Alex Ghysens

Service Program Manager at Verizon

Location
Reading, United Kingdom
Industry
Telecommunications

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Alex Ghysens's Overview

Current
  • Service Program Manager at Verizon
Connections

123 connections

Alex Ghysens' Experience

Service Program Manager

Verizon

Public Company; 10,001+ employees; VZ; Information Technology and Services industry

September 2012Present (2 years 1 month) Reading, Berks, UK

Global Service Program Manager for UK A-end global accounts being responsible for the Lifecycle Governance for client base. Responsible for Relationship Management, developing and maintaining executive client relationships, ensuring transition of services meets desired business outcomes and that Day 2 operational support is developed. Also responsible for developing risk mitigation strategies to minimise business disruption and ensure service levels are maintained. A key part of the SPM role involves the Continuous Service Improvement of support, solutions and process across multi-functions within the business working within ITIL v3 methodology to maximise customer loyalty and retain and grow revenue in partnership with sales

Alex Ghysens' Courses

  • Independent Coursework

    • ITIL Foundation Course v3.0

Alex Ghysens' Skills & Expertise

  1. Telecommunications
  2. IP
  3. VoIP
  4. Service Delivery
  5. WAN
  6. MPLS
  7. Managed Services
  8. ITIL
  9. SIP
  10. Service Management
  11. Co-location
  12. Solution Selling
  13. Sla
  14. Incident Management
  15. CRM
  16. Ethernet
  17. Data Center
  18. Security
  19. Management

Alex Ghysens' Additional Information

Honors and Awards:

2010 MDNX (Viatel) Customer Service Award

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