Ari Ochs

Ari Ochs

Payments Analyst at Western Union Payment Services

Location
San Francisco Bay Area
Industry
Internet

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Ari Ochs's Overview

Current
Past
  • Accounts Receivable / Revenue Manager at Shopping.com / eBay
  • Manager of NY Headquarters at Global Document Solutions
  • Credit, Collections & Billing Manager - Consumer Phone Services at IDT Corp.
  • Billing Manager at IDT Corp.
  • Customer Service Manager at IDT Corp.
Education
Connections

183 connections

Websites

Ari Ochs' Summary

Highly dedicated professional with 18 years experience in Billing, Credit and Collections. Proven specialist in process optimization, bad debt reduction and accounts receivable management.

Specialties: Credit & Collections, Billing, Bad debt reduction, Electronic Payments, AR Management & process optimization.

Ari Ochs' Experience

Public Company; 5001-10,000 employees; WU; Financial Services industry

September 2012Present (2 years 1 month) San Francisco Bay Area

 Personally train overseas teams in Lithuania and Costa Rica on payments department processes, reporting and collections procedures
 Responsible for advanced analytics using high level Excel functionality as well as a wide variety of third party and proprietary software reporting packages
 Sole individual providing business teams with periodic, detailed reports and presentations including high level reporting to upper management staff on departmental metrics
 Provide in depth analytics on various data sets to improve department performance and workflows
 Continued Ad-Hoc projects as assigned
 Act as liaison between internal parties, processors, acquirers, and issuers while maintaining healthy working relationships with said external groups
 Responsible for all interchange reporting and analytics for worldwide Western Union card payments
 Develop payments related reporting from third party data and translate that data into risk exposure, and priorities as defined by upper management
 Draw in necessary information from internal teams to complete reports (SQL, Hadoop, CNP decks, BIN)
 Initiate deeper dives into certain data sets to identify opportunities in payments strategy
 Engage the appropriate internal and external parties to quickly and efficiently resolve problems
 Maintain and periodically update company Bank Identification Number table
 Single point of contact between payments, credit, risk, and WU IT teams
 Provide general oversight to WU Card-Not-Present reporting decks

VP of Sales & Operations

E4 Golf

January 2012December 2013 (2 years) Burlingame, CA

Assisted CEO in new startup company as well as handling all vendor management, online sales and operations.

Credit & Collections Manager

Bay Area News Group

Privately Held; 1001-5000 employees; Media Production industry

April 2011February 2012 (11 months) San Ramon, CA

Monitor and supervise the daily collection of outstanding receivables.
Manage 18 collectors to optimize performance and results.
Responsible for maintaining, supervising and recommending credit and collection policies and procedures, including the analysis of new customers, extending credit lines.
Project lead in transitioning credit and collection process from Southern California to shared services center in Bay Area.

Collections Manager

Comcast

Public Company; 10,001+ employees; Telecommunications industry

May 2010April 2011 (1 year) Livermore, CA

Managed the performance of 130 collection representatives who collect balances on delinquent accounts and retain customers.
Maintained departments knowledge of products, pricing, billing and call center systems.
Project lead for collection best practices for call center outside the US to ensure consistency.
Marked Accomplishments: Implemented new processes for escalations which achieved over 50% increase in efficiency and productivity.

Accounts Receivable / Revenue Manager

Shopping.com / eBay

Public Company; 10,001+ employees; EBAY; Internet industry

October 2007March 2010 (2 years 6 months)

Monitor cash, lockbox, wires, PayPal and credit card applications for accuracy and timely input.
Manage the monthly reconciliation of other AR related accounts (such as unapplied cash, unclaimed credits, clearing, accrual and bad debt).
Manage collections process and report cash flow activities.
Support sales & merchant teams with escalated inquires regarding customer accounts; including payment questions, credit and refund requests and miscellaneous receivables questions pertaining to customer orders.
Manage the Allowance for Doubtful Accounts to ensure its adequacy for current bad debt activities as well for the changing business circumstances of the company.
Manage new merchant credit process.
Assisted with global AR practices to ensure consistency.
Ensure prompt resolution of customer inquiries and cases filed in Salesforce tracking system.
Marked Accomplishments: Decreased bad debt to 1%, assisted in migrating pre-paid merchants to PayPal, implemented dunning process, implemented paper free environment & co-creator of The Shopping Committee.

Manager of NY Headquarters

Global Document Solutions

Privately Held; 11-50 employees; Printing industry

September 2005January 2007 (1 year 5 months)

Oversee the business administration for billing, collections, accounts payable, accounts receivable & payroll.
Provide final approval on accounts payable for all vendor invoices/statements and purchases.
Assisted in implementing job cost accounting.
Review daily progress reports to ensure products and jobs are on time, on budget, and accurate.
Manage the daily operations from processing to printing to mailing; 6 direct reports that was responsible for oversight of staff of 300.
Responsible for management of employees; handle human resource & union issues, work through management process, create client services department and develop new procedures when necessary.
Reported directly to Chief Operating Officer.
Provided final approval of scheduling, manner, process of all jobs.
Marked accomplishment: Implemented new operational standards and procedures for increased productivity of over 50% which allowed the cutting over $1M of operational costs in all areas from supplies to overtime.

Credit, Collections & Billing Manager - Consumer Phone Services

IDT Corp.

Public Company; 1001-5000 employees; IDT; Telecommunications industry

January 2000September 2005 (5 years 9 months)

Responsible for creating and maintaining the following:
Billing and collection process for over 1 million customers, while maintaining compliance with local regulations. Supervise entire process; from bill generation, debtor-to-third party collection agency, includes tracking of past due notices, dialers, suspensions & disconnections.
Matrix for profiling new customers based on their real-time credit score.
Electronic payment system compliance; credit card and electronic check processing for billing and collection.
Fraud systems based on customer's usage, credit score and dishonored payments, i.e. failed electronic check payments, credit card chargebacks and bounced checks.
Ability for customers to pay by cash at payment centers across the country.
Automated transactions system (EZ Pay) that charge/debit based on account's due date.
Automated refund process.
Assisted Chief Operating Officer in operational general management duties.
Relationships with all vendors (printers, payment processors, lockbox, credit bureaus & collection agencies).
Marked accomplishment: responsible for decreasing bad debt accounts from 30% to 4%.

Billing Manager

IDT Corp.

Public Company; 1001-5000 employees; IDT; Telecommunications industry

October 1997December 1999 (2 years 3 months)

Processed bi-monthly billing for Internet customers using MS Access.
Managed billing process for 300,000 Internet customers, which included sending credit card files to the processing center - uploading and retrieving files to/from the billing database.
Generated monthly invoices with information pulled from customer database.
Generated collection notices for past-due Internet customers.
Responsible for suspending all Internet services for delinquent accounts.
Personally handled calls from customers needing special attention.
Managed 11 staff members handling all types of payment, billing and collection issues.

Customer Service Manager

IDT Corp.

Public Company; 1001-5000 employees; IDT; Telecommunications industry

September 1995September 1997 (2 years 1 month)

Managed 20 staff members who were primarily responsible for customer retention.
Responsible for training all staff members on corporate procedures to handle and maintain irate and/or canceled customers.
Responsible for handling geographical areas that held large numbers of difficult customers.
Created a successful customer "win-back" program.

Ari Ochs' Skills & Expertise

  1. Accounts Receivable
  2. Call Centers
  3. Credit
  4. Process Improvement
  5. Management
  6. Salesforce.com
  7. Invoicing
  8. Accounts Payable
  9. Credit Cards
  10. Account Reconciliation
  11. Payments
  12. Customer Service
  13. Team Leadership
  14. Risk Management
  15. Outlook
  16. Team Building
  17. E-commerce
  18. Coaching
  19. Start-ups
  20. Access
  21. Team Management
  22. Operations Management
  23. Payment Card Processing
  24. Data Analysis
  25. Budgets
  26. Sales
  27. Microsoft Word
  28. Electronic Payments
  29. Microsoft Office
  30. PowerPoint
  31. Reporting & Analysis
  32. Customer Retention
  33. Human Resources
  34. Billing
  35. Excel
  36. Word
  37. Problem Solving
  38. Compliance
  39. Customer Relations
  40. SOX
  41. Mentoring
  42. Collections Management
  43. Fraud Prevention
  44. Bad Debt Reduction
  45. Vendor Relationships
  46. ACH
  47. Paypal Integration
  48. Managing Start-ups
  49. Hadoop
  50. Employee Training

View All (50) Skills View Fewer Skills

Ari Ochs' Certifications

  • CA Notary Public

    • December 2010 to December 2014

Ari Ochs' Education

City University of New York-College of Staten Island

Bachelor of Sciance, Business Management

19911996

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  • reference requests
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