Art Hickman

Senior Manager Data Center Operations

Location
Greater Chicago Area
Industry
Information Technology and Services

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Art Hickman's Overview

Current
  • Senior Manager Data Center Operations at OrbitzWW
Past
  • Project Manager / Field Engineer at Contract Project Managment and Field Engineer
  • IT Operations Manager at Administrative Management Group / Lincoln Life
Education
Connections

409 connections

Art Hickman's Summary

Information Technology professional with a steadfast career ensuring the integrity of Data Center operations within a Dual Site Data Center environment supporting the global travel industry.

QUALIFICATIONS
Technical and General Business Management

Data Center Management - Production Control -
Crisis Management - Project Management - Systems Conversions -
Change Process Management - Technical Documentation
Disaster Recovery Procedures - Upgrades / Installations - Vendor / Client Relations
Climate Control - Quality Control / ITEL - BICSI

Art Hickman's Experience

Senior Manager Data Center Operations

OrbitzWW

Public Company; 1001-5000 employees; OWW; Internet industry

October 2005Present (9 years) Chicago\Elk Grove Village\Westmont IL

• Manage 9000 s/f in 2 Active/Active Co-Location Data Centers and a Corporate Data Center with full accountability for the cost-effective, on-time management of multiple hardware platforms with a focus on zero downtime performance.
• Main contact for all internal teams for hardware acquisitions and deployments
• Main contact with national and local colocation staff
• Manage Millions of dollars in data center assets
Manage data center asset disposals including destruction of all decommed hard drives and data media.
• Manage annual data center OPEX.

Project Manager / Field Engineer

Contract Project Managment and Field Engineer

September 2003September 2005 (2 years 1 month) IL, WI, CA, IA, IN, GA, NY, LS, MS

JP Morgan Chase Installations, decomms, cabling, break/fix, shipping/receiving, vendor escort / data center security

Bank One Field Engineer for 120 ATM Upgrades
Site Manager for 40 site deployments totaling 3700 desktops and laptops
Installation Manager for Bank One Chicago Main Office teller hardware

Charter One Bank Installer of multiple items in multiple US bank branches


Cub Foods Upgraded / replaced workstations, servers and registers for multiple locations

NCR Team Lead - Upgrade, repair and installed Dell Servers / Workstations and Cisco Hardware in 5 TGIF Restaurants in WI and IL

Joann’s Fabrics Installed Dell Servers, Cisco Switches and Routers, Workstations and Registers at 7 stores in NJ, WI, IL

Old Country Buffet Installed Dell Servers, Cisco Switches, Satellite Routers and Credit Card Processors at 43 stores in CA, IL and WI

Target Stores Performed installation of servers in stores in IL, WI and CA

Wachovia Bank Team Lead for desktop migration in multiple locations

Provena Hospitals Team Lead for 600 desktop / nurse station migration

Hines and Chicago VA Hospitals Team Lead for migration of 1085 workstations to Windows XP

(Contacted with NCR, InitiaTEK, TEK Systems, Bank One)

IT Operations Manager

Administrative Management Group / Lincoln Life

January 2000September 2003 (3 years 9 months) Arlington Heights, IL

• Managed Data Center, Help Desk, Server / Networking Staff of 7
• Managed IT Relations with AMG Clients
• Managed Outsourcing of AMG IT Functions to IBM
• Managed IT Purchasing
• Managed IT Projects
• Support Engineer for HP 3000 989 / 969 and managed the migration from the 969 to the 989 plus added multiple GB of storage with additional drive arrays
• Reduced printing from 3 million pages per month to 100,000
• Upgraded network to Cisco Switches and routers
• Managed build out of 4th floor offices
• 24 x 7 on call

Art Hickman's Projects

  • Bespin Virtualization Project

    • October 2012 to Present
    Team Members: Art Hickman, Robert Mirocha, Stefan Lipinski

    • Managing hardware/data center redesign for the current Virtualization Project, which will result in data center OPEX savings and reduce data center hardware from 4400 servers and switches to 2000 servers and switches

  • OWW Office Builld Out

    Team Members: Art Hickman, Robert Mirocha, Stefan Lipinski, Shelli Whitfield

    • Managed cabling and hardware installs using my team members for saving thousands of dollars in cost and improving quality of installation
    o Washington DC Office
    o Sunnyvale, CA Office
    o Stockholm Office

  • Continuing Data Center Infrastructure Improvments

    • August 2006 to Present
    Team Members: Art Hickman, NetEng Team, DCOPS Staff: Robert Mirocha , Stefan Lipinski, SysEng Team, Procurement Team

    • Continue to manage upgrade of racks, copper and fiber cabling to BICSI/TIA standards in three data centers. Adding 10G over copper, and planning for 40G over fiber. Improving cable management and power utilization and costs.

  • Created Data Center Operations

    • August 2006 to Present
    Team Members: Art Hickman, Robert Mirocha, Stefan Lipinski, Director of Opeations

    • Created the Data Center Operations Team
    o Brought hardware support in house, saving over one million per year in support costs
    o Relieved NetEng, SysEng of hardware installation tasks saving hundreds of man hours per year for those groups
    o Improved asset management
    o Improved mean time to repair on hardware outages

  • Migrate Data Center Hardware and Networking

    • October 2005 to July 2006
    Team Members: Art Hickman

    Moved or Decommed 1000 active servers and network switches from old to new cage in colocation facility.

    Moved 200 major application servers from one data center to another data center without any impact on the WEB Site

Art Hickman's Languages

  • Some German

Art Hickman's Courses

  • Independent Coursework

    • Reducing Energy Consumption with Passive Cooling (Bicsi RCDD/Installer/NTS)
    • Implementing Air Control Solutions in Data Center Design Course (Bicsi)
    • In-Building Distributed Antenna Systems (Bicsi DAS 101)
    • STEP (Sustainable Technology Environments Program) (Bicsi RCDD)
    • Video Over IP (Bicsi)
    • Next Generation Ethernet 40 100G (Bicsi)
    • TIA 942 Data Center Update (Bicsi)
    • TIA 1179 Health Care Update (Bicsi)

Art Hickman's Skills & Expertise

  1. Data Center
  2. Vendor Management
  3. Disaster Recovery
  4. Cloud Computing
  5. Virtualization
  6. IT Operations
  7. ITIL
  8. Cisco Technologies
  9. Project Management
  10. Linux
  11. Security
  12. Product Management
  13. Process Improvement
  14. Infrastructure
  15. Troubleshooting
  16. System Deployment
  17. Servers
  18. Integration
  19. High Availability
  20. Storage
  21. Networking
  22. Hardware
  23. Outsourcing
  24. XP
  25. Routers
  26. IT Management
  27. Information Technology
  28. Management
  29. IT Service Management
  30. Software Installation
  31. IT Strategy
  32. Solaris
  33. Windows XP
  34. Business Continuity
  35. Enterprise Architecture

View All (35) Skills View Fewer Skills

Art Hickman's Education

California State University-Dominguez Hills

N/A, Physical Sciences

19691971

El Camino College

AA, Business

19661969

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