Southern Writing Center Association (SWCA), Academy of American Poets.
The Adair Prize, Sherrill Cleland Prize in Leadership (08), Who’s Who Among Students in American Universities & Colleges (08), Academy of American Poets’ Stephen Schwartz Prize in Poetry (07), 5 Investigative Studies Grants, Kershner Scholar Award, Spirit of McDonough Award (05).