Partner, Opinion Solutions Inc.
Greater New York City Area
Partner, Opinion Solutions Inc.
Greater New York City Area
Sales, Marketing, Business process outsourcing, Online survey software expertise, online survey consulting and overall online research program/project development and management, Software and Process Training, Presales, expertise on overall survey design, production and process, Client relationships, Customer support, medical services, transcription, medical billing
(Outsourcing/Offshoring industry)
March 2008 — Present (1 year 10 months)
Provide customer support to US based customers. Work directly with India based executive team. Work daily with India support team. Provide liason from US to India support. Set up and manage US infrastructure and transition responsibilities to India executive team.
(Market Research industry)
December 2007 — Present (2 years 1 month)
Secure new clients. Expand client base. Manage all technical aspects (including programming) of all market research projects such as online, paper and phone surveys. Serve as Confirmit expert and manage all surveys in Confirmit. Provide advice and guidence on all technical aspects to other business partner and clients. Work with partner on all related proposals. Ensure timely deliverables and timelines. Understand client requirements and needs. Make and review strategic decisions with partner.
(Privately Held; 11-50 employees; Management Consulting industry)
January 2007 — February 2008 (1 year 2 months)
1. Supervise the on-line design, administration, and reporting to clients and strategic partners on time with zero defects
2. Manage business development support activities.
These detail responsibilities include but are not limited to:
1. Being the point person in establishing and meeting client requirements
2. Training survey analysts in the effective ways to utilize the ConfirmIt tool
3. Overseeing the launching of all survey projects
4. Re-designing our reporting process
5. Interfacing with the ConfirmIt staff
6. Serve as a resource in data mining and research projects
7. Establishing appropriate processes and controls
8. Function as the editor and producer of our quarterly newsletter
9. Supervise our website maintenance and update
10. Co-author case studies
11. Develop on-line marketing materials
(Public Company; 51-200 employees; FIRM.OL; Computer Software industry)
March 2001 — December 2006 (5 years 10 months)
In depth experience (5+ years) in online survey/data collection and reporting. Experience in many different type of feedback such as customer satisfaction, employee satisfaction/opinion, employee reviews, and market research surveys. Worked extensively with Fortune 100 and 500 companies. Trained many levels of clients (SVPs and Directors and downwards) in full 2 day training class as the sole primary trainer on site.
(Management Consulting industry)
2000 — 2006 (6 years )
(Outsourcing/Offshoring industry)
2000 — 2000 (less than a year)
(Public Company; 51-200 employees; Market Research industry)
March 1999 — December 2000 (1 year 10 months)
B.A. , International Relations, Journalism , 1992 — 1996