Andrea Schwartz

Current

Director of Client Relations at Worldwide Interactive Services, LLC

Past

Project Manager at Fiserv, Summit Information
Operations Analyst/Project Lead- Bank Officer at Bank Of America

Education

University of Phoenix

Recommended

3 people have recommended Andrea

Connections

12 connections

Industry

Banking

Andrea Schwartz’s Experience

Director of Client Relations

Worldwide Interactive Services, LLC

(Privately Held; Financial Services industry)

January 2007 — Present (3 years 3 months)

Senior Management Level Position - The Director of Client Relations is responsible all aspects of the Project/Product Management, Client Services, and compliance efforts.

Brand development, web site traffic growth, web site UI and branding growth. Strategic business plan & new product development. Collects complete and accurate information from clients regarding project needs. Utilizes document management and project management skills to ensure that all projects are completed correctly and on schedule. Resolves any client or vendor issues or problems as they arise, while maintaining professionalism and providing the highest level of service at all times. Maintains clients and vendors relationships.
Establish and monitor the progress of defined steps throughout the change management and compliance processes to ensure time lines are maintained according to the schedule. Manages the Project Management team to ensure a schedule is developed in accordance with the resources and tasks associated with an approved custom project. If opportunities that may prevent the on-time completion of a project, such as limited resources, client-based delays, delays with hardware/software delivery or installation become evident; the Director of Operations is the escalation path to quickly resolve the issues. Responsible for notifying the teams with business objectives and updating the schedule accordingly.
Project Manager

Fiserv, Summit Information

(Public Company; 10,001 or more employees; FISV; Information Technology and Services industry)

June 2005 — December 2006 (1 year 7 months)

Served as a Project Manager with primary responsibility for new product implementation of additional services for existing clients as well as new installations of the core data processing software Spectrum. Acted as the lead Project Manager for 2006 New Installation. Completed 155 projects with a 100% on-time rating. Monitored budgets based on project forecasts and projections of associated costs to ensure contractual budgets were maintained.
Operations Analyst/Project Lead- Bank Officer

Bank Of America

(Public Company; 10,001 or more employees; BAC; Banking industry)

June 2001 — March 2005 (3 years 10 months)

Strategically coordinate and spearhead Class Action Lawsuit team projects addressing operational issues. Functioned as the technical expert in assigned area based on individual expertise and capabilities. Responsible for the resolution of complex problems and the execution of transactions for business unit(s) to ensure future liability is minimized. Proficiently apply Six Sigma methodologies toward conducting root cause analyses vital to anticipating, mitigating and preventing problems. Maintained an in-depth understanding of the business unit’s operational processes and implications on other groups within the functional work area and other divisions of the company. Worked to identify operational improvements through the use of the DMAIC process to provide continual process improvements.