
Configuration and Release Manager at Marks and Spencer
United Kingdom

Configuration and Release Manager at Marks and Spencer
United Kingdom
Consultant, Solutions Architect, Tools Manager and Project Manager. Proficient in gathering requirements, analysis, design and definition of IT Operations Management Tools and Processes. Worked extensively with process frameworks for Telecom, Financial and IT enterprises, with a focus on ITIL, Tools, Technology, Roadmapping and Lifecycles.
Proven track record of working with Small, Medium and Large enterprises across UK, Europe, US and India.
- Consulting on IT Service Management framework, Business-IT process transformation; Programme Management for Service Delivery and Support of complex IT Infrastrucutre and Service Management.
- Solution Definition, Design and implementation, ITSM tools and Process Audit, Tools re-engineering, System Integration, Project and Programme Management.
- Bid Management, Pre-Sales and Contractual Negotiations.
(Public Company; MKS; Retail industry)
May 2008 — Present (1 year 7 months)
Creation and inplementation of Configuration Management, Build Management and Release Management Policies and Processes targeting Mainframe, Midrange and Distributed Software.
Environment Management of Physical and Virtual Servers, creation of a scheduling tool for environment bookings including SLA's and Metrics.
(Information Technology and Services industry)
December 2007 — April 2008 (5 months)
Programme Manager delivering FSA regulatory requirements; New Technology Definition and Implementation.
(Public Company; Information Technology and Services industry)
May 2006 — December 2007 (1 year 8 months)
Senior Consultant on ITIL, Tools and Technology. Preparing RFIs, RFPs, Process and Tool Assessments. Implementing Process improvements for organisations.
(Public Company; 1001-5000 employees; Financial Services industry)
April 2001 — May 2006 (5 years 2 months)
Managing PMO and the Business Technical Managers. Internal and External project management varying from planing server deployment through to managing outsourcing / offshoring engagements.
(Public Company; 10,001 or more employees; Telecommunications industry)
March 1998 — December 2000 (2 years 10 months)
Quality and Process Manager focussing on process improvement and independant reviews / deliverables to clients.
(Public Company; DIGI; Telecommunications industry)
May 1996 — March 1998 (1 year 11 months)
Quality checking CAD drawings and BOM's prior to be chaired at the weekly Change Advisory Board.
Climbing, Ice Climbing & Running