Training and Development at Terabitz
San Francisco Bay Area
Training and Development at Terabitz
San Francisco Bay Area
(Privately Held; Internet industry)
August 2008 — Present (1 year 4 months)
(Privately Held; 1001-5000 employees; Real Estate industry)
February 2006 — July 2008 (2 years 6 months)
Assessed client needs and sought software solutions for Financial Title and their clients for a variety of situations: marketing, transaction management and database management once software solution was determined implemented program and developed training programs for clients. Took part in user groups as a vendor liaison to facilitate communication between client and other vendors. Gathered user feedback of software products and presented it to vendors for software enhancements. Created this position in response to client and internal needs.
(Privately Held; 1001-5000 employees; Real Estate industry)
January 2004 — February 2006 (2 years 2 months)
Obtained new clientele as well s maintained existing clients. Developed and produced marketing plans and strategies for clients with an emphasis on growing their business. Provided excellent customer service with a sense of urgency for each individual client. Organized and prepared presentations to potential clients. Awarded “Rookie of the Year” for Sales after first year at Financial Title. Increased sales revenue in second year by 50%.
(Computer Software industry)
December 1999 — January 2004 (4 years 2 months)
Lead nationwide sales effort, organized trade shows, assisted in website development, conducted product demonstrations and worked on marketing efforts for hotel property management system (PMS). Involved in purchase negotiations with clients and planned the implementation of the software at client’s property(ies). Acted as a liaison between clients and developers to determine future software enhancements and was also involved in program planning and testing.
(Hospitality industry)
March 1989 — December 1999 (10 years 10 months)
Assisted in developing training programs and materials for PMS. Prepared property(ies) for the implementation of the PMS. Coordinated the system conversion at installation sites from previous systems to AutoClerk system and trained users. Created bookkeeping methods to better track financial information from AutoClerk to various accounting programs. Manned support line to provide technical support to users. Tested and critiqued new software releases.
(Hospitality industry)
September 1986 — December 1999 (13 years 4 months)
In charge of the property’s day-to-day operations including: accounting, budgeting, sales, corporate functions, marketing, human resources, housekeeping and maintenance. Directed up to 20 employees. In charge of finding computerized systems for accounting and property management and for the conversion to these systems. Responsible for the project management of two renovations to the property. Ensured a high quality standard at the property determined by Best Western International and a high level of guest satisfaction.
(Privately Held; 10,001 or more employees; Banking industry)
October 1983 — August 1986 (2 years 11 months)
Head On-Line Field Trainer – Tested and critiqued new software system designed for branch use. Developed and implemented a training program and materials to covert the bank’s branches from a manual system to a computerized system. Trained and scheduled training staff and users.
Bachelor of Science , Business Administration with a background in Economics , 1979 — 1983