Anglice Hollins

Current

• Member Service Advisor at United Services Automobile Association (USAA)

Past

• loss prevention at navy exchange
• navy lodge at navy exchange
• Loss Prevention Supervisor at Navy Exchange Service Command

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Education

• Tidewater Community College

Connections

6 connections

Industry

Insurance

Anglice Hollins’s Experience

• Member Service Advisor

  United Services Automobile Association (USAA)

  (Privately Held; Financial Services industry)

  June 2007 — Present (2 years 7 months)

  Data Entry Associate / Member Service Advisor
  • Entered data for insurance services
  • Managed multi-lined phones
  • Process client files and adjusted customers policies
  • Handle various bookkeeping duties
  • Contributed to business goals through relationship building initiatives
  • Trained to handle a high number of customer demands efficiently in a short period of time
  • Maintained a overall 72% referral rate and 100% customer coverage
  • Provide policy service information and advice to Military, Federal, Government, and Department of Defense patrons.
  • Contribute to business goals through relationship building initiatives with current and new customers throughout the United States.
  • Explain complex insurance regulations, requirements, and procedures as they pertain to that individual’s state.
  • Enter and retrieve personal client information using an automated information system.
  • File and maintain various types of meticulous administrative records.
  • Trained to handle a high number of customer demands efficiently in a short period of time.

• loss prevention

  navy exchange

  (Insurance industry)

  2000 — 2007 (7 years )

• navy lodge

  navy exchange

  (Insurance industry)

  2000 — 2007 (7 years )

• Loss Prevention Supervisor

  Navy Exchange Service Command

  (Semiconductors industry)

  November 1998 — June 2007 (8 years 8 months)

  • Served as Loss Prevention supervisor.
  • Management Analyst overseeing custody of filed materials classified as “Sensitive.”
  • Responsible for the preparation, handling, and security of records used for military review and court presentation.
  • Personally interacted with senior military personnel, department managers, and company associates in a coordinated effort to prevent asset loss/misuse, and eliminate safety concerns.
  • Resolution of vendor complaints and correct financial discrepancies found during in-depth audits.
  • Supervised a staff from 4-6, ensuring continuous security coverage for multiple locations owned by NEXCOM.
  • Provided current information about programs and procedure to employees and administrators as required by the Military, Federal, and State Government.
  • Employment for access to government facilities, and interaction with government affiliates, required a thorough background investigation.
  • Maintained/ran office in managers absence
  • Assisted staff in the reception area, answered multi-line telephone system
  • Managed office documentation
  • Performed faxing , photocopying and filing duties
  • Trained new hires
  • Assisted managers with special projects
  • Management Analyst overseeing custody of filed materials classified as “Sensitive.”
  • Preparation, handling, and security of records used for military review and court presentation.
  • Oversaw accounts payable
  • Sorted mail, faxed, and photocopied documents for service coordinators
  • Provided current information about programs and procedure to employees

Anglice Hollins’s Education

• Tidewater Community College

  Health Care Management / Human Recourses Management 2008 — 2010 (expected)

Anglice Hollins’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch